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Conversational Actions for Suppliers: Check Vendor Invoice Status

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Skybuffer-developed next generation capabilities bring conversational AI benefits much closer for your enterprise. AI-as-a-Service for Supplier is delivered as a part of SAP ECC and S/4HANA package and has all AI skills integrated into it. The supplier’s virtual assistant first carries out the authentication process via emal or sms and then delivers SAP details on invoices for the given period.

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Conversational Actions for Suppliers: Check Vendor Invoice Status

  1. 1. Developer: Skybuffer AS, Norway SAP Add-on: Intelligent Decision Dimensions Package: Action Cards, Conversational Actions Version: 3.2 Laberghagen 23, NO-4020, Stavanger, Norway T +47 90069983 E support@skybuffer.com FOR SKYBUFFER CLIENTS ONLY DEMO: CHECK VENDOR INVOICE STATUS POWERED BY SKYBUFFER ADD-ON
  2. 2. CONVERSATIONAL ACTIONS: CHECK VENDOR INVOICE STATUS by Skybuffer Team
  3. 3. CHECK VENDOR INVOICE STATUS Chapter 1: Introduction Joi Virtual Assistant Tatiana, 35 Vendor Representative
  4. 4. Scene 1: Chat Assistant for Vendors Main character: Tatiana | Page 03 CHECK VENDOR INVOICE STATUS Tatiana is a well-reputed Vendor but she is quite cautious about new technologies and never tried Conversational AI. She’s been told by her Client that she could now check her Vendor’s invoices via virtual assistant, she doesn’t know how to do it but still is quite curious to try. Hi, I need to check my invoices please
  5. 5. Tatiana is an authorized Vendor representative and has her telephone number and email address assigned to her Vendor ID. So this contact information is used for the 2-factor process of Vendor Authentication Vendor Contact Details in SAP CHECK VENDOR INVOICE STATUS Main character: Tatiana | Page 04
  6. 6. SAP Conversational AI Main character: Tatiana | Page 05 CHECK VENDOR INVOICE STATUS Dialogue on checking vendor invoices status
  7. 7. Authentication Email or SMS Main character: Tatiana | Page 06 CHECK VENDOR INVOICE STATUS In case Tatiana uses web chat channel, SAP Conversational AI sends emails with the verification code. It is also possible to send SMS out of SAP ERP system to Tatiana’s mobile phone if she cannot access her inbox.
  8. 8. CHECK VENDOR INVOICE STATUS Chapter 2: Access to Vendor's Invoices Joi Virtual Assistant Tatiana, 35 Vendor Representative
  9. 9. Scene 2: Check Vendor Invoice via Chat Main character: Tatiana | Page 08 CHECK VENDOR INVOICE STATUS Tatiana is flabbergasted to see how quick, helpful and humanized Joi is – the chatbot instantly provides necessary SAP data and reacts nicely to compliments, too. So Tatiana shares her enthusiasm with a colleague. Wow! That was fantastic! It’s very easy now to get Invoice status any time! Sure! Joi is so efficient with Cost Center Expenses – she checks if they are not absorbed in SAP and how to get everything right.
  10. 10. SAP Conversational AI / SAP Backend Main character: Tatiana | Page 09 CHECK VENDOR INVOICE STATUS Here are the vendor invoices and their statuses from SAP
  11. 11. DEMO: CHECK VENDOR INVOICE STATUS POWERED BY SKYBUFFER ADD-ON Developer: Skybuffer AS, Norway Laberghagen 23, NO-4020, Stavanger, Norway T +47 90069983 E support@skybuffer.com FAST RELIABLE SIMPLE INNOVATIVE

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