1. 7 1 8 M C D O W E L L R D • R I C H M O N D , V A 2 3 2 2 5
8 0 4 - 6 3 1 - 6 9 9 4 • T A N E I S H A . O U T L A W @ G M A I L . C O M
T A N E I S H A Q . O U T L A W
EDUCATION
May 2014 Virginia State University Petersburg, VA
Bachelor of Science in Health, Physical Education, Recreation, and Dance; Minor Health Science, Sport
Management
EXPERIENCE
2014-2015 General Dynamics Information Technology Richmond, VA
Customer Service Representative-General Medicare, Claims
 Receive inbound calls about Medicare of general questions and issues regarding insurance and/or claims.
 Thoroughly research and provide detailed coverage and claims information to specific inquiries.
 Input data to update records, locate claims, or transfer to proper line of business.
 Compare health plans, and facilitated decisions based on needs with company clients.
February -April 2013 Petersburg Health Department Petersburg, VA
Community Health (Intern)
 Participated and held community trainings/workshops for tobacco prevention
 Ensured Alert Tobacco programs were implemented
 Promoted Quitline Fax Referral tobacco prevention program products to healthcare providers and local church
organizations.
 Participated in outreach events educating the community in the area of health
OTHER EXPERIENCE
February -April 2014 Virginia State University Petersburg, VA
Wellness Center (Intern)
 Assessed student athletes for physical goals required for an increase of performance.
 Ensured safety and proper use of equipment in weight and cardio room.
 Coordinated meetings with Wellness Director and Coaches to implement fitness related alternatives.
 Assisted students with daily workouts and demonstrated the use of equipment.
February-April 2014 Chester Family YMCA Chester, VA
Wellness and Aquatics (Intern)
 Managed aquatic exercise programs based on client’s needs and abilities.
 Assisted the wellness, aquatics, and assistant directors with daily task and projects.
 Input member and program information into excel database.
 Daily phone calls to new and/or renewed members for program benefits.
 Assisted members with fitness goals and daily workouts.
 Assisted instructors with set up and break down of classes.
2012-2013 Bath & Body Works Colonial Heights, VA
Cashier, Sales Associate
 Processed merchandise returns and exchanges.
 Promoted company merchandise, exemplified use of products, and provide sampled demos for customers.
 Received payments by cash, card, gift cards, or checks.
COURSE WORK
Kinesiology, Human Anatomy and Physiology, Exercise Physiology, Measurement and Statistics, Sport Marketing.

2. SKILLS
CPR (2015), Lean Six Sigma Yellow Belt (11/11/2014); Customer service oriented; Proficient in Microsoft Office.