Gør hverdagen nemmere med én fælles platform for alle serviceafdelinger - det gør kommunikationen langt mere ligetil og håndteringen af dine services nemmere. Du skal indse at samarbejde på tværs af afdelingerne, bliver nemmere med samme værktøj. IT, FM og HR skal udarbejde en fælles proces med opgaver samt en procesmodel for en ny medarbejder.
5. TOPdesk on Tour#topdeskontour#topdeskontour
Ny kollega
Hvor skal jeg gå hen?
Hvem skal jeg kontakte?
Hvad skal jeg lave?
Hvorfra får jeg mit
udstyr?
Hvor er mit kontor?
Hvornår får jeg et
skrivebord?
Hvor kan jeg spise?
6. TOPdesk on Tour#topdeskontour#topdeskontour
Mr. Boss
Jeg drikker en kop kaffe
Selvfølgelig husker jeg?!
Jeg fortæller dig med det
samme hvad du skal lave.
Har du været forbi HR?
Hvilken stilling var det helt præcist
du fik?
Nåh ja, det husker jeg godt!!
Jeg har travlt!!
8. TOPdesk on Tour#topdeskontour#topdeskontour
Spilleregler
• Teams af 4-5
• Aktivitetskort: uddeles
• Dialog
• Definer varighed på de enkelte aktiviteter
• Opsæt aktiviteterne, så den samlede proces løses så hurtigt og effektivt som muligt?
• Hvilke(n) aktiviteter kan løses samtidigt (parallelt)?
• Hvilke(n) aktiviteter er afhængige af andre aktiviteter?
• Hvis der mangler vigtige aktiviteter, kan de skrives på de tomme kort
• Tape (til at tape aktiviteterne fast på Flip Chart Pad):
IT – Blå tape
HR – Orange tape
FM – Gul tape
17. TOPdesk on Tour#topdeskontour
Muligheder – afvisning, hvad så?
• Flere godkendelser i løbet af processen
• Obligatoriske og ‘valgfri’ godkendelser.
• Skal processen fortsætte eller stoppe?
19. TOPdesk on Tour#topdeskontour
Muligheder – to-delt oprettelse
• Adskilt opretter og beslutning om rettigheder og
udstyr
• HR starter processen
• Leder tilføjer info
• Samling af info
• Processen fortsætter
20. TOPdesk on Tour#topdeskontour
Muligheder – system integration (fx AD)
• Change oprettet
• Info sendes til PowerShell
• PowerShell opretter person
• Svar tilbage fra PowerShell
• Processen fortsætter
22. TOPdesk on Tour#topdeskontour
Vil I gerne optimere jeres processer?
• Workshop på 1-2 dage
• Udbytter:
• Drøftelse og kortlægning af modenhed, ambition og mål
• Kortlæg AS is og To be
• Organisering og roller
• Opgavefordeling
• Forandringsfacilitering
• Best practice
23. TOPdesk on Tour#topdeskontour
Andre workshops
Servicekatalog Videnshåndtering
• Modenhed, ambition og mål
• KCS
• Integrér videnshåndtering i sagshåndteringen
• Skabelon for vidensposter
• Coaching og evalueringer
• Modenhed, formål og ambitionKortlægning og
beskrivelse af produkter og services
• Klar og ensrettet kommunikation på tværs af
afdelinger
• Opbyg et servicekatalog
The following situation might be familiar to everyone: A new colleague is about to arrive to the office, everybody is excited to meet him/her. But when he/she arrives, the first problem occurs at the reception as the doorman doesn’t know what he/she came for, or why he/she doesn’t have an entrance card if he/she works here. The first enthusiasm is already cutting down, and it gets even worse when the new colleague accompanied by the doorman finally arrives to the boss…
…who remembers that the the new employee will start soon, but already TODAY?? Well he has to hurry because he is going to an important meeting… the boss explains where the HR department is to be found, but the nuwbie has no idea which way to go. Still excited as one can be he/she tries to find the right direction, even asks his/her future colleagues for help. After a few surprised looks – hey are you going to work here too?! – finally our new titan arrives to Susie from HR, to whom he/she explains what he/she is doing at the office and that from this day he/she is also one out of the 500 colleagues. The newcomer’s reward is an A4 size paper with a list of unknown names and titles and signature places. Our titan won’t get blue easily, he/she goes on to find Gadget Greg at the IT department to get his/her entrance card and other devices, but one thing is out of stock so Greg has to it, and when that last thing has arrived it also have to be configured to have all the licenses that are needed. Meanwhile our titan continues it’s adventure to the Facility Management department to get a chair, where he/she can be seated at his/her future desk. After half a day trying to find everything, the new colleague finally gets to sit down at the new chair, a Numbus 2000 with an adjustable back-rest! Now it’s time for a 1 hour lunchbreak with his/her new team, so in the afternoon there is still 4 hours left with nothing for him/her to do.
Obviously everyone knows how the story goes on from this point… we could add more questions what a new employee or employer would have in this scenario. It is indeed an exaggerated story but it isn’t a problem if somewhere the first day looks like this. Good news is that this situation can be easily avoided, if we rely on the experiences of the past few years and we gather all the possible questions that might come up when someone arrives to the company. With some arrangements the first day can be a lot more efficient and smooth. Today we would like to help you out, how you can prepare for that and in the exact time you’ll have the whole plan, you just have to move ahead.
Allerede nu er flere kunder, som har haft os ude og afholde workshops; både som en del af implementering af TOPdesk, men også efterfølgende som en del af deres videre arbejde med deres processer i og omkring TOPdesk.
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