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1. Communication
Management
• GROUP MEMBERS:
• ALISHBA PERVAIZ (FA20-BSI-007)
• AIMAN BINTE TARIQ (FA20-BSI-004)
• •ANAMTA IMTIAZ (FA20-BSI-011)
• •ANUSHEH ARSHAD (FA20-BSI-013)
• •ANNASH AHMED (FA20-BSI-012)
• •MAHNOOR ANWAR (FA20-BSI-044)

2. What is
communication
management?
• Communications management is
the key to project control.
• Communication management is
the deliberate art of planning,
executing, monitoring, and
improving communication
processes within a team, project,
or organization.

3. Communication Management
• Project manager spend most of their time( about 90%)
communicating with team members and other project
stakeholders-- internal or external to the organization.
Communications is complex requiring choice between:
o Sender- receiver models
o Choice of media
o Writing style
o Presentation techniques
o Meeting management

4. Communication
Model
• Encode – Translate thought to
language
• Message- Output of encoding
• Medium – Method to convey message
• Noise – Interference with
transmission/understanding
• Decode- Translation back to
though/idea

5. Project
Communication
Management
Process
• Communication planning: Determining the
information and communications needs of the
stakeholders (planning).
• Information distribution: making needed
information available in a timely manner
(execution).
• Performance reporting: collecting and
disseminating performance information control.
• Administerative closure: generating, gathering,
and disseminating information to formalize or
project completion(closing)

6. Importance of Communication
Management:
Communication management is essential for success at the personal, team,
and organizational levels. It can drive project success, build reputation and
goodwill, and communicate the stability and clarity of an organization.
• In addition to the benefits above, effective communication management
is important for the following reasons:
• Fosters an environment of trust.
• Enhances team morale as feedback is given and received positively.
• Maintains quality and standards in leaders, managers, and employees .
• Sets clear expectations for every new project.

7. TYPES OF
COMMUNICA
TION

8.  face-to-face, over the telephone, via Skype or Zoom, etc.
 Some verbal engagements are informal, such as chatting with a friend
over coffee or in the office kitchen, while others are more.
 Some are formal, such as a scheduled meeting.
 It is not just about the words, it is also about the caliber and complexity
of those words.
 How we string those words together to create an overarching message.

9.  Examples of Verbal
Communication:
• Terminating employees
• Boldness
• Training others to hold out a task
or role
• Using self-revelation to support
sharing
• Speaking peacefully even when
you’re worried

11.  Non-verbal communication includes facial expressions, posture,
eye contact, hand movements, and touch.
 For example, if you’re engaged in a conversation with your boss
about your cost-saving idea, it is important to pay attention to both
the their words and their non-verbal communication.
 Your boss might be in agreement with your idea verbally, but their
nonverbal cues: avoiding eye contact, sighing, scrunched up face,
etc. indicate something different.

12. Examples of Non-Verbal
Communication:
• Eye Contact
• Facial Expressions
• Body Language
• Hand Gestures

14.  Written communication involves any interaction that makes employ of the written word.
 Some of the different forms of written communication that are used inside for business
operations.
 All forms of written communication have a comparable purpose of dealing out information in
an apparent and short manner though that purpose is often not achieved.

15.  Examples of Written Communication:
• Letters
• Email
• Faxes
• Internet
• Postcards
• Brochures
• Advertisements
• Telegrams
• Proposals

17.  Visual communication skills need the use of visual aids which examine or viewed for
thoughts and information to be communicated.
 The body gestures, facial expressions, and eye contact of a person can also assist in
visual communication by assigning a message.
 Which kind of visual communication is right for your company depends on the goal
you’d like to attain and also depends on your target audience.

18.  Examples of Visual Communication:
• Training and educational videos
• Trade Shows
• Conferences
• Websites
• Social media posts
• Office presentations

20. MISCOMMUNICATION
IN PROJECT
MANAGEMENT
• Miscommunication is a common
problem in project management that
can affect project elements such as
cost, schedule, and quality.
• Communication is complicated by the
number of people participating. As
more people get involved,
miscommunication becomes a more
likely problem.

21. For example, if only two people are involved in a project, there is
just one potential communication channel:
However, if four people are involved in a project, the number of
potential communication channels jumps up to six:

22. REASONS OF MISCOMMUNICATION

25. How to avoid
Miscommunication
• A successful project manager is one who can
consistently keep up to date with tasks and manage
clients and colleagues.
• An open environment encourages other project
members to voice their questions and concerns.
• It is essential to keep a steady flow of communication
with stakeholders.
• Miscommunication can be avoided by careful
planning and communicating with your team.

