Title: How to set up a successful final mile delivery network? In a world where customer convenience and speed of delivery keep increasing, we will go through the reasons why you should consider building your own final mile network. What you need to look at, how to get started and what the key factors of success.

1. P O W E R E D B Y :
Logistics&Carriers
Stream
How to set up a successful final mile delivery
network?
PHILIPPE HEMARD
Founder of PHC, Former EU VP
Amazon Logistics Europe

2. How to set up a successful a
final mile delivery network?
Philippe Hemard
Logistic Expert

3. My background
 Since 1 year,
 Founder of my consulting company, Board Member of various companies and
teacher in Supply Chain Mgmt at University
17 years at Amazon
 7 years managing Fulfillment Centers in FR and UK
 8 years managing EU Supply Chain and Transportation
 2 years as head of EU Amazon Logistics (Last Mile)
 Prior to Amazon
 8 years in 3PL managing Distributions Centers
 Master in Logistics and Bachelor in Finance

4. Why
How
Key factors of success

5. Why building your own network
Customer experience: Biggest driver of customer complaints
to the customer service are delivery issues
Capacity: E-commerce is growing fast and BtoC delivery network
capacity has to be increased
Cost: Transportation represents between 50% and 65% of overall
Operations cost in ECommerce
Innovation: Huge opportunity to innovate as more and more
technology become available

6. How to do it
Start small to limit infrastructure investment
Invest in technology but adapted to your size
Hire great people from the transportation industry
Collect data and use them to improve
Use information of your upstream process
Select one KPI where you want to succeed

7. Key factors of success
 Start from Customer
 Use data – Analytics
 Implement metrics - Operational Excellence
 Innovate
 Take risk and be ready to fail

8. THANK YOU
Q&A