1. Tanushree Kadian Email: kadiantanushree08@gmail.com Phone: +91-9582115079
Profile Summary
 8.5 Years of experience in HealthCare and Banking Industry
 Wide Experience in Project Management , Waterfall and Agile Methodologies, business transformation, new
product launch, customer experience management , Business Process improvement, Continual business service,
project management
 Core Competencies: Team Management, Data Analytics, Service Operations, Project management and Transition
Management, Continual Service Improvement, Service Delivery Management, Training and Development, Change
Management, Data Warehousing, Business Intelligence, Testing , Strategic Planning , Business Analysis, Quality
Assurance
 Consistently led projects that resulted in increased revenues, reduced costs, and salvaged customer relationships
 ITIL V3 Certified and Practitioner , Certified Six Sigma (Yellow Belt)
 Consistent track-record with outstanding and excellent Performance ratings
 Having a valid B1 Visa
 Client site experience of Transition of a project, Knowledge Transfer, Acquiring Training on the business and other
technical aspects of the project, getting the team trained at offshore, Managing and handling an effective onsite-
offshore model.
 Profoundly skilled in drafting test criteria's, certification matrix and mitigation of risks during pre-flight releases.
 Worked on numerous projects and programs with cross-functional teams based in Europe, Asia pacific and North
America and Middle East
 Initiation of richly poised interactions with Stake Holders, PM’s, TL’s, BA and Development folks.
 Competitive, SWOT and Gap Analysis
 Won various recognition certificates and Accolades from the customer for consistently achieving customer
objectives (streamlining processes, achieving 100% CSI scores, maintaining quality and SLA compliance).
Work Experience: 3.6 years at DELL
PMO - LTCG – Long Term Care Group
Role: Team Lead QA
Date: October 2015 to present
Involved in setting up a critical pilot project in Health care. Been to US for a one month Knowledge
transition and Transition phase. Attending business meetings, understanding and analyzing the current client
model and requirements. Future projection of team at offshore, Effective offshore-onshore model. Lead
Service Transition programs which involved mobilization and team set-up, transition planning, Knowledge
Transfer, Stabilization and SLA base lining. Leading the Roll-out, Upgrade and Migration of Projects from
i. exe

2. offshore. Currently leading and Managing a host of 32 Clients for LTCG and SQL Server migration from
2005 to 2012 and also for QA testing and validation for state governance for all the clients. Identified the
Gaps in the Process and leading the Process improvement drive and also planning the Training plan and KT
transition documents
Key Focus:
- Knowledge Transition
- Healthcare business understanding
- Software testing and Quality Assurance
- Client Relationship management
- Facilitate User acceptance testing
- Track project progress via different project metrics like resource utilization, schedule variance, effort variance,
Quality metrics, Knowledge base document, VSS documents, SharePoint tracking and administration
- Process set-up, Improvement and Compliance
- Ensure quality deliveries , work planning, resource management , Budgeting, Risk & Mitigation plans
- Engage with business , customer, senior management to seek feedback and facilitate continuous improvement
- Define, document and maintain the change management, Incident Management and Problem Management
policy, process and related procedures.
- Responsible for tracking and monitoring progress of project office as well as coordinate delivery dates.
- Handling tasks like reviewing, maintaining and highlighting the changes in project plan
- Preparing and maintaining weekly and monthly project status reports
- Generate, update and improve project strategies and methodologies. Process Development and
Implementation
- Performs responsibilities like maintaining existing policies and procedures globally.
Some Achievements in this role:
- Identified the Gaps in the existing Process and system and proposed an Improvement plan that needs to be
implemented
- Managing the Creation and uploading of Training Plan documents for the new hires in the Team
- Got accolades from Project Managers, Managers and Director of Client Engagement
- Got Excellent feedback during Transition Phase from the Client and from the Previous Vendor Partners
- Devised weekly status Reporting Plan to be implemented at Offshore for the weekly tracking and reporting to
client
- Increase customer satisfaction by setting up ITIL communication processes.
- Incident Management for LTCG Clients production Support
PMOBA - HPHC
Role: Team LeadBA - HPHC
Date: October 2012 to October 2015
Working as PMO BA with HPHC account. Analyze the user requests, dividing and assigning work to the offshore team.
Monitoring the team activities, guiding the members for the effective work closure of the work packets. Cross reviewing

