Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Issue management
1. Issue Management
The primary goals of an Issue Management Plan are to ensure that:
Issues are identified, evaluated and assigned for resolution.
Issue resolutions determined to impact the scope, schedule, or quality of the project will go through the change
management process.
Issue resolutions or decisions are documented and communicated to all affected parties.
Issue Management Role
Identify Issue
Submit Issue Form Issue Originator
User/Testing/Stakeholder
s
Review Issue
N
Issue Applicable
to Project
Y
Update issue register & Update Priority Project Manager
Review Issue Register
Close Issue & Issue
Y Resolved
Update Register
N
Change Issue
Y Resolved
Request
N
Project Control Group
Risk Issue
Y Resolved
Management
N
Issue Action Assigned
Issue Action Completed Project Team