2. Chairman’s Message
Over a couple of years, Silk Road Travel and Tourism has defined its credentials
and grown rapidly into one of the leading Travel & tourism operators in Dubai,
UAE. While effectively serving corporate and casual clients. These
accomplishments have helped us build a strong foundation for us. Today, we
operate globally, offering you with a variety of viable travel & tour solutions
across major as well as unique destination not catered to by other service
providers. We have proven ourselves time and again by adhering to
industry recognized practices and benchmarks.
3. Introduction
Its gives us great pleasure in introducing ourselves as one of the leading Travel and Tourism operators in Dubai, duly authorized
by the department of Tourism & Commerce Marketing (DTCM). Silk Road Travel & Tourism was set up more than eight years
ago, and ever since it has maintained ticketing and tourist services as its core business, having served more than a million
tourists from all over the world.
S & A group is a member with; IATA – UFTA – DCC - ACC – DTB – ACTA – ATA – ACTS
Silk Road is proud to be the head office to S & A Group, Which is one of the largest business groups in the Middle East
Serving over 200 multinational and national corporate companies. Silk Road Travel and Tourism has a proven record
of service and professionalism, which includes personalized service to our clients ranging from large tour groups
to individual travelers. We are a company, which was cradled by the most hard working and sincere
entrepreneur in the country. We have made it our motive to assure our clients by providing reliable
& professional services of travel & tour operations locally and in different parts of the global
4. Introduction
At Silk Road Travel and Tourism, we strive to be the most competent and make an indelible mark in the travel and
tourism industry. The secret of our success lies in the fact that we can perceive the requirement and expectations of
our clients by providing sheer satisfaction. Our company guarantees to offer a dynamic and modern approach to
travel and tour operations and has emerged as one of the leading agencies based in Dubai – destination never to be
missed. We have a high qualified dedicated team with a professional approach, which is ideally formed to cater to
all the travelling requirements of respected individuals and well- established companies to ensure a hassle free
travel. Silk Road Travel & Tourism offers the best and most comprehensive travel and tourism services for
the modern day traveler.
5. Mission and Vision
We have been able to discover a mission and a vision, which help us, strive to accomplish our dreams and goals.
Mission:
At Silk Road Travel and Tourism, we commit ourselves to absolute customer care. We fully realize that our success
depends upon customer satisfaction and thus spare the most effort in ensuring that our clients receive the best
services from a wide range of offers. To portray that as an organization we honor our commitment and
deliver on our promises.
Vision:
To be the leader in the Travel & Tourism Industry locally, and eventually worldwide.
6. Our Services
Air Tickets
International & Domestic Airlines reservations and ticketing with delivery services
Out Bound Holidays
Tour packages to various scenic countries of the world
In Bound Tours & Safaris
Tours packages within Dubai and Other Emirates
Hotels / Apartment reservation
Deluxe to Budget Hotels / furnished Apartments locally & worldwide.
Transportation
Limousine services to economic transportation, Car rentals, and transport services upon arrival at any airports in
the UAE
Corporate
Conferences, meetings & incentive programs locally & worldwide
Other services
Travel insurance, special rates for group’s excursions, travel/tour & desert safaris.
Visa assistance to various countries such as UAE.
7. Services In detail
Air Ticketing
We are committed to all our customers/companies to manage their travel requirements with the best itinerary. Our clients
come from different sectors of the national and international business community and the corporate travel team is focused on
providing premium customer services ranging from booking flights.
System and Technologies
We are currently using two major GDS system, Sabre and Galileo. Global Distribution system is advance system.
The systems enable the process of automated transaction, its helps in providing travel related services to
customer. These systems are most reliable, accurate and provide updated information.
8. Silk Road has a strong relationship with the major top airline in Gulf area like Emirate Airline , Qatar Airways and
Saudi Arabian Airline, we are directly coordinate with these airline and issue tickets, also we have the relationship
with other airlines like,
Europe: Air France, British Airway, Lufthansa Group, Easy jet, Turkish Airline, Pegasus Airline,
Africa: Air Algeria, Egypt Air, Ethiopian Airlines, Tunis Air
Asia: Air India, PIA, Cebu Pacific, Singapore Airline, Philippine Airline.