27. IMPORTANCE OF EFFECTIVE COMMUNICATION IN PROJECT
• The greatest threat to many projects is a failure to communicate.
 Our culture does not portray IT professionals as being good
communicators
 Research shows that it professionals must be able to communicate
effectively to succeed in their positions.
 Strong verbal skills are a key factor in career advancement fo IT
pofessionals.
• Effective communication creates a bridge between diverse stakeholders
who may have different cultural and organizational background,
different perspective and interests, which impact or have influence
upon the project execution and outcome.

30. TOOLS AND TECHNIQUES

31. TOOLS AND TECHNIQUES
• Communication Technology:
Includes the type of technology adopted to transfer information among project
team.
 Availability of Technology: Ensure the technology required to
communicate is compatible, available and accessible for all stake holders .
 Ease of Use: Ensure choice of communication easily understand and used
by all.
 Project Environment: Whether face to face communication or virtual
communication located at different geographical locations.
 Sensitivity and Confidentiality: Some type of encryption and security is
required for confidential information.

32. TOOLS AND
TECHNIQUES
• Communication Methods:
 Interactive Communication: meetings,
phone calls, videos conferencing, etc.
 Push Communication: letters, memos,
reports, email, etc.
 Pull Communication: e-learning, lessons
learned database, etc.

33. COMMUNICATION AND
CULTURE
ALISHBA PERVAIZ (FA20-BSI-007)

34. COMMUNICATION
Communication is
the exchange of
thoughts, messages
or information by
signals, writing,
speech or behavior.

35. COMMUNICATION
There are two main types of
communication
i. Verbal
ii. Non-Verbal (75% of most
communication)

36. CULTURE
Culture is the way of life of a group
of people, usually passed from one
generation to another.
(includes language, dressing,
behavior etc.)

37. CULTURE
I. Acceptable conversational
topics:
Weather, Sports, News.
II. Non-Acceptable conversational
topics:
Religion, Weight, Physical
Appearance, Age, Politics.

38. DIFFERENT
GREETING PATRENS

39. GREETING
Bow is the customary greeting in Japan.
Westerner's always start with a
handshake.
Most Latinos are more accustomed to
physical contact. Even people who
know each other only slightly may
embrace when greeting.
People from France, Spain, Italy, and
Portugal greet friends by handshake or
a hug
Indians usually collide their hands for
greeting others.

40. EYECONTACT
Some cultures, looking people in the eyes is honesty and
straight forwardness while in other countries it is seen as
challenging and rude.
In Middle East, eye contact is much less common and
considered less appropriate.
In many Asian, African and Latin American cultures, extended
eye contact can be taken as an affront or a challenge of
authority.
In Western Europe, it is considered proper and polite to
maintain almost constant eye contact with another person.

41. COLOR
A single color can have
many different meanings
in different cultures.
In China blue colored
gifts are associated with
death.
Green is considered the
traditional color of Islam.
It is also the national
color of Egypt.

42. DRESSING
Traditional clothing is an important part of a region's history and
identity.
 Men tend not to wear suit jackets and ties in Colombia and the
Middle East.
 The traditional dress for an Indian woman is a Sari.
 Gulf countries women must wear Pardha & compulsory for every
women who visits Saudi.
 Western Countries, the women can wear what they want
https://www.youtube.com/watch?v=U40vCgRm-mQ

43. CASE STUDY
MISCOMMUNICATION LEADS TO
FAILURE
Annash Ahmad
FA20-BSI-0I2

44. HYATT
REGENCY
HOTEL IN
KANSAS CITY
COLLAPSE
On July 17, 1981, two suspended walkways collapsed in
the atrium of the Hyatt Regency Hotel in Kansas City.
It was the deadliest structural collapse at the time in the
history of the United States.
Approximately 2,000 people had gathered in the atrium to
participate in and watch a dance contest. Dozens stood on
the walkways. One hundred fourteen people were killed.
It was an accident that could have been prevented if a
better coordinated engineering review had taken place in
the design shop drawing process.

45. Reason of
collapse:
• The building collapsed because
during the course of construction,
design shop drawings prepared by
the steel fabricator suggested that a
set of two hanger rods replace the
single hanger rod between the
second and fourth-floor walkways.
• This change doubled the load.
• The design shop drawings were
stamped by the architect, structural
engineer, and contractor indicating
their review.

47. How miscommunication played its role in the
collapse
• Negligence:
This building’s failure illustrates the importance of good
communication among the project participants, since any engineer or
architect who took the time to review the impact of this change could
have seen the possibility of a structural problem.
• Unprofessional Conduct:
It appears that each reviewer stamped the submittal but assumed that
someone else would complete the review.
• Misunderstandings in Design Modifications:
Due to lack of miscommunication

48. How this could’ve been prevented
Through communication between
developers, architect and engineers
Through clear guidelines Strong Review Process
A peer review should involve formal review of
each detail on the structural drawings.

49. Thankyou