Position Paper on Value of Technical Publications in the Payroll Processing Applications

1. Position Paper on
Value of Technical Publications in the
Payroll Processing Applications

3. Introduction
This paper presents the value and need for TWB - Leading Technical Documentation
qualitative Technical Publications in payroll
processing applications; to reduce costs and Outsourcing Company
generate accurate payroll.
TWB is a leading technical documentation company
Technical publications created for multinational with an excellent record of providing unmatched
companies that develop payroll processing technical documentation to many major multinational
applications include a wide variety of material such companies.
as user guides, process guides, online help,
training manuals, payroll system manuals,
TWB is the ideal choice for leading companies
flowcharts, and presentations.
developing payroll processing applications. TWB
helps customers with all their technical and marketing
The processes and procedures involved in documentation needs such as user guides, training
performing internal payroll processes, cross- manuals, process manuals, flowcharts, and
department processes for HR, Accounting/Finance presentations.
and IT, payroll auditing and validation points need
to be documented.
TWB works closely with client teams located globally,
and assists them in meeting their worldwide product
Global markets are showing positive trends and the announcements and launch deadlines. We work
overall worldwide payroll outsourcing industry round-the-clock with client teams and help them with
revenue is reaching billion dollar figures. In the past quick responses that facilitate timely distribution of
five years, this industry has recorded a Compound documents around the globe.
Annual Growth Rate (CAGR) of 15 per cent. The
growth in the industry has also invited a greater
competition among the industry-leading large
enterprises. “Knowledge is people, money, learning, flexibility
and competitive advantage. Knowledge is more
relevant to sustained business than capital or
Every payroll process must be documented for labor. And yet knowledge remains the most
100% accuracy and effectively produce a neglected asset of a business. TWB helps you
deliverable. These documents are used by unlock and share your technical knowledge with
employees and managers, and hence, must be the world.”
presented in a professional and easily
comprehensible format.
“TWB believes that the technology cannot exist
without being communicated effectively.”
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4. Payroll Processing – Technical Publications
The success of the company competing in the Payroll Challenges and Solutions
Processing outsourcing market depends on the
accuracy of the payroll and real-time reporting. To
achieve these, payroll companies need standard and
accurate payroll process documents. An accurate Some of the greatest documentation challenges
process guide helps your staff to generate payroll that most companies face today include:
with 100% accuracy.
 Timely availability or quality documents during
The Payroll Outsourcing industry has recorded payroll processing
CAGR of 15% for the last five years, with almost 70%  Cost cutting in a multi-vendor business
of the Fortune 500 companies outsourcing their environment
payroll. The payroll processing shares 43.9% share  Managing large volumes of documentation for
of the total functions outsourced. processing payroll database
 Maintaining payroll processing without loss of
productivity or accuracy
95% of firms outsource because they believe it
will save them money*
For Payroll Processing, employees require reliable
and accurate process documents. The different
payroll processes require different documentation
based on the user role. Most of the companies
prefer single sourcing as a solution, by creating
content in one format and converting it as and
when required.
It is sometimes difficult to understand payroll
processes. As a result, most of the documentation
requirements are outsourced to companies
providing quality and on-demand technical
publication solutions.
With proper payroll process documentation, you can
manage processes quantitatively, measure things 
such as error rates and process time, and reduce the Benefits
time it takes to get new employees up-to-speed.
The companies competing in the aggressively For a leading payroll outsourcing firm, association
growing Payroll outsourcing industry require a team with TWB has benefited them immensely in saving
of highly committed technical authors with highly costs and producing professional documentation
competent skills to enable them communicate along with services such as:
complicated payroll processes with simple, clear, and
concise publications.  Transferring complex technical data into easily
understandable language
In a competitive market companies want to  Protecting technical and commercial data of
standardize processes, strengthen compliance and payroll processes
deliver cross-training more effectively.  Managing knowledge management and content
management solutions, single sourcing, and
data migration.
 Increasing quality and reducing errors by
implementing consistent payroll processes.
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5. Value of Technical Publications
Technical Communication for Communication for Different Levels of
Transferring Product Knowledge Technical and Product Knowledge
The purpose of technical communication is to transfer In technical publications, audience is the focal
product knowledge to end users in a comprehensible point. Hence, the style, language, and content must
manner. The strategies of communication and levels vary depending on the type of audience being
of information vary depending on the type of product addressed. It is because every user has a specific
and audience. role in the implementation and usage of the
technology. Therefore, it is important that
documents be created keeping in mind the role of
Providing end users with information about a
the person who will use the document.
product’s operation and maintenance is critical to the
market performance of the product. Hence, the need
for quality documentation is imperative. For example, when you document a software
application designed for highly technical users, it is
sufficient to provide the users with quick reference
In today’s business scenario, technical publications
information to use the application.
are often developed as an afterthought. This usually
results in inaccurate and incomprehensible
documentation, which, in turn, renders the users For users who start without technical or product
incapable of using the products. knowledge, it is important to provide detailed
product information along with instructions on how
to use the product.
