This document provides tips for evaluating social media efforts. It uses the example of SD worx, a company that aims to be an approachable HRM expert on social media. The tips are:
1) Evaluate efficiently by defining goals, KPIs, targets and benchmarks.
2) Use the right tools like social media monitoring tools to collect both quantitative and qualitative data.
3) Use data to improve by learning from past performance, setting solutions based on learnings, and continually measuring improvements. The document advocates an iterative process of measuring, learning, and improving social media strategies.
16. QUANTITATIVE QUALITATIVE
Initial targets for 2013
Facebook fans: 700
Twitter followers French: 500
Twitter followers Dutch: 1600
LinkedIn followers: 5000
Communicate on the level of
target groups and find ways to
interact with them
Provide a valuable service on
social media
Show the value/quality of SD
Worx products/services
Put employees in the picture
1.
2.
3.
4.
1.
2. Next steps: engagement/actions
29. WHY YOU NO LIKE?!
ORGANIC TRAFFIC HAS PEAKED IN Q1, BUT DECLINED
SINCE
1.
2.APPRECIATION HAS BEEN LOW COMPARED TO THE
IDEAL CONTENT DIVISION
LEARNINGS
30. AWARENESS1.
2.APPRECIATION
- more crossmedia communication
- set-up of specific FB advertising to boost growth
- bring more relevant, visual, interactive content
- highlight corporate social responsibility
- show more of the companies’ culture and values
SOLUTIONS