1. TAMIKO D. CARTER, MA
6345 Village Grove Pl E, #4
Memphis, Tennessee 38115
Phone: (901)661-8014
Email:tamikocarter74@gmail.com
HR SKILLS
Advanced knowledge of Microsoft Office
Suite: Excel, PowerPoint, Word, Outlook
Over 15 years of Customer Service
Management
HR Program/Project Management
Orientation & On-Boarding
HRIS Technologies ACCENT/CITRIX /MMIS/SAVE
immigration program
Staff Recruitment and Retention Training and Development PeopleSoft experienced
PROFESSIONAL EXPERIENCE
Night Auditor, Hampton Inn and Suites Hotel November 2014- Present
Memphis, Tennessee
 Sixteen years of hotel experience in front desk service leadership and sales production. Working with Opera and
Hilton ONQ computer systems for a six-time Trip Advisor award winning hotel.
 Check front office accounting records for audits and accuracy, summarize and compile information for the hotel's
financial records daily and report to Hilton Worldwide Corporate revenue division and management.
 Track room revenue, occupancy percentages and additional operating statistics for future business travelers.
 Post room charges via Postnet & Merchant Connect accounting programs, update accurate guest transactions & sales.
Branch Manager II, State of Tennessee Safety & Homeland Security July2015- August 2016
Memphis, Tennessee
 Served as the Head Manager over Operations carrying out a full spectrum of HR operations, systems and
programs.
 Responsible for 50 examiners and 2 administrative employees who produce over 1500 transactions weekly at the
largest dmv (out of 83 locations) based in the state of Tennessee.
 Breaking record wait times: training examiners to exceed the state mandated 24 minute expectation to a current wait
time of 19 minutes (monthly count) per examiner. Servicing 8,000+ customers (average) monthly.
 Conduct auditing spreadsheets for funds management tracking over $20,000 dollars monthly, PeopleSoft payroll on
employees and run immigration SAVE/VLS verifications on non US citizens.
 Work with Homeland Security on fraudulent cases, report criminal activities and used as backup legal counsel in
criminal court.
Managed Care Specialist III, State of Tennessee Health & Financial Admin June 2005- September 2014
Nashville, Tennessee
 Promotion issued by the State of TN-Human Services division originally in Memphis, TN- to the Bureau of TennCare
Medicaid. Consistently updated Medicaid protocols, organizational management of TN procedures and operations.
 Determined the appropriate per diem rate paid for services rendered and patient liability (accuracy rating 98% out of
100%). Processed information sent to and received from long term contractors and TN individuals to determine the
next step in the appeals process for denials. Denial percentages were 43% out of 250,000 Medicaid recipients
reviewed yearly.
 Responsible for on boarding and orientation for new customers applying for Medicaid, Food Stamps and Families First
coverage. Evaluated customer compliance with state/federal guidelines, creating and closing follow up reports.
 Client and Long term care facility follow ups handling 75+ calls daily (inbound/outbound).
EDUCATIONAL SUMMARY
Master of Arts in Human Resources Management-Webster University, Millington, TN. July 2008
Bachelor of Science in Childcare & Family Education-Jackson State University, Jackson, MS. August 1996