TOPdesk: Starting our next chapter - Sumit De - SEE 2018

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Every idea or product needs to have a why, how and what. The same is true of TOPdesk. In this talk by Sumit De, he will: Recap the vision (why) as presented earlier by Wolter Smit; Explain how that vision has grown over the years and led to changes TOPdesk has made as an organisation; And finally: what vision and organisation have materialised into, through TOPdesk as a product.

Software

Tech in services
#SEE18
TOPdesk:
Starting Our Next Chapter
Sumit De
TOPdesk

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Old Method Continuous Deployment
Hours
Average Time to Release New Features

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Old Method Continuous Deployment
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Average Time to Release New Features
9 Months
2 Weeks

#SEE18
How will this help you?
• More focus on customers by combining disciplines
• Delivering knowledge and expertise relevant to you
• Radical transparency to give insight and receive feedback
• Functionality to support new ways of working

#SEE18
Future functionality
• Smart Cat
• TOPchat and chat bots
• Service Intergation Platform

#SEE18
How will this help you?
• Focus on customer experience
• Use metrics and data to validate not drive
• Don’t let metrics get in the way of delivering value
• Use communication to enhance customer experience

#SEE18
Empower the
ecosystem
Strategic Partners

Tech in services
#SEE18
Renske van der Heide
Initiator TOPdesk Worcade
Improve the Collaboration between
Customers and Suppliers
Esther De Winter
Product Manager TOPdesk
RONDA – 16:45

#SEE18
How will this help you?
• Collaborate with vendors to become partners
• Provide out-of-the-box integrations via Marketplace
• Allow easy linking to third party platforms
• Share knowledge and information to empower ecosystem

Tech in services
#SEE18
Arvind Ganga
TOPdesk Development
Smarter Service Management
With Artificial Intelligence
RONDA – 16:15

Tech in services
#SEE18
TOPdesk:
Starting Our Next Chapter
Sumit De
TOPdesk
info@topdesk.com
topdesk.com
topdesk

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