3. Objectives
• Describe why a rescuer needs a leadership
skill.
• Define the leadership.
• List the qualities of a leader.
• Describe the characteristics of a Rescue
Leader.
• Describe the Rescue Leader.
4. • Describe the skills for effective leadership
• Describe the responsibilities of Rescue leader
and Rescuer.
• Describe the difference between leadership
and management.
• Describe the common responsibilities of
common Rescuer at any incident.
• Describe the qualities of a rescuer in stress
management.
5. Why a Rescuer Need Leadership Skills
• Rescuer members need to learn leadership
skills because:
• In emergencies, every CERT member will
encounter situations where they will need to
lead.
• Sometimes they will be the leader of their
team.
6. • Being a leader during an emergency situation
requires special skills.
• They need to know if they are comfortable
being a team leader.
• They need to know how to support a team
leader by being effective team members.
7. Definition of Leadership
A leader does two things:
• Inspires the act of following
• Unites people as a team to work toward the
accomplishment of a common mission
8. Qualities of a Leader
• Honest
• Creative
• Dedication
• Openness
• Fairness
• Guiding vision
• Trust
9. Characteristics of a Rescue Leader
• Motivated
• Inspiring
• Goal-oriented
• Good at prioritizing
• Decisive
• Trustworthy
11. Describe The Rescue Leader
A leader is:
• Not necessarily a “star”
• Open about what he or she does not know
• Open about errors
• Prepared to accept responsibility
• Prepared to give credit to others
12. Describe Skills for Effective
Leadership
• Motivate the team
• Take responsibility
• Act decisively
• Communicate effectively
• Behave ethically
• Build trust
13. Motivate The Team
• Show passion for the team’s mission.
• Give team members meaningful
responsibilities.
• Praise team members
• Build a sense of team cohesion.
• Create a positive working environment.
14. Take Responsibility
• Act as the final decision-maker for the team.
• Accept consequences of decisions and
actions.
• Admit mistakes or errors.
• Ask for guidance when needed.
• Re-evaluate plans that are not working.
• Improve situations that have gone wrong.
15. Act Decisively
• Make decisions based on facts, not emotions.
• Listen to feedback, but make final decisions
alone.
• Trust personal instincts.
• Make decisions that are timely, before it is too
late to act.
• Do not second guess decisions unless it is clear
that a wrong choice was made. Be flexible enough
to change a decision.
• Resolve conflicts quickly so they don’t grow.
16. Communicate Effectively
• Use questions to guide exchanges and keep
the conversation focused.
• Ask for the opinions and observations of team
members and value their input. o Listen to all
ideas, summarize exchanges, and then make a
decision.
• Read verbal and non-verbal cues.
• Give clear directions.
• Ensure balanced exchanges within the team
17. Behave Ethically
• Be honest.
• Treat others with respect.
• Take his or her duties seriously.
• Treat everyone fairly.
• Stay within his or her capabilities.
• Set a good example by modeling the behavior
expected of team members.
18. Build Trust
• Be consistent between words and actions.
• Behave according to the same values and
standards expected of team members.
• Be honest about personal strengths and
weaknesses.
• Be open and honest about the situation.
19. • Admit to mistakes or failures.
• Listen to input from team members.
• Trust the judgment of team members.
• Expect team members to be successful
20. Responsibilities of a Rescuer Leader
• Ensures incident safety
• Provides information to internal and external
parties
• Manages media inquiries when necessary
• Maintain a view of the entire situation
• Establish team chain of command
• Ensure safety and well-being of team members
• Be available and visible to the team
21. Responsibilities of a Rescuer
• Comply willingly.
• Follow directions per the chain of command.
• Complete assigned tasks.
• Give their best effort.
• Keep the team leader informed.
• Seek clarification if they don’t understand.
• Support the team leader’s actions.
• Support their teammates.
• Maintain scene safety
22. Difference Between Management and
Leadership
Management is about doing things right:
• Planning
• Scheduling
• Organizing
• Staffing
• Controlling
23. Leadership is About Doing the Right Things:
• Setting a direction
• Encouraging a vision
• Getting people to work together
• Motivating
• Inspiring
• Creating change
24. Good Qualities of a Rescue Leader at
Incident
• Communicates by giving specific instructional
and asking for feedback.
• Supervises the scene of action.
• Evaluate the effectiveness of the plan.
• Understands and accepts the need to modify
plans or instructions
• Ensures safe work practices.
• Takes command of assigned resources.
25. • Motivates with a “ can do safely” attitude.
• Demonstrates initiative by taking action.
26. Reduce Stress in Team Members
• Brief team members on what they may
encounter before the effort begins.
• Emphasize that the CERT is a team and team
members should support each other.
• Encourage team members to rest and re-
group.
• Direct team members to take breaks away
from the incident area.
27. • Encourage team members to eat properly and
maintain fluid intake throughout the
operation.
• Rotate teams for breaks or new duties.
• Phase out workers gradually from high-stress
to low-stress areas of the incident.
28. Objective
• Describe why a rescuer needs a leadership
skill.
• Define the leadership.
• List the qualities of a leader.
• Describe the characteristics of a Rescue
Leader.
• Describe the Rescue Leader.
29. • Describe the skills for effective leadership
• Describe the responsibilities of Rescue leader
and Rescuer.
• Describe the difference between leadership
and management.
• Describe the common responsibilities of
common Rescuer at any incident.
• Describe the qualities of a rescuer in stress
management.
