Visit http://www.techsoup.org for donated technology for nonprofits and libraries! Are you a staff person at a nonprofit, library, foundation, or church where you don't have dedicated IT staff to help you solve your day-to-day computer woes? Even if you officially wear a different hat but you're the first line of defense for IT problems with the PCs at your organization, watch this webinar where we cover the basics of troubleshooting problems with your computers and provide you with some tips on preventing and solving issues before calling in outside (expensive) help! Join TechSoup and InterConnection.org for some practical troubleshooting basics geared toward non-technical staff to help you get computers up and running again - and at least communicate better about the problems with contract or hourly IT support when needed. In this free hour-long session, we: -- Give you a checklist of steps to try before calling for IT help -- Provide some basics to help you assess your computers

1. Technology Basics: PC Troubleshooting and Maintenance
With Spencer Day, InterConnection
May 26, 2016

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Using ReadyTalk
• Chat to ask questions
• All lines are muted
• If you lose your Internet
connection, reconnect using the
link emailed to you.
• If you lose your phone
connection, re-dial
the phone number
and re-join.
• ReadyTalk support:
800-843-9166
Your audio will play through your computer’s speakers. Hear an echo? You
may be logged in twice and will need to close one instance of ReadyTalk.

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Presenters
Assisting with chat: Susan Hope Bard, TechSoup
Spencer Day
Outreach & Partnership
Development Lead
InterConnection
Becky Wiegand
Webinar Program Manager
TechSoup

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Objectives
• Gain a list of things to do to help maintain your computer
hardware
• Gain a list of things to do to help maintain your computer
software
• Grow more confident in the first steps with troubleshooting
on your PCs!
• Learn about some hardware and software options if you need
to upgrade
• Answer your questions!

6. 6
About TechSoup

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The Need Is Global – And So Are We
TechSoup’s mission is to build a dynamic bridge that enables civil society
organizations and social change agents around the world to gain effective access to
the resources they need to design and implement solutions for a more equitable
planet.
Countries Served TechSoup Partner Location NetSquared Local Group

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www.TechSoup.Global

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Our Impact
Together, we build a stronger, more resilient civil society.
$5.2B
in technology products
and grants employed
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greater good
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10. 10
Computer Maintenance Basics
Don’t feel powerless, you can do this!

11. 11
Check video, power and mouse/keyboard connections
to verify computer is properly setup.
Verify computer is plugged in
Check internet connection via ethernet cable or WiFi.
If connection is shown, but you cannot use internet,
contact Internet Service Provider.
Verify computer has internet connection
Make sure to keep your computer in a cool, dry place
that is well ventilated.
Computer Location
Computer Setup

12. 12
Operating Systems
Each Windows operating
system will have different
procedures for completing
basic maintenance on a
computer, but the
differences are normally
minimal.

13. 13
U p d a t e
Yo u r
O p e r a t i n g
S y s t e m
… p l e a s e .

14. 14
B u t D o n ’ t
U p g r a d e y o u r
O p e r a t i n g
S y s t e m
… p l e a s e .

15. 15
• In your windows search bar, enter ‘MSCONFIG’.
• Select the ‘Startup’ tab, and review programs that
launch when the computer is started.
• Select the programs you don’t want running at
startup, right click, then select ‘disable’.
Startup Programs

16. 16
Open ‘File Explorer’, select ‘This PC’, and verify your
hard drive has available space.
Hard Drive Space
Type ‘Resource Monitor’ into your Windows search
bar, select the ‘Memory’ tab, and review your RAM
usage.
RAM (Random Access Memory) Capacity
If your computer doesn’t come with a sticker showing
your processor model, you can type ‘About System’
into your Windows search bar to get the basic
information you need.
Processor
Hardware

17. 17
Disk Defragmentation
Disk defragmentation is an application that rearranges files stored on your hard drive in order
to increase access speed, which will improve your computer’s performance.
• Open ‘File Explorer’
• Select ‘This PC’
• Right click on ‘Windows (C:)’
• Select ‘Properties’
• Select ‘Tools’
• Select ‘Disk Defragmenter’ or ‘Optimize’
• Find ‘Windows (C:)’ and select
• Select ‘Optimize’ or ‘Defragment Disk’

18. 18
CHKDSK
CHKDSK is a system tool for windows machines that scans your
computer’s file systems and fixes file errors.
• Open ‘File Explorer’
• Select ‘This PC’
• Right click on ‘Windows (C:)’
• Select ‘Properties’
• Select ‘Tools’
• Select ‘Check’ under Error
Checking

19. 19
C l o s e
y o u r Ta b s
a n d A p p s
… p l e a s e .

20. 20
Uninstall Programs
It is good practice to review the programs on your system periodically and decide if you still need
each on your system. Ones that are no longer in use, or shouldn’t be there in the first place, can
be uninstalled from the computer.
• Type ‘Uninstall Program’ into your
Windows search bar and select
‘Uninstall or Remove Program’
• Review programs on your system,
and remove ones you deem
unnecessary by right clicking on
the item and selecting ‘Uninstall’

21. 21
• Microsoft Security Essentials ( or
Windows Defender) is a free product
that provides protection against
various types of malicious software.
• Because this product is created by
Microsoft, it will not have any
compatibility issues with Windows.
• To enable, type ‘Microsoft Security
Essentials’ or ‘Windows Defender’ into
the Windows search bar and open the
application.
• Turn on protection through the settings
tab
Antivirus Software

22. 22
• Exit out of popups, do not
click inside the window
• Microsoft or Apple will
never try to contact you
through a popup
• Adblockplus.org is a great
extension for your browser,
and free!
Good Internet Practices

23. 23
Other Tools
There are many other tools available to help you protect your computer, however your
will need a decent competency level in order to safely utilize them. Here are two tools
that can help if you feel comfortable giving it a try.
• Malwarebytes is an
application that can help you
remove unwanted malware or
programs
• Safemode is Windows
diagnostic tool used to
identify problems in your
system.

24. 24
Questions?
I love questions!

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Discounted Hardware
Choose from discounted and donated
desktops, laptops, tablets, hotspots, projectors,
and more to enhance your organization’s
technology offerings!

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Exploring Your Hardware Options
techsoup.org/hardware

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Need New Hardware?
• Refurbished Computer Initiative brings you factory-refurbished, business-grade PCs, laptops,
tablets, monitors, and other peripherals and include warranties for low cost.
View the options at: www.techsoup.org/refurbished-computers-catalog

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Dell Affiliate Program
Admin fee: $10
Techsoup.org/dell

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Microsoft Donations
Get donated versions of Microsoft Windows,
Office, and Windows Server for your public
access computers.

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Browse or Search

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Browse by Solution

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Resources
• Investing in Computer Hardware? 7 Questions to Consider
• Top 6 Myths About Refurbished Hardware
• How to Select the Right Computer Hardware for Your Organization
• Do-It-Yourself Desktop Troubleshooting
• Upgrading Computer Components
• Configure and Set Up Multiple Computers
• Basic PC Troubleshooting
• Upgrading Your Windows Operating System: Things to Know

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