1. Taylor Hightower
2405 Conifer Dr. Euless TX, 76039
Cell Phone ▪ 817-371-6047 ▪ Taylor_Hightower@yahoo.com
EDUCATION
Texas Tech University, Lubbock, TX
Bachelor of Science: Restaurant, Hotel & Institutional Management
Graduation: May 2013
WORK EXPERIENCE
Forterra Pipe and Precast, Austin TX
May 2015 to December 2016 -Project Manager
 Responsible for ensuring the service after the sale and for communicating with the customer
regarding their needs and capabilities
 Manage customer projects from start to finish including reviewing plans and specifications,
initiating the engineering process, preparing product layouts and submittals
 Maintain strong communication and relationships with our customers, our outside sales
team, our production and delivery teams and our credit department
 Ensure accuracy of job sheets, tax certificates, product codes and order submission
Anvil International, Irving TX
August 2014 to March 2015 -Inside Sales Rep
 Responsible for answering inbound sales calls from customers and internal staff members in
a timely and professional manner
 Process customers’ requests accurately while paying attention to details
 Answer customer’s questions concerning prices and uses of merchandise. Take phone and fax
orders and verify for input into system. Ensure proper, correct pricing.
 Communicate with supervisor and outside sales representatives on customer orders,
requirements, problems and concerns, and changes.
 Follow up promptly on all customer requests for information, quotes, availability, tracking and
delivery dates. Proactively communicates with customers about any expected delays or issues
with the order.
 Resolve customer complaints and disputes in a timely, professional manner that balances
customer requests with business needs.
Glazer's Distribution, Dallas, TX
July 2013 to April 2014-Outside Sales Rep
 Solicit sales in assigned retail accounts to achieve sales objectives as well as evaluate new
business opportunities
 Insure the development of existing accounts within their territory
 Develop and prospect new accounts that open in the assigned marketing area

2.  Introduce new products, new promotions and provide additional marketing service to
customers
 Deliver product or other related merchandise when required
 Analyze information on competitive products, promotions, pricing and marketing policies
 Handle all customer issues in a timely and efficient manner
 Ensure supplier distribution goals are met within territory
 Manage Sales and account conditions via: Distribution, Displays, Warm Shelf, Cold Box, Pricing
and POS.
 Manage back stock between deliveries
HONORS & ACTIVITIES
 Freshman Red Shirt Captain, Stephen F. Austin University 2009 : Varsity Football Team
Captain, ColleyvilleHeritage High School: 2007, 2008
 Texas 5A All State Safety, 2007, 2008