Will a robot be my boss?

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16:15-16:35 Will a robot be my boss? Neil Millett - Research Marketing Manager, reed.co.uk reed.co.uk surveyed over 2,000 UK workers to understand the impact an increase of AI and robotics has made in the world of work. We’ll reveal the industries job seekers feel are most at risk, the key skills that give the human touch an edge over robotics, and how jobseekers really feel about the future of work.

Personalbeschaffung & Personalwesen

@reedcouk
WILL A ROBOT
BE MY BOSS?
#reedrectech
The future of work in a world of AI & robotics

HUMANS V ROBOTS
A consumer view of today’s
automated services

HUMANS WIN…JUST
57%
Prefer people-manned
checkouts over self service

BUT WHY?
More personable (57%)
Humans are (supposedly):
Offer greater peace of mind (41%)
More reliable (41%)

YOUNG IN TECH-SHUN-SHOCK
18-24’s prefer people
manned checkouts
72%
Whereas 25-34’s prefer
automated checkouts
60%

A.I. INTERACTION
Of adults have used chatbots
64%
Have used online chat function,
unsure if real or chatbot
31%

THE ROBOTS ARE COMING…
Which jobs do UK workers
believe are most at risk?

EXTRA COMPETITION
61%
Agree computers, automation or robots will
take the jobs of humans

JOBS AT RISK
Factory workers
Top 5 by job title
Receptionists
Telemarketers
Customer service
Librarians

THE HUMAN TOUCH
Doctors
Top 5 by job titles least at risk
Vets
Chefs
Scientists
Social workers

ME, PERSONALLY…
How at risk did each of our
survey respondents feel?

EXTRA COMPETITION
1/2
Feel they could be replaced
within the next 10 years

SENIOR MANAGEMENT BEWARE…
Those at a higher level of business
fear being replaced most
37%
Of C-suite employees
feel “very concerned”

SPECIALIST SKILLS
1/3
Believe they are not at risk with specialised skills
important to decision making

A HARMONIOUS RELATIONSHIP
Processes quicker to complete
People & tech working together to get the job done
Menial tasks easier to manage
Fewer errors made
More time for complex tasks
Better thought out decisions

THE HUMAN/ROBOT BALANCE
20-40%
of the workforce in 10 year’s time
The majority believe robots/automation/AI
will account for

NOT ALL DOOM AND GLOOM
30%
change within their industry
Believe advancement in technology will be biggest driver of

NOT ALL DOOM AND GLOOM
40%
will be biggest driver of change within their industry
Of Recruitment Professionals believe technology

RECRUITMENT & ROBOTICS
How AI can improve the
candidate experience

A ROBOT REVOLUTION
IN CONCLUSION
We accept our robot friends
Making our working life easier
Concerns over impact on society
A workforce prepared to adapt
We’ll always need the human touch

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Will a robot be my boss?

1. @reedcouk WILL A ROBOT BE MY BOSS? #reedrectech The future of work in a world of AI & robotics

2. @reedcouk #reedrectech 1960s

3. @reedcouk #reedrectech 1990s

4. @reedcouk #reedrectech Today

5. OUR RESEARCH n=2,000 - August 2017

6. HUMANS V ROBOTS A consumer view of today’s automated services

7. HUMANS WIN…JUST 57% Prefer people-manned checkouts over self service

8. BUT WHY? More personable (57%) Humans are (supposedly): Offer greater peace of mind (41%) More reliable (41%)

9. IN THE NEWS

10. YOUNG IN TECH-SHUN-SHOCK 18-24’s prefer people manned checkouts 72% Whereas 25-34’s prefer automated checkouts 60%

11. A.I. INTERACTION Of adults have used chatbots 64% Have used online chat function, unsure if real or chatbot 31%

12. ASK SKY BET’S JEFF

13. MEET REEDBOT facebook.com/reedcoukBot

14. IN THE NEWS

15. THE ROBOTS ARE COMING… Which jobs do UK workers believe are most at risk?

16. EXTRA COMPETITION 61% Agree computers, automation or robots will take the jobs of humans

17. JOBS AT RISK Factory workers Top 5 by job title Receptionists Telemarketers Customer service Librarians

18.

19. THE HUMAN TOUCH Doctors Top 5 by job titles least at risk Vets Chefs Scientists Social workers

20. ME, PERSONALLY… How at risk did each of our survey respondents feel?

21. EXTRA COMPETITION 1/2 Feel they could be replaced within the next 10 years

22. SENIOR MANAGEMENT BEWARE… Those at a higher level of business fear being replaced most 37% Of C-suite employees feel “very concerned”

23. SPECIALIST SKILLS 1/3 Believe they are not at risk with specialised skills important to decision making

24. A HARMONIOUS RELATIONSHIP Processes quicker to complete People & tech working together to get the job done Menial tasks easier to manage Fewer errors made More time for complex tasks Better thought out decisions

25. IN THE FUTURE WHEN ALL’S WELL

26. THE HUMAN/ROBOT BALANCE 20-40% of the workforce in 10 year’s time The majority believe robots/automation/AI will account for

27.

28. NOT ALL DOOM AND GLOOM 30% change within their industry Believe advancement in technology will be biggest driver of

29. NOT ALL DOOM AND GLOOM 40% will be biggest driver of change within their industry Of Recruitment Professionals believe technology

30. RECRUITMENT & ROBOTICS How AI can improve the candidate experience

31.

32. A ROBOT REVOLUTION IN CONCLUSION We accept our robot friends Making our working life easier Concerns over impact on society A workforce prepared to adapt We’ll always need the human touch

33. @reedcouk THANKS #reedrectech

Will a robot be my boss?

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