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15/12/2010                           #SMF10
Hello, I’m Sofie


©www.clopin.be
Something Something
     Social Media
Tackling Social Media the right way:
    Strategy, Policy & Scenarios




             15/12/2010         #SMF10
Something Something
             N G
     Social Media
                  R I the right way:
           B  O
Tackling Social Media
    Strategy, Policy & Scenarios




             15/12/2010         #SMF10
How to be successful at social media
Social media?




                #SMF10
Social media are the
online tools and platforms
people use to share their
opinions, insights and
experiences with each
other.

    Source: www.jungleminds.nl   #SMF10
From one-way
       Website




User             User



                        #SMF10
To two-way
       Website




User             User



                        #SMF10
© www.lamazone.be
To a roundabout
       Website




User             User



                        #SMF10
Why

so

successful?
Why so successful?
 Easy to use
 Snowball effect
 Make your own Farmville
 Need for speed
 We are social
 Like-minded
 Sharing is caring

                           #SMF10
How to be successful
  at social media



                   #SMF10
What do you need
 Social Media Strategy
 Social Media Policy
 Social Media Scenarios




                          #SMF10
What do you need
 Social Media Strategy
 Social Media Policy
 Social Media Scenarios




                          #SMF10
Social media strategy
 Who, What, Why, Where & How
 Set goals
   Sales?
   Brand awareness?
   Traffic on your website?
   Influential ambassadors?
   Market research?

                               #SMF10
What do you need
 Social Media Strategy
 Social Media Policy
 Social Media Scenarios




                          #SMF10
Social Media Policy
  What?
  Why?
  Who?




                      #SMF10
Guidelines
                                   Ethical code



        Personal? Corporate?




© eye2eye
                     What can and cannot be said?
Social Media Policy
  What?
  Why?
  Who?




                      #SMF10
People talk behind your back


            Positive
            Negative
            Not (enough)




                       © www.lamazone.be
Why?
 Uniformity
 Responsabilities
 Ambassadors
 Communication policy




                        #SMF10
Social Media Policy
  What?
  Why?
  Who?




                      #SMF10
PR           Communication

                    Marketing
                                 Customer Care

        Internal communication
                                             HR

                    IT


© www.lamazone.be
You decide
(but please... not IT)



                    #SMF10
Mandate



                    Everyone is involved


                                    Responsabilities

© www.lamazone.be
What do you need
 Social Media Strategy
 Social Media Policy
 Social Media Scenarios




                          #SMF10
Social Media Scenario

                        Detect

                      Evaluate

                         React




© milos milosevic
Detect




                        Tools

                        Patterns
© Pasukaru76
Evaluate




                              Tone

                              Type

                              By whom
© clevercupcakes
React



                         Or not

                         Where

                         How

                         When
© james jordan
#SMF10
#SMF10
#SMF10
#SMF10
#SMF10
#SMF10
#SMF10
#SMF10
Conclusion




             #SMF10
In conclusion
 Be prepared
 Clear goals
 Invest: time, people, means
 Be willing to learn
 Rinse and repeat




                               #SMF10
Questions?
W:  www.talkingheads.be
                           E: info@talkingheads.be

                             T: @talking_heads




                     Bart De Waele           Bart Debunne
E:   bartdewaele@talkingheads.be        E: bartdebunne@talkingheads.be
               T: +32 495 51 36 36      T: +32 486 76 70 26



                     Sofie Verhalle          Joke De Nul
E:   sofieverhalle@talkingheads.be      E: jokedenul@talkingheads.be
                 T: +32 478 20 84 11    T: +32 486 41 84 30

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#SMF10 - Social Media Forum 15/12/2010