Mind the Gap – Doing Digital Transformation Right Douglas Shirlaw, Chief Digital Officer, Convention of Scottish Local Authorities (COSLA)

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Mind The Gap:
Doing Digital
Transformation Right
Douglas Shirlaw, Chief Digital Officer, COSLA

World’s largest taxi company
World’s largest accommodation provider
World’s most popular media owner
World’s largest movie operator
Largest software vendors

Summary
• Digital transformation is about making
businesses more human.
• It’s a continual journey that improves
customer experience and relationships.
• Introduces new models for business as well
as coping strategies.

douglas@cosla.gov.uk
@myjobscotland
@dshirlaw
Thanks

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Mind the Gap – Doing Digital Transformation Right Douglas Shirlaw, Chief Digital Officer, Convention of Scottish Local Authorities (COSLA)

1. Mind The Gap: Doing Digital Transformation Right Douglas Shirlaw, Chief Digital Officer, COSLA

3. World’s largest taxi company World’s largest accommodation provider World’s most popular media owner World’s largest movie operator Largest software vendors

8. http://mjs.jobs/altimeter_digital

9. Vision / Leadership

10. Customer Experience

11. Transformation Team

12.

13.

14. Consumer Feedback

15. Summary • Digital transformation is about making businesses more human. • It’s a continual journey that improves customer experience and relationships. • Introduces new models for business as well as coping strategies.

16. douglas@cosla.gov.uk @myjobscotland @dshirlaw Thanks

Hinweis der Redaktion

BUDGET AND RESOURCES ARE NOT OFFICIALLY ALLOCATED TO DIGITAL TRANSFORMATION, REQUIRING CHANGE AGENTS TO MAKE THE CASE FOR SUPPORT.
As you can see with the 3rd iteration of the software – this is definitely a journey. However that journey can be stutter at the very beginning as this cartoon shows.
Couple of these slides Altimeter - 63 Page Report Vision and Leadership – Business Case / Vision / Someone rising to the challenge Digital Transformation Team Digital Customer Experience – Owned by everyone / Not good enough to think of it is a by-product needs to be baked in from the start and iterated
Collaborations = Transformations As FFS recently said.
Co-authoring now available in Office 365
Google Feedback Form - retrospect maybe not a good idea to put this front and foremost as a banner ad link! 1,000 responses in two weeks….not all feedback!!