9. In Bound /Out Bound Holidays
Silk Road is the specialist leisure travel division of the Group. Knowing that the holiday traveler requires research and
knowledge, we have assembled a team of experienced and dedicated consultants who love to travel. International, domestic
and special interest travel services are available. We provide ‘wrapped and ready-to-go’ holidays from round the world
tours, lazy ocean cruises to adventurous escapes.
We assure:
The best value for money
Friendly and knowledgeable service, ensuring client satisfaction from beginning to end.
Efficient turnaround for all enquiries - email enquiries responded to and calls returned on the same day,
quotes are provided within 24 to 48 hours.
Round the clock support with our 24 hour emergency service
10. HOTELAND ACCOMODATION
Silk Road provides a unique solution for corporate client and end customers worldwide providing them with a powerful
online reservation system that integrates hotels inventory of key major hotel suppliers plus direct contracted products. This
gives the user the access to more than 150,000+ hotels including well known hotel chains worldwide, more than 10000+
beach content, more than 8000+ sightseeing and activities and 5000+ transfers.
11. Corporate
For more than 08 years, Silk Road has successfully operated as a specialist corporate travel management company. Each client, big
or small, gets exactly what they need. This level of service is why we have retained our strong position in the market - we know
that it gives us a distinct advantage over the multinationals. Booking flights and accommodation does not involve a great deal of
science or mystery. Most travel management companies are capable of delivering similar travel transactions. The difference lies in
the willingness and ability to make the booking process pleasant, the travel experience efficient and the cost as low as possible.
Silk Road is in a unique position - we are able to combine the buying power of a multinational with the ability to provide
distinctive service. We provide efficient management of your travel needs in a way that saves you time, effort and money.
We are the perfect size to be your partner. Yes, our substantial volumes and position in the market place affords us
extensive industry advantages, however, we pride our selves on being nothing like a call center
12. Our hands-on management and ownership structure empowers our teams to ensure our systems and processes provide ‘logical’
solutions to meet the needs of our clients. Each traveler is an individual with individual patterns and needs. We are able to adapt
quickly to an ever-changing market and provide flexible client arrangements as required. We take great pride in the knowledge that
our growth over the years has paralleled the success of many of our clients. We continue to deliver competitive pricing, fees
appropriate for the service you require and effective customization to suit local conditions.
13. M.I.C.E.
Meetings, Incentives, Conferences, Events & Groups
We have a huge amount of experience with MICE - Our Travel Group Conference and Incentive division is all about creating
incredible experiences: conferences, events, incentive travel, special interest groups, tours and much more.
We can attend to:
Conference registration, transfers, sponsorship exhibition, flight booking, accommodation, production management, on-site
assistance and more…
Budgets - ongoing monitoring and reporting
Consolidated, comprehensive reporting of your event -reconciliation of financials
We have the experience to link your business to spectacular locations around the world. Our starting point is
to listen so we get to know your dream, your brand and your budget
14. Average Sales Mix
When asking Silk Road Travel & Tourism about their sales mix, Air Ticketing was consistently the largest share of sales until last
two quarters 2015
Sale Mix Overall Corporate Client Individual Client
Airline 35% 50% 53%
Hotel 20% 15% 19%
Out Bound Holidays 15% 10% 8%
In Bound Holidays 10% 10% 10%
Transportation 5% 5% 5%
Corporate 10% 5% 0%
Other Service 5% 5% 5%
18. Reservations
Our reservation department consists of a skilled team, having knowledge of the product and the needs of every tour operator
24 hours a day, all year round individual bookings can be made online through our b2b system
Personal approach every tour & travel operator has a specific reference person within the reservation team and the reservation
call center is available 24/24, 365/365 to reply to any queries or special requests
Our Team
Dedication to excellence
Comprehending the responsibility on the shoulders of each team member at Silk Road Travel, we strive to be one
of the most competitive companies in the travel & tourism industry, while paying significant attention towards
efficiency in operations and provide reliable service to customers. Our team is at your service to cater to you
needs by providing the highest standards of quality services fused with professionalism and dedication.