3. the work done by team members. Leading quality and Process initiatives to closure. Preparing and reviewing the
documents required in the process. Establishing an effective onsite-offshore model, Thereby assuring a good rapport is
established between offshore and onsite resources and knowledge is shared effectively.
Key Focus:
- Delivery management
- Gap Analysis between existing and proposed application, assuring existing features and functionalities are
mapped
- Involved in Sign-off procedure from operational , delivery and testing users by providing walkthroughs
- To assist and review the preparation of test cases in line with functional requirements
- Working as Individual Contributor along with team as well
- Ensure the corrections delivery quality (tests and qualification)
- Managing utilization, capacity management etc.
- Driving Process Improvement and streamlining projects to improve quality & efficiency
- Setting up training strategies and team building to achieve Service Level Agreement (SLA)
- Take complete ownership in creating project schedules, managing and tracking assigned projects
- Manages the full application delivery cycle and all types of environment and Leads the creation of environments
in a timely manner
- Responsible for ensuring the quality of the delivered environments and the accuracy of build documentation
- Creating and executing project work plans and revises as appropriate to meet changing needs and
requirements
- Managing/co-coordinating with clients, managing project schedules, QA and delivery for various projects
- Suggest process improvements. Responsible to manage, lead and motivate high potential Technical team.
- Conceptualize, coordinate with stakeholders, the requirement specifications of all maintenance and
development initiatives
Some Achievements in this role:
- Established a structure and template for Daily/Weekly Calls with Onsite.
- Made other radical changes in the team management by enforcing mandatory recording of customer queries
via Defect Tracker
- Created a Known Error Database, This is currently used in HPHC team
- Have initiated and Lead the Daily E-mail Initiative comprising different topics every month, Like Data Security,
Domain Knowledge, Health Care , WOW- Words of wisdom, KYC – Know your colleague etc.
- Achieved desired quality standards while adhering to regional compliance and audit norms
- Created a Performance Evaluation Metrics framework to define each parameter of assessment by role
- Created HealthCare Domain Training Material and conducted trainings for the same for the team members and
fresher’s joining the team. This covered both General DELL education as well as specific Healthcare Domain
material.
- Lead many account level Initiatives, Team Initiatives for Team Engagement and Quality Trainings
- Established a structure wherein team members gets a platform to present a topic before the team and is
assessed on presentation, delivery and technical skills via feedback form for the same
- Maintain fiscal systems for the purpose of recording, forecasting, monitoring and budgeting project expenditure
Work Experience: Total 1.6 years at IBM India Private Limited

4. Module Lead
Role: Module Lead, Business Analyst
Date: Apr 2011 to Oct 2012
As a Module Lead, My team was involved in analyzing the data within the existing data warehouse and Extracting
Reports to be used by Senior Management. Ensured that development is performed as per requirements. Work with QA
to create test scripts and scenarios for enhancements and customizations to the core product Communicate
activities/progress to project managers, business development, business analysts and clients. Develop implementation
and test plans, build software acceptance criteria, coordinate and work with clients to oversee the acceptance and
dissemination process. To act as a liaison between the business and technical teams, analyze and document functional
requirements to the assigned project team as per defined business requirements of the client, assisting the team
members in converting the business requirements to the solutions mapping.
Project management, revenue and team planning, client interaction and deliverable management. Conducting
research and advising clients in policy, regulatory, pricing and financial matters in infrastructure sector specifically in
power and water and undertaking Financial and economic modeling.
Key Focus:
- Internal Project Audit
- Driving Process Improvement
- Managed utilization, capacity management and attrition
- Customer Relationship Management
- Lead test case peer reviews.
- Report defects found during test execution through defect tracking system, provide necessary information to
reproduce the defect to arrive at a solution.
- Assist in creating the test data and maintenance, drive preparation and verify readiness of test environment
- Performed data accuracy, data validation and data integrity testing by querying the database using SQL queries
to check the data table on server
- Analyzed Business and Functional requirements of the application and worked with Business users to
understand project requirements and to figure out the scope of test strategy.
- Conducted Regression Testing on various builds of the application and reported the defects to the developers
using Microsoft TFS and HPQC for the bug fixing and tracking.
- Involved In different phases and types of testing for an applicationproduct Regression Testing, Functionality
Testing, UAT Testing, Ad-Hoc Testing and Feature Testing.
- Understand Projects complete requirements, there associated risks, assumptions and dependencies.
- Review of test product documentation, Test cases coverage, Test result, and defect management
Some Achievements in this role:
- Established a framework for Account Training Portal which serves as a one-stop-shop for all training needs.
- Established a Smooth and efficient Onsite-Offshore Working Model
- Coaching and Mentoring the entire team and other new hires across the Account
- Lead and participated in various center level activities like Weekly Trainings, Explore IBM & collaborated with
GBS Global Program managers on various initiatives