Accurate, readily understandable, and quality
documents determine how a product sells in the
market and result in increased customer satisfaction. Attractive Publications as Useful
Marketing Tools
Faulty Assumptions that Result in
Problems in Documentation Besides transferring knowledge, technical
publications are also used for marketing a product.
Before a product is released in the market,
The faulty assumptions listed below result in information about the product needs to be
incomprehensible document: effectively communicated to the customers.
 Developers know their products better than Well-designed, accurately presented, and attractive
anyone else – due to time constraints and limited marketing collaterals increase the market prospects
resources, many companies assign their of a product and reduce support costs.
documentation tasks to the programmers. This
more often results in the creation of technology-
centered information, while end users require
task-oriented information.
 Documentation of complex applications requires a
longer learning curve for the writer - learning the
product will not be a major obstacle for writers
with the right technical background.
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6. Conclusion
 Reduce Costs in a Highly Competitive Business: Growth of MNC’s in the highly competitive world
depends on the accuracy of their payroll processes by providing accurate payroll to their employees. Different
user roles need technical publications that can be used in different scenarios.
 Value of Technical Publications: Technical Publications are very essential for transferring product
knowledge to end users. Provisioning of proper material to use the technology and products enables the user
to accept and efficiently use the product. Faulty assumptions about documentation lead to inaccurate and
hard-to-understand material. This also decreases the chances of marketing the products in the global market.
 Role of Documentation Outsourcing: The MNC’s being highly-price competitive look at outsourcing the
documentation needs to well-establish Technical Publications Solutions providers. This helps the company
cut costs and at the same time deliver their products with quality documents.
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7. TWB Services
TWB is India’s leader in technical communication outsourcing and education. TWB offers a complete suite of services that
TWB is India’s leader into effectively publish their technical knowledge with their people andcomplete suite of services that range
allows our customers technical communication outsourcing and education. TWB offers a processes. TWB’s customers allow
our customers500effectively publish their technical knowledge Samsung,people SAP, Siemens, AOL, Intel; Indian technology
from Global to – including Cisco, Accenture, McAfee, LG, with their Citrix, and processes. TWB’s customers range from
Global 500 including Infosys, Wipro; Global defense majors - PrattCitrix, SAP, Siemens, AOL, Intel; Indian technology majors –
majors – – including Cisco, Accenture, McAfee, LG, Samsung, & Whitney, Honeywell, DRDO, HAL; and exciting technology
including Infosys, Wipro; Global defensecommunication& Whitney, Honeywell, DRDO, HAL; and exciting technology startups.
startups. TWB's expertise in technical majors - Pratt ranges from IT Products and Outsourcing, ITES, Banking, Financial,
TWB's expertise in technical Building to Hi-tech Manufacturing, and Discrete and Process Manufacturing.
Aerospace, Defense, Ship communication ranges from IT Products and Outsourcing, ITES, Banking, Financial, Aerospace,
Defense, Ship Building to Hi-tech Manufacturing, and Discrete and Process Manufacturing.
TWB’s services include:
TWB’s services include:
Technical Marketing Technical Product Documentation Quality
Solutions Documentation Management
 Datasheets
 Administrator’s Guide
 Datasheets  Copy Editing and Proof Reading
 API Document
 Cheat sheets  Managing Writing
 Configuration Guide
 Solution Briefs/Solution Brochures  Editing Services
 Functional Specifications Document
 Presentations –  Layout and Design
Products/Corporate Profile  Installation Manual
 Creating SLAs
 Brochures and marketing collateral  Interface Document
 Web content  Interactive Electronic Technical Business Documentation
Manual (IETM)
 Audio and video scripts
 Maintenance Manual  Business Proposals
 Press releases
 Online Help  Legal Disclaimers
 Direct mail
 Operation Manual  Policy Manuals
 Newsletter design copy
 Product Demo  Style Guide Design
 Sales catalogues
 Product Specifications Document  Template Design
 Sales sheets
 Product Overview Document
 Quick Reference Guide
Business Communication Content Management
 Release Notes
 Short Reports  Requirement Analysis Document
 Single Sourcing
 Proposals  SDK Document
 File Version Control
 Case Studies  Troubleshooting Manual
 Document Naming Conventions
 Lab Reports  User Manual
