Sword Ciboodle

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Sword Ciboodle is an award winning, multi-channel customer engagement platform, designed for the 21st century organization to meet the needs of the 21st century customer. From telephone to email and community through self-service, our software solutions enable you to create a consistent, efficient and differentiated service experience. The customer experience fabric for many global brands, Sears, Sony, Vodafone, Standard Bank and Vistaprint all leverage our platform to construct a genuinely social and customer centric business.

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Aktivität
Info

Sword Ciboodle

Präsentationen

SAS + Ciboodle @ Customer Intelligence User Conf

Social CRM Strategies for Business Summit Presentation

Social Customer Service, Contact Center of the Future

IBM & Ciboodle - PureSystems Partners

Dokumente

Ciboodle One- the intelligent desktop

Ciboodle Crowd

Case Study: Eskom

Case Study: Sears

Case Study: Standard Bank South Africa

Case Study: ScottishPower

Importance of positive customer experiences

Perception gap