In this webinar we have talked about how we enabled major ITeS sector firms to make fresh campus recruited engineers job ready through our innovative training methodology.In the webinar, we have touched upon: The methodology, the delivery process and framework we follow How we generate the training content How we measure the program success – the metrics The highlights of the program we have delivered The value proposition TaraSpan brings in

1. How we improved the language competency
level of 40,000+ new hires with our
Blended Learning Program
Presented by:
Shane D Fanthome
Talent Development Manager, TaraSpan
Varun Yadav
DGM | Marketing, TaraSpan
24th March, 2015

2. Varun Yadav
DGM, Marketing
TaraSpan
varun.yadav@taraspan.co.in
Shane D Fanthome
Talent Development Manager
TaraSpan
shane.fanthome@taraspan.co.in

3. We are a multinational company with headquarters in Canada and India. Our
customers include some of Canada’s foremost technology companies and
India’s preeminent corporates. Our Solutions enable global technology
companies to accelerate their business growth in India and Indian companies
to enjoy the benefits of market-leading technology products from across the
globe.
ABOUT TARASPAN

4. Topics to be covered in this webinar
AGENDA
1. The Current Scenario
2. The Challenge
3. The Objective
4. Our Approach
5. The Process
6. Few Highlights
7. The Deliverables and Metrics
8. Success Factors
9. The Value Proposition

5. 1. The Current Scenario

6. The need to bridge the communication gap
The Current Scenario
Being proficient in business English is the ability to comprehend and use
English for common business purposes, which includes many aspects of
general English language in the spoken and written form.
As acquiring business English skills becomes more imperative to remain
competitive and relevant in today’s business environment, many companies are
increasingly turning to innovative and cost-effective training programs for
their campus recruit engineers.
“
“

7. The main factor - Communication Skills
Some Industry Insights
Over the past few years, the reason leading to the decline in the percentage of the graduates being
hired out of college has been identified and the common deprivation factor has been the lack of
communication skills.
4,000+ ENGINEERING
COLLEGES IN INDIA
Only 20% ARE CONSIDERED
EMPLOYABLE BY THE VARIOUS
INDUSTRIES
800,000+ ENGINEERS
GRADUATE EVERY YEAR
“
“

8. 2. The Challenge

9. Challenges
Pre-Hiring
 Lack of formal communication training program
at the college/university level
 Hiring from Tier 2 and Tier 3 cities
 High technical ability but below average language
proficiency
Post-Hiring
 Less importance on language communication skills
 Inadequate/Insufficient time for language
communication training
 No standard measure to evaluate language
competency of new hires

10. 3. The Objective

11. Objective
 To create a learning environment conducive to improving the new hire’s communication skills
 Refine and enhance speaking and writing skills
 Reduce the influence of other languages when speaking and writing in English
 Employees to be able to comprehend clients and hold a conversation with them without too much of a
struggle

12. 4. Our Approach

13. Blended Learning Program: A new methodology
INTERACTIVE
ILT
SESSIONS
ENGAGING
PRACTICE
SESSIONS
TAILOR-MADE
ONLINE
ASSESSMENTS

14. Our Approach – The blended way…
Instructor Led
Training
•Traditional classroom
training is embellished with
the learning tool that
guarantees optimal use of
learning time.
Practice
•The learning tool ensures
that participants get
individual time to practice
various topics.
•Lessons are designed to
reiterate the learning
imbibed during classroom
sessions.
Blended
Curriculum
•Seamless blend of ILT with
online learning ensures
progressive learning and
eliminates repetition of
topics.
Assessments
•Pre and Post assessment
at the beginning and end
of the program.
•A daily assessment on the
rest of the days to gauge
and track a participant's
improvement during the
course of the program.