 Consistent Document Formatting
 Memos  Open Source Documentation
 Data Transformation
 Progress/Interim Reports  Programmers Guides
 Writing for Electronic Media  Functional Specifications Document
 Use Cases Web site Development
Illustrations  Online Help /Context Sensitive Help
 Web 2.0 development
 Troubleshooting Guides
 Graphic Designing  Web content

 Info graphics  Web applications
Qualitative Analytics for
 2D & 3D animation
Decision Support Translation and Localization
 Line drawings and illustrations
Services
 Economic Business Research
Process Documentation
 Industry Analysis  Software Translation Services
 Workflows  Market Opportunity Analysis  Document Translation Services
 Standard Operating Procedures  Competitive Business Analysis  Localization (L10N) Testing
 ISO Documentation  Company & Prospect Profiling  Internationalization (I18N) Testing
 CMM Documentation  Reporting Solutions
 Assessment of Unmet Market Needs Records Management
Deployment and Support  Status and Potential of Technologies
 Document Management Solutions
 Benchmarking of Strategies Vs
 Record Management Storage and
 Installation and Configuration Competition
Retrieval
Guides  Forecasting
 Operations Manual  Sales Force Effectiveness
 Market Assessments
 Competitive Intelligence
 Opinion Leadership
 Emerging Markets - evaluation and
research
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8. TWB Software Tools Expertise
Our technical proficiency inin software and authoring tools includes:
Our technical proficiency software and authoring tools includes:
Unstructured Content XML Structured Editors Multimedia/Authoring
Development
 Epic  Adobe Flash®
 Microsoft Word®  FrameMaker+SGML  Adobe Dreamweaver®
 Adobe FrameMaker®  X-Metal®  Microsoft FrontPage®
 Adobe InDesign®  Adobe Captivate®
 QuarkXPress® Macromedia Captivate
 Adobe PageMaker® Graphics/Animations
 Multimedia/Authoring/
Illustrations  Adobe Flash® Supporting tools
 Adobe Photoshop®
 Adobe Flash CS4 Professional  Adobe Fireworks®  Adobe Flash®
 Adobe Illustrator CS3  Adobe Flex®
 CorelDRAW Online Help  Adobe AIR®
 Microsoft-Expression Graphic  Adobe Dreamweaver®
Designer  Adobe Acrobat®
 Xara Xtreme (Windows & Linux)  JavaHelp
 Microsoft Silverlight®
 CuteDraw  Adobe RoboHelp 7.0
 Adobe Authorware®
 Publisher3D(for animation)  HelpScribble
 Adobe Director®
 Sketsa SVG Editor (for vector  WebWorks Publisher
 Adobe Captivate®
graphics)  PowerCHM
 Trivantis Lectora®
 Techsmith Camtasia  Doc-To-Help
 ASP.NET
 Arbortext IsoDraw (technical  WinCHM
 JSP
illustrations for 2D and 3D)  HelpSmith 2.1.1(Windows)
 JAVA
 Fast-Help
Graphics/Animation  MadCap Flare Standards
 Help-Server
 NVU Help
 Adobe Flash®  SCORM 1.2 / 2004
 Adobe Photoshop® XML  AICC
 Adobe Illustrator®  W3C
 Adobe Fireworks®  Section 508
 XMetal®  QTI XML
 Microsoft Silverlight®
 Microsoft Word 2003®,
 Microsoft Word 2007®
Databases Development and Publishing
tools
CMS/ LMS
 Microsoft Access  XSLT/XSL
 Microsoft SQL Server  EDD
 Sharepoint®
 Moodle
Flowcharting  Joomla,
 WordPress
 Microsoft Visio  Media Wiki
 iGrafx  CMS Builder
 EDraw  Author-it (formerly AuthorIT)
 RFFlow  Alfresco
 Flowbreeze
 Smart Draw
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9. Business
 Datasheets
Communic
 Administrat
ation Guide
or’s
 API
Industries Served
Document
 Configurati
on Guide
 Functional
Specificatio
TWB services a wide range of technology and knowledge-driven industries, helping them meet their markets better. These
ns
include:
Document services a wide range of technology and knowledge driven industries, helping them meet their markets better, these include:
TWB
 Installation
Manual  Banking, Insurance and Financial Services  ITES/ KPO/ BPO
 Interface  Consulting and Business Services  Pharmaceuticals and Biotechnology
Document  Defense, Aerospace and Hi-Tech Manufacturing  Process Manufacturing and Allied Industries
 Interactive Education and Learning  Steel, Ship Building, Construction and Aviation
Electronic IT, ITES  Telecom and Digital Communications
Technical
Manual
(IETM)
TWB has been the preferred technical documentation outsourcing company for:
TWB
 Maintenanc has been the preferred technical documentation outsourcing company for:
e Manual
 Online Help
 Operation
Manual
 Product
Demo
 Product
Specificatio
ns
Document
 Product
Overview
Document
 Quick
Reference
Guide
 Release
Notes
 Requireme
nt Analysis
Document
 SDK
Document
 Troublesho
oting
Manual
 User
Manual
 Open
Source
Documenta
tion
 Programme
rs Guides
 Functional The TWB Building US Office:
Specificatio No: 4062, 19th Main Road, TWB
ns
Document
HAL 2nd Stage, 11701 Norwegian Wood Drive
 Use Cases
Bangalore – 560008 Austin, TX 78758
 Online Help
India.
/Context Landmark: Behind Carlton Towers
Sensitive
Help
 Troublesho Telephone: Telephone:
oting +91.80.40741400 / +1.512.586.8357
Guides
+91.80.41256367
Corporate Enquiries:
corp@twb.in
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