5. - Identified SME’s in their job roles, for focused attention to coach the team and mentoring them to up-skill them
for leadership roles
- Lead a Brain Storming Initiatives for the account, to come up with Initiatives for performance tuning and Gap
areas within Project and how this can be improved. Gathered an approximate of 24 ideas out of which many
were converted into an Initiative project and were driven to closure, Thereby Increasing the stakeholder and
client satisfaction.
- Introduced a weekly Ritual of Knowledge sharing within the team. It provided team a platform to share the ideas
and also to fresher’s in the team to enhance their knowledge.
- Received Consistent Outstanding Performance Rating in Annual Review
- Received Bronze award for the quarter for good performance
Work Experience: Total 2.9 years at iGATE Patni Pvt. Limited
System Analyst
Role: System Analyst
Date: July 2008 to Mar 2011
I joined Progeon as a part of the core pilot team and I played an integral role in process transition, Knowledge
documentation & internal audit process etc. I was a part of the 35 member team for ‘RBC Project’ where in the key
challenge was to understand the RBC internal Help Desk and Data Center Functions and transition it to the India
center. I was also part of the BCP (Business Continuity Planning) Management team and had set up an operations
team in Noida as a disaster recovery site. Also I was involved in developing various interfaces and maintaining the
end to end services of applications. As an active team member I was responsible for initiating the various initiatives
and tracking them to closure. Actively involved in different process improvement process and adhering to quality
principles for the successful implementation of the project.
Key Focus:
- End-to-end Knowledge of business user interface and Domain
- Requirement Analysis
- Bug Fixing
- Data Modelling and Transformation Techniques and Architecture Design
- Cross-Team Trainings and Domain Knowledge Enhancement
- Performance Tuning Activities
- Validation of Data loaded by ETL Tools
- Business Continuity Management (BCP)
- Designing Customer Facing Modules and Documents
- Data Extraction, Data Loading, Data Consistency
- Project and Technical Documentation
- Unit Testing and Integration Testing
- QC Check of Team Member’s Code

6. Some Achievements in this role:
- Achieved Outstanding Performance Rating for two times in Row in iGATE Patni and GE Healthcare
- Successfully Played the role of Project Co-coordinator and Nominated for Computer Society - 2007
- Achieved desired quality standards while adhering to regional compliance and audit norms
- Received Accolades from client and Excellent Performance and Efficient Team Handling
- Accredited with responsibility of Quality assurance and Client
- Setup and Stabilized the offshore processes
- Managed end to end transition and operations as a part of the pilot team
- Analyzing & translating requirements to functional documents (HLD) and creating low-level system
specifications (LLD) using Object Oriented Analysis and Design methodologies
- Gathering user requirements through interactive sessions with clients, conducting feasibility studies,& Impact
analysis
Work Experience: Total 6 Months at Infosys
Software Engineer
Role: Software Engineer
Date: October 2007 to Mar 2008
I joined Infosys as Software Engineer and have been involved in Gathering user requirements, designing Design
documents and actual user Interfaces for the applications. Also I was working with Testing Team to Test the
interfaces and code and for the efficient and quality Delivery. I have been actively involved Different Initiatives for
performance tuning and quality principles for the successful implementation of the project.
Key Focus:
- User-Interface Development
- Design Document Documentation
- Testing Individual Modules and Application
- QC Check of Team Member’s Code
- Requirement Gathering and Analysis
- Unit testing and Peer code review
- Process Training and Quality Trainings
Some Achievements in this role:
- Nominated for Fast Track Batch Training for outstanding performance
- Accredited for quality Deliverables and Stakeholder Satisfaction
- Involved in Development of Document Maintenance and Tracking System
- Actively Involved in Project level and Account Level Initiatives

7. Certifications and Technical Expertise
Certifications and Trainings
Certified ITIL V3 Professional
Data Warehouse and Informatica Certification From Ducat
Informatica & Cognos Basics
Internal Auditor Training
HealthCare Basics and Payer Domain Training – Level 1 , 2 & 3
Banking Domain Internal Certification
Certificate in NSS (National Service Scheme)
Lean Six Sigma
Technical Competencies
Operating
Systems/Platforms
Windows Server 2008 /2000,Linux
Windows XP, Windows Vista and Windows 7
Sybase Power-builder
PowerBuilder 9, 10,10.5,6,11
MS Sql server 20002005, EAServer
SQL server 20052012
Informatica 7.1.3 / 7.1.4 / 8.6.1
Oracle 9i, 8i
Unix, Linux
Technical
Languages
C, Power-script, Sql, PlSql, T-Sql
Database SQL , Oracle 8i,Sybase power-builder
Domain Expertise Banking, Health Care, Energy & Utilities, Insurance
Web Technologies HTML, Scripting Languages ( VB Script , JavaScript) , Java Server
Pages, XML
Testing Unit testing, module testing, functional testing, application testing ,
integrated testing, UAT
Other
ToolsMethodologie
s
HP Quality Center, Mantis, TFS , Visual Studio, Load Runner,
Agile Methodology
References will be provided upon request. Thank you.