1. CURRICULUM VITAE
TEENA A FLETCHER

2. PERSONAL andCONFIDENTIAL DETAILS
NAME: Teena A Fletcher
DOB: 6.6.1973
ADDRESS: 17 Stead Street, Maddington WA 6109
PHONE: 0428 943 243
EMAIL: pcjv@iinet.net.au
HEALTH: Excellent
NATIONALITY: Australian
LICENSES: WA MDL 3719110 | Cclass manual | R-E Motorbike
AVAILABILITY: Immediate
REFEREES
Helen Haddy Vice President : National Council of Jewellery Valuers
9315 5521 /0438 366 444
Carrie Gane Manager | Editor
9185 2666 /0409 102 973
Jim Lehman Director | Proprietor : Lost River Diamonds International
9481 0526 /0414 441 447

3. Ms Teena A Fletcher 0428 943 243 | pcjv@iinet.net.au
SKILLS
 Provenabilitytoworkwell aspartof a team
 Provenabilitytobe teamleader
 Able toworkunderpressure andin demanding situations
 Soundperceptionandproblemsolvingskills
 Abilitytoliaise andnegotiate atall levels
 Capacityto showinitiativeandapplynew concepts
 Supervisoryskills
 Able tocontrol emotionsandapplysoundlisteningskills
 Easilyadaptto changingcircumstances
ATTITUDE and ATTRIBUTES
 Capacity to relate topeople atall levels
 Brightpersonality,exceptionallypresentedandenthusiastic
 Conscientiousandconfidentinownability
 Resultorientedandtotallycommitted
 Strongwork and customerservice ethic
 Innovative andcreative
 Maturity to acceptfull responsibility
 Lead byexample
 Motivated, withdisciplinedapproachtoall obligations
ORGANISATIONAL andADMINISTRATIVESKILLS
 Exceptional abilityforattentiontodetail
 Provenabilitytoworkautonomously
 Excellentworkhabitsand organisational skills
 Able tosetand work toprioritiesinamulti taskenvironment
 Effective time managementandabilitytomeetschedules/deadlines
 Logical,precise andthorough
 Excellentanalytical skills
 Broad experience inretail andself managedworkenvironments

4. Ms Teena A Fletcher 0428 943 243 | pcjv@iinet.net.au
EDUCATION, COURSES, TRAINING, SEMINARS andLECTURES
 1995 KewdaleSenior High School : Level 10 Achievement certificate
 2003-2006 Gemmological Association of Australia : Diploma in
Gemmology
 2006 GemmologicalAssociation of Australia : Certificate IV in
Gemmological Studies
 2008 GemmologicalAssociation of Australia : Practical Diamond Grading
 2010 GemmologicalAssociation of Australia : Advanced Practical
Diamond Grading
 2010 HRD Antwerp Instituteof Gemmology : Diamond treatments,
Imitations & Synthetic Diamonds, Fancy Coloured Diamonds
 2010 HRD Antwerp Instituteof Gemmology : HRD GraduateMember
 2014 CGL-GRS Swiss Canadian Gemlab : Advanced Diamonds –
Identification of Natural, Synthetic and treated
 2015 National Council of Jewellery Valuers : Registered Valuer
(concurrent)
 2015 MEGTInstitute: Diploma in Business (in progress)
*Copies available on request

