In today’s increasingly digital world, the stakes are higher than ever before for IT to support mission-critical business services 24x7x365. At the same time, the IT landscape is more complex, and staff can be dispersed across the country – or around the world. Downtime is not an option – but how do you avoid it? As they say, the best defense is a good offense. And that’s what ServiceNow delivers. ServiceNow Event Management uses machine-learning driven AI Ops to dramatically reduce the time it takes to identify and resolve problems by providing a single source of truth and cutting through the noise. But, if you still rely on siloed tools to monitor your mainframe and IBM i systems, you’ll find yourself back in the IT war room when things go wrong – wasting valuable time assembling the team and piecing together disconnected views just to understand the root cause – let alone fix it. With Precisely Ironstream, you can support business service health with dramatically lower mean-time-to-resolution by seamlessly integrating these legacy IBM systems into your ServiceNow Event Management dashboards. Join our webcast as we discuss: - Benefits of ServiceNow Event Management - Challenges integrating legacy systems into ServiceNow - How Ironstream integrates mainframe and IBM i machine data into ServiceNow Event Management

1. Avoid the IT War Room
Integrate Mainframe and IBM i into
ServiceNow
Ian Hartley I Product Management Director

2. Housekeeping
Webinar Audio
• Today’s webinar audio is streamed through your computer
speakers
• If you need technical assistance with the web interface or audio,
please reach out to us using the Q&A box
Questions Welcome
• Submit your questions at any time during the presentation using
the Q&A box
Recording and slides
• This webinar is being recorded. You will receive an email following
the webinar with a link to the recording and slides

3. Houston, we have a problem…
Source: Wikipedia: The popular, but erroneous quotation from the radio communications between the Apollo 13 astronaut John ("Jack") Swigert and the NASA Mission Control Center ("Houston") during the Apollo 13 spaceflight.

4. Downtime is Not an Option
• : Outages happen
• : Failures & missed SLAs are costly
• : Reputations are damaged
Online outages, delays continue to impact Costco shoppers
The issues were a major problem on Thanksgiving and again on Black Friday
*https://www.atlassian.com/incident-management/kpis/cost-of-downtime
Average estimate…
$9K per minute!*
4

5. Everyone’s Watching…
…You Need to See First!
5

6. Everyone’s Sharing…
…Your Failures!
6

7. Today’s IT is Complex – Need 360° Visibility
7 Mainframe

8. Legacy IBM systems are left out of today’s
leading IT analytics & operations platforms
Distributed and
Cloud environments
Mainframe and
IBM i Systems
IBM Z
Mainframe
IBM i
System
8

9. The Solution?

10. The IT War Room to the Rescue!
Benefits of the IT War Room
• Visibility – Get information and insights from
experts across the organization
• Collaboration – More people working on the
problem to solve it quickly
• Focus – free from outside distractions, other
responsibilities
• Results – Don’t leave until there’s a solution!
10

11. Not So Fast…

12. The Solution? The IT War Room! Maybe Not
Disadvantages of the IT War Room
• Lack of consistency and facts – Siloed systems
and tools have different metrics, terminology –
can be subject to interpretation and hard to “fit
together”
• Lack of Context – Hard to see the “forest through
the trees”
• Very costly – Many resources tied up for a long
period of time – what else isn’t getting done?
Cost of overtime?
• Impossible – Root cause might be impossible to
determine with only human intervention
• Impractical – What happens when the team is
remote, key players are unavailable to join?
Benefits of the IT War Room
• Visibility – Get information and insights from
experts across the organization
• Collaboration – More people working on the
problem to solve it quickly
• Focus – free from outside distractions, other
responsibilities
• Results – Don’t leave until there’s a solution
12

13. A (Much Better, Smart) Solution!

14. ServiceNow delivers high-performing business
services with visibility and AIOps
Deliver
business service health
with AIOps
Establish
complete visibility across your
operations estate
Optimize
spend on cloud usage
and software

15. Ironstream integrates the mainframe and IBM i
into the ServiceNow platform
• Automatically scans entire IT infrastructure, finds all devices
and applications in it, records basic relationships among
them and updates the CMDB with the discovered info
• Gives IT service agents more time to maintain IT service
provision, eliminates human error in CMDB data
• Continuously monitors all activities within the IT
infrastructure in real time
• Warns IT team of any identified failure so they
remove it before it seriously harms IT and business
service delivery and availability
®
®
15

16. Get out of the War Room with ServiceNow
Event Management and Ironstream!
• Extends cross-platform capabilities of
ServiceNow ITOM to include mission-critical
IBM mainframe & IBM i environments
• Significantly reduces event noise and floods
generated by third-party monitoring tools,
• Monitor service health
• Prevent outages
• Easily take action
• Sophisticated z/OS and IBM i event status
management of any messages which go
through the console to establish proactive
enterprise systems management
MAINFRAME 1
MAINFRAME 2
16

17. MID Server
Agent
Mainframe or IBM i LPAR
Ironstream
MCS
Event Mngmnt
Agent
MID Server
JES,
SDSF
MQ
Db2 CICS
Network
Host
Resources
Integrates with
Event Management
Passes to MID Server
MCS filters & formats
messages/information
Agent detects
messages, runs scripts,
commands etc. on LPAR
Agent sends output
to client
5
4
3
1
2
6
Leverages workflow to
process & automate
Resources and Subsystems
Event Management Workflow
REXX
VTAM
NetView
MVS
TCP/IP
17

18. Ironstream
Support for
ServiceNow
Event
Management
Key Events &
Alerts
175+ Monitors for IBM i, including:
• AS/400 State
• ASP State
• Audit Journal Alerts
• Job Queue State
• Job/Subsystem State
• Memory Pool State
• Threshold Monitoring
• I/O per second
• TIMW Status
• Message Queue Alerts
• MQ Series States
• TCP Connection Status
• CMTW Status
• MTXW Status
• Output Queue State
• Services State
• Agent Connection
• Wait Status Monitoring
• System Console/Syslog Events
• CICS Transient Data Queue Events
• IMS Master Terminal Operator
Events
• Interval Monitoring
• SMS Group Threshold Monitoring
• MQ Manager, Channels, Queues
• Active Jobs
• RMF based Performance
Monitoring
• Custom Message Interface
• Message Automation
• Reliable TCP Communication
• Heartbeat and positive message
acknowledgement
• Message Buffering
• Command Console
18

19. Event Management Rules

20. Event Management Workflow

21. Get an
enterprise-wide
single pane of
glass
Solve problems.
Get up and
running again
FAST!
Free up
critical
resources
Move from
reactive to
proactive
Get out of the
War Room
with
ServiceNow
Event
Management
and
Ironstream!
21

22. Questions

23. Thank you