15. 5. The Process

16. The Process
Pre Assessment to derive current proficiency level
Daily interactive ILT sessions on modules
Daily group activities as per modules
Daily online practice exercises during lab sessions
Daily online assessments to track progress and knowledge check
Post Assessment to gauge needle movement
The plotter
addresses the key
skills of grammar,
comprehension,
pronunciation and
fluency by
creating a day
wise learning
improvement plan

17. 6. Few Highlights

18. Program Highlights
 The 64hrs Business Communication Language Program consists of a blended curriculum that has a
5:3hrs proportion between the ILT content and the online practice time
 Smooth transition and continuity in curriculum from ILT to online learning
 Cloud based hosted online platform offers rich multimedia and interactive content accessible across
geographies
 Pre and Post Assessment (online) at the beginning and end of the training to gauge needle movement
 Regular knowledge checks through daily online assessments
 Highly energized and interactive activities

19. Highlights
 Across training days the content structure progresses as follows: personal familiar, domain specific
familiar, domain specific unfamiliar and finally unfamiliar
 Scenario based modules help the learners to understand the process/call flow and are given feedback
on the path of responses chosen against the ideal flow of responses
 Modules range from topics on:
 Fundamentals of Grammar
 Sounds and Intonation
 Listening and Comprehension
 Email Etiquette
 Accent Familiarization
 Client Interaction
 Domain Specific Content

20. Tailored to fit the skill development needs
Module Framework
Guided Reading
Active Listening &
Retention
Spelling &
Keyboarding
Language
Application
Judgment &
Comprehension
 Expose employees to accents, improve personal & cultural awareness
 Create lessons of progressive difficulty reflecting production
 Targeted exercises improve job skills and comprehension

21. Practice and Assessment Units
Online Platform
 Unique Login credentials for each participant can easily be setup in bulk prior to the start of the training
program
 Daily assessments are designed not only to gauge and track participants improvement during the
program but also helps the participants to track their own progress and acts as motivators to accelerate
improvement
 Participants receive instant feedback on the tool for their pronunciation in a traffic lights color coding for
each word pronounced which is measured against native speakers
 Online learning activity is tracked and recorded for each participant and which is accessible to the
trainer(s) at the click of a button

22. 7. The Deliverables and Metrics

23. The Deliverables
Construct
grammatically
correct
sentences
Improve their
Listening and
Comprehension
Skills
Maintain a
moderate level
of fluency
Improve their
pronunciation
skills
Ability to
converse and
communicate
with clients
effectively

24. Through the program the participants improved their oral and written communication skills
The Metrics
Oral
Fluency
Writing
Skills
Retention
Skills
Language
Skills
(Grammar)
Listening
and
Comprehen
sion
The average threshold for each metric is set at 65%

25. 8. Success Factors

26. Our Success Factors
 Over the last the 3 years we have successfully trained 40,000 plus campus engineers
 Training programs are run across all major Tier 1 and Tier 2 cities
 Through this program we have been able to help organizations achieve their training deliverables and
improve the language competency levels of the new hires to make them better prepared for their on-job
global projects and client interactions

27. Our Success Factors
OVERALL
IMPROVEMENT
15%
SPOKEN
SKILLS
IMPROVED
10%
WRITTEN
SKILLS
IMPROVED
15%
BENCHMARK SET
65%
PASS PERCENTAGE
90%

28. 9. The Value Proposition

29. The whole engagement delivers both tangible and intangible benefits.
Our Value Proposition
 Best practices in training methodology and online learning platform
 Content development and customization by ID certified professionals creating ILT and WBT content
 Flexibility to customize content and curriculum as per business requirements
 End-to-end training delivery & project management.
 Close to 40 experienced and certified language facilitators available across the country

30. Our Value Proposition
 Customized reporting and analytics as per customer’s requirements
 Dedicated support team to ensure smooth functioning of the program
 100% administration work, for the platform and for the training
 Dedicated and responsive technical support team available throughout the program
 Assistance in logistics and IT in setting up and deploying the program across the country

32. QUESTIONS?
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THANK YOU
Contact us
sales@taraspan.co.in
+91 124 419 8989
www.taraspan.com