1. TAMMY DEHART
3229 Cannon Ave Klamath Falls, Oregon 97603 541-591-1785
tammydehart@fireserve.net
DISTRICT MANAGER
OVER 8 YEARS MULTI-UNIT MANAGEMENT
Budgets / Cost Control / General Management / Multi-Site / P&L / Turnarounds / CRM / Retention
Business Development / Operations / Leadership / Team Building / Recruiting / Training / Coaching
Building and leading successful retail operations, I deliver year-over-year revenue growth for major retailers.
Strengthening financial performance for industry giants like Sears, Wal-Mart, and Office Depot, I directed multi-million
dollar operations, continually increasing store sales and improving processes to ensure a healthy bottom line.
With inspiring leadership and team building skills, I develop others to their highest potential and build loyal, top producing
teams. I provide a highly visible and approachable field presence, creating competitive cultures to drive sales. Passionate
about delivering exceptional customer experiences, I mentor future leaders and translate company strategies into results
 Turning around underperforming retail operations, enhancing national rankings and increasing re venue
 Focusing on business development strategies to considerably boost sales
 Improving customer satisfaction, increasing client base and gaining customer loyalty
 Developing training programs to improve employee retention
 Maximizing safety in the workplace, executing educational programs to cut accident costs
Peers see me as a motivating leader with a high level of integrity. Building dedicated teams, I have a passion for
improving retail sales, cutting costs and enhancing daily operations. I’ve continually sharpened my professional skills by
attending internal leadership and mentoring programs.
SELECTED ACCOMPLISHMENTS
Increased Sales Rankings Nationwide. Sears location faced low sales rankings at number 768 out of 802, and risked
closing. Hired new management, inviting associates from excelling locations to meet weekly and discuss strategies.
Directed training program raising sales ranking to number 502 at year end and 305 in 2013.
Turned Around Failing Retail Operations. Juniper Print & Copy was on the verge of bankruptcy,making less than
$100K annually. Assumed leadership, focusing on innovative business development strategies and cost control
measures. Turned business around, raising revenue to $400K annually.
Implemented Accident Reduction Plan, Saving Thousands. Wal-Mart faced increasing accident reports. Drafted
accident reduction plan, overseeing implementation. Saved $60K annually in accident costs.
Assumed Leadership Over Declining Sales, Significantly Boosting Revenue. Office Depot faced declining printing
department sales. Recruited new associates, providing extensive training. Focused on new business development to
close new larger accounts. Oversaw increase in sales each month, raising department revenue 42% to $50K annually.
Improved Customer Satisfaction & Increased Employee Retention. Wal-Mart location had low customer and
associate satisfaction scores. Developed customer-centric events, gaining customer loyalty. Recognized staff members
for good performance, improving retention. Raised customer and associate satisfaction scores from 7.6 to 8.2.
CAREER SUMMARY
Manager, April to Present. I work on the remodel team. I manage the associates who are helping with the remodel
along with being the go between with construction
Store Manager, Dollar Tree, November to April Managed one of the largest Dollar Tree stores. Increased sales to over
3M a year. We moved to the top 200 of the company out of 5500 stores.
District Manager, Rainier Guest Services, Summer season 2014. Managed all managers, assistant managers,
associates and all aspects of the visitor center on top of Mt. Rainier. (Including food, lodging, guest services and
souvenirs.)
District Manager, Ace Cash Express, 2013 to 2014. Manage large district of check cashing and loan stores. Improved
buyback rate of loans while increasing credit card sales among customers. Filled all positions in my areas that had been

2. vacant for months. Trained two associates to become store managers and promoted. Trained a store manager to
become a district manager. Increase revenue in the district by over $200K in just 6 months.
District Manager, Ray’s Market and Deli , 1986 to 2001. Started with company as a clerk and worked up to district
manager of 5 stores. Helped owners, after purchasing failing stores, turn them around and make them successful.
Trained managers how to make their stores profitable
Store Manager, Sears, 2012 to the August 2013. Manage full line retail store. Increased revenues by $1.2M while
boosting store rankings nationwide. Continually improve employee retention and enhance customer satisfaction.
Increased credit applications, protection agreements and attachment rates. Manage staff of 84 and $7.2M budget.
Co-Manager, Wal-Mart Supercenter, 2008 to 2012. Oversaw daily operations, cost cutting measures, customer
satisfaction and employee development programs within busy retail environment. Increased profits 108% while managing
eight assistant managers, 350+ associates and $80M budget.
Assistant Manager, Office Depot, 2007 to 2008. Conducted business development activities, collaborating with
managers and local businesses to increase clientele for new location. Helped grow revenue from $44K to $130K in
printing department. Provided training and scheduling, supervised inventory. Managed staff of 17 and $1.5M budget.
Principal / Owner, Juniper Print & Copy, 2002 to 2007. Acquired a printing company on the verge of bankruptcy, turning
around operations to raise revenue from $100K to $400K. Directed budgeting, bookkeeping and business development.
Recruited, trained and managed eight employees and $400K budget.
District Manager, Ray’s Market and Deli , 1986 to 2001. Started with company as a clerk and worked up to district
manager of 5 stores. Helped owners, after purchasing failing stores, turn them around and make them successful.
Trained managers how to make their stores profitable.