5. Ms Teena A Fletcher 0428 943 253 | pcjv@iinet.net.au
EMPLOYMENTHISTORY
Nov 2014 – Feb 2015 PILBARA NEWS – RECEPTIONIST
 Direct incoming | outgoing calls
 Manage incoming | outgoing mail
 Organise and maintain office stationary and supplies
 Maintain reception area
 Professionally greet clients | customers
 Scanning, photocopying and filing documents
 Banking and Petty cash
 Monitor and maintain Excel spreadsheets
 Compile Word documents on request
 Outlook - Monitor and manage several email accounts
 Accounts receivable
 Provide assistance to other departments when required
 Assorted adhoc duties
Mar 2010 – Current (Part time) PERTH CITY JEWELLERY VALUATIONS – GEMMOLOGIST,
NCJV REGISTERED JEWELLERY VALUER, PROPRIETOR
 Team manager
 Liaise with trade and public clientele
 Encourage team work and customer satisfaction
 Ensure correct policy and procedures are adhered to
 Oversee all incoming items
 Monitor all deadlines and ensure they are met
 Excel, Word & Outlook
 Maintain worksheets / documentation filing systems
 Recruit new clientele both trade and public
 Oversee all Laboratory / Valuation worksheet documents
 Negotiate contracts
 Inventory control
 Research data for relevant topics
 Ensure personnel comply with safety and are aware of management systems
 Mentor staff
 Data entry of valuation documents
 Gemstone identification
 Diamond grading

6. Ms Teena A Fletcher 0428 943 243 | pcjv@iinet.net.au
EMPLOYMENTHISTORY :continued
 Assessment of individual jewellery items
 Jewellery photography
 Basic MYOB
 All administrative duties
 Manage incoming | outgoing repairs
 Watch batteries
May 2012 – June 2014 NICKOL BAY SHOWCASE JEWELLERS – VALUATION CONSULTANT,
SUB CONTRACTED JEWELLERY VALUER, SALES ASSISTANT
 Valuation consultant
 Sales assistant
 Diamond consultant
 Administrative duties
 Banking
 Scheduling appointments
 Compiling quotations
 Merchandising and Marketing
Aug 2000 – Dec 2009 AUSTRALIAN JEWELLERY VALUATION LABORATORY – OFFICE
MANAGER, GEMMOLOGIST
 Team manager
 Liaise with trade and public clientele
 Encourage team work and customer satisfaction
 Ensure correct policy and procedures are adhered to
 Oversee all incoming items
 Monitor all deadlines and ensure they are met
 Maintain worksheets / documentation filing systems
 Recruit new clientele both trade and public
 Oversee all Laboratory / Valuation worksheet documents
 Negotiate contracts
 Prepare Word documents

7. Ms Teena A Fletcher 0428 943 243 | pcjv@iinet.net.au
EMPLOYMENTHISTORY –continued
 Inventory control
 Research data for relevant topics
 Ensure personnel comply with safety and are aware of management systems
 Mentor staff
 Data entry of valuation documents
 Gemstone identification
 Diamond grading
 Assessment of individual jewellery items
 Jewellery photography
 Basic MYOB
 All administrative duties
 Manage incoming | outgoing repairs
 Watch batteries
1992 – 2001 CASH CONVERTERS INTERNATIONAL – JEWELLERY DEPARTMENT MANAGER,
SALES CONSULTANT [BELMONT, MIDLAND, PHOENIX PARK]
 Implement new stock inventory procedures
 Oversee sales
 Maintain stock item details
 Ensure all repairs and remakes are done to specifications
 Inventory control, purchases and merchandising
 Annual stocktakes
 Oversee Warranty and returns
 Liaise with valuation company
 Implementation of sales and promotional products
 Liaise with wholesales
 Industrial jewellery cleaning
 In house repairs
1992 – 1992 GOLDPLEDGE NATIONAL LOAN OFFICE – CUSTOMER SERVICE
 Customer service
 Sales
 Maintain shop cleanliness

8. Ms Teena A Fletcher 0428 943 243 | pcjv@iinet.net.au
EMPLOYMENTHISTORY – continued
 Merchandising
 Inventory and stocktake
 Delivery of completed makes and repairs
1990 -1992 KLEYNS FAMILY JEWELLERS AND TROPHY MANUFACTURE
 Customer service
 Liaise with wholesales and suppliers
 Minor jewellery repairs
 Fit watch batteries
 Assist the bench jeweller and watchmaker when needed
 Trophy assembly
 Computerised engraving