75 KPI

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Татьяна Мосендз

Key Performance Indicators (KPI). Marr Bernhard

To measure financial performance
To understand your customers
To gauge your market and marketing efforts
To measure your operational performance
To understand your employees and their performance
To measure your environmental and social sustainability performance
75 KPI you should know:

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“It is not possible to manage what you cannot control and you cannot control what you cannot measure!” (Peter Drucker) Performance measurement is a fundamental principle of management. The measurement of performance is important because it identifies current performance gaps between current and desired performance and provides indication of progress towards closing the gaps. Carefully selected key performance indicators identify precisely where to take action to improve performance. This paper deals with the identification of key performance indicators for the maintenance function, by first looking at the ways that maintenance performance metrics relate to manufacturing metrics. Since performance measurements for maintenance must include both results metrics and metrics for the process that produces the results, this document presents a representation for the business process for maintenance. The document then identifies typical business process and results metrics that can be used as key performance indicators for the maintenance function.

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75 KPI

1. To measure financial performance To understand your customers To gauge your market and marketing efforts To measure your operational performance To understand your employees and their performance To measure your environmental and social sustainability performance 75 KPI you should know: