1. TAI TRUONG
Cell phone: (773) 474 - 8802 1918 W. Hood Apt GB
E-mail: taihtruong87@gmail.com Chicago, IL 60660
OBJECTIVE
To obtain a challenging and informative position to further enhance my career development by working my way up to
network administration and security management.
EDUCATION
DePaul University, Chicago, IL August 2007 - March 2010
Bachelors of Science in Network Security
PROFICIENT AND SKILLS _______________________________________ _____
 Manage and Support: VM-Ware ESXi & Windows servers 2003-2012R2 (roles and services), O365
with ADFS, Network Operation Center management duties, Onsite management duties.
 Application: AVG management Platforms Monitoring services, MS Office 365, Microsoft Office Suites,
vcenter/vsphere, Symantec Endpoint Protection, AVG Cloudcare, Axcient, Acronis, Backup Exec 2012 , SQL
Database management, Salesforce.
 Network & Client Operation Systems: ESXi, Windows Servers (SBS), 2000 - 2012 Family, Cisco IOS,
Untangle Web filtering, Sonic Wall Firewall, Cisco ASA, PIX, NAS (Netgear, Iomega, Synology), Backup
Exec, CCNA & CCNP lab experienced. Windows 95, XP, Vista, Windows 7, Windows 8, Mac, Ubuntu.
 Languages Spoken & Written Fluently: English and Vietnamese
WORK EXPERIENCE
3POINTS, LLC February 2012 - Present
Network Operation Center, IT network Engineer Oak Brook, IL
 Onsite Operation
- Meet with client for the day’s objectives
- Checkup with Backups: Axcient, Acronis, Intronis, Backup Exec, Barracuda
- Servers and network routine maintenance and health checkup (WSUS, Antivirus monitoring, Active
Directory, DNS, DHCP, system logs, hardware checkup)
-Network equipment checkup: UPS, Firewall firmware, switches firmware, NAS status…
 Hardware Configuration :
- ESXi (Upgrade and Install): ESXi 4.0-6.0, Vcenter, VMA, OSMA setup.
- Windows Server (SBS) 2003, 2008 R2, 2011, 2012 R2
a. Installation of a new server
b. Setup & Maintain: AD DS, DNS, DFS, WSUS, IIS, RADIUS, WINS, TS, FTP
c. iDrac, iLO Setup, TeamNICs
- Firewalls: Sonic Wall (NSA, TZ,SR), Cisco ASA 5505 series & PIX, Cisco routers and switches
a. VPN configuration: Point to point/clientserver, RAIDIUS, IPSEC and Split Tunneling
- Network equipment: Managed switches/ WAP/Routers, patch panel setup.
- Backup Storage: Axient appliance, Barracuda appliance, Netgear Ready NAS, iOmega, Online
storage
- Cisco: maintain M5 devices, Cisco POE IP Phones, firewall, routers and switches
- Web filtering: SonicWall web filtering/app control,Setup and configure Untangle box upon
requested categories
- Network Printers/plotters, scanners, projector setup
- Battery setup
a. Network management setup

2. b. Test and replace batteries
 Software Setup and Management :
- Remote Tools: Bomgar online remote support, Level Platforms, RDP, VPN, NTR
Global, Teamviewer.
- Microsoft Exchange O365, on premise Exchange 2003-2012
a. O365: Skykick email migration projects assistance
b. Create: mailboxes, exchange users, alias, forwarders, and security setup
c. Install and assign certificates, mailboxes diagnosis, Circular logging
d. AppRiver Hosted Exchange
c. Hosted Spam solutions: Postini, MXLogic
- Salesforce: Create, close & schedule tickets, clients account management
- Anti-Virus: AVG cloudcare, SEP, Trend Micro, McAfee: diagnose and quarantine viruses, Tools:
FixTDSS, ComboFix, TempFile cleaner, Unhide, Malwarebytes, PStools, regedit, msconfig
- Backup: Create, schedule & recover backups, diagnose log files, shadow copies
- Backup Exec: Run scripts, setup and test backup jobs to tape, clean & diagnose tapes
- Intronis online backup: Create, schedule & recover backups
- Outlook 2003-2016: User account setup, PST repair, archive emails, .NK2 edit
 Network Auditing
- NEWT Pro Scan, Netscan, mxtoolbox
- Network Auditing worksheet: Domain, Firewall,Web filtering appliances, Data
switch, router, Data Circuit, Websites, Email, Backup Softwares, Anti-Virus softwares...
BEST COMPUTER MANAGEMENT SYSTEMS February 2011 - February 2012
Best RX Pharmacy Application Support Bloomingdale, IL
 Technical Support (Via Phone, Symantec PCanywhere, & Teamviewer Remote controllers), LAN
support (Network files sharing, printers sharing, 56K Fax modems setup, troubleshoot routers’
connectivity and Firewalls settings)
 Database Client & Server (Install and configure BestRx, BesPOS softwares, Pervasive Database
management)
CHRISTOPHER HOUSE December 2009 – August 2010
Network Administration Intern/ Help Desk/ Desktop Support Chicago, IL
SWEDISH COVENANT HOSPITAL PHARMACY June 2006 – Feb 2011
Pharmacy Technician Chicago, IL
ACTIVITY AND INTEREST
Vietnamese Eucharistic Youth Group Leader – St. Henry Parish, Chicago, IL July 2004 – Present
 Teach & organize activities (Responsible for Planning and Executing Activities)
 Associate with many other Vietnamese Eucharistic Youth Groups in the Midwest (Nationwide Connections)