Digital transformation is taking many banks and other financial institutions such as NBFCs and Insurance by storm. There are new trends coming in, and they are standing on the verge of great digital transformation which will in turn change the face and working of the industry forever. For more info visit: https://ace.aurionpro.com/

1. Branch Transformation
Driving home the digital innovation advantage, securely and efficiently!
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2. Opportunities and risks from an increasingly
complex regulatory and competitive environment
Banking has changed!
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Competition Intensifies
Technology Disruptors
New Entrants
& more…
& more…
& more…
“Customers have a greater
choice, improved security and
demand superior digital driven
customer experience”
Why Branch Transformation is critical
• Biggest cost item for a Retail bank (circa 40-60% of total
cost); Lloyds Bank estimated cost > £3Bn/yr
• Branch transactions cost 40 times > online transactions
• 15% of branch network is unprofitable
Why branches are relevant…
• 70% customers prefer branch close to where they live
• Proximity to branches is the top reason for new account
openings
• UK bank branches have >67 Million transactions / week
• Key services – account opening, mortgage, loan, credit
card, cash/cheque deposit need branches. Customers
still prefer to ‘go’ and do these transactions in physical
spaces
• Enhancing brand loyalty
For More Information visit: https://ace.aurionpro.com/

3. How would you like to amplify the
power of digital innovation through a branch?
Seamless
omnichannel
experience
across access
points
Maximize
revenue share
of wallet
Intensify
your
customer’s
loyalty
Reduce
cost of
branch
operations
Confidential. Copyright © 2018 Aurionpro Solutions. All rights reserved.For More Information visit: https://ace.aurionpro.com/

4. Confidential. Copyright © 2018 Aurionpro Solutions. All rights reserved.
Branch Transformation
Digitally Amplified Experience driven by
Personalization, Automation and Analytics will
power Customer Experience Transformation
Enhanced Self
Serving Hubs across
multiple
products/services
Increased High Value
Sales and Customer
Experience
• Digital Branch Kiosks (Branch-in-a-box machines)
• Real-time video chat pods (for consultation, verification etc.)
• Advanced scanning options (for capturing KYC)
• Voice, Fingerprint biometrics to deliver card less transactions
• Real-time card (debit/card) dispensing & activation
• Digitization of Account Opening, Mortgage, Retail self-care processes (Digital-kiosk integration)
• Video walls, Digital Signage to deliver real time & personalized information (Lending rates, FX, NPS etc.)
• Virtual queue management (based on customer category) enhanced by iBeacon technology
• Real time branch analytics; Cross/Up sell recommendations
• Terminal free environment; moving agents to tablets
Click here to view scratch use case demo: https://youtu.be/3RWSAusZ8Ls
For More Information visit: https://ace.aurionpro.com/

5. Aurionpro ‘Smart Branch’ Transformation
Revenue Maximization
Intensify Loyalty
Enhance Efficiencies
• Digitization of Account
Opening, Mortgage,
Retail self-care
processes
• Advanced scanning
options (for capturing
KYC)
• Real-time card
(debit/card) dispensing
& activation
• Voice biometrics
• Video chat
• Real time branch
analytics; Cross/Up sell
recommendations
• Next generation
platform for managing
digital signage solutions
including centralized
control & analytics
• Interactive statements
delivered on Digital
channels with printing
capabilities on the
kiosks
• Video walls, Digital
Signage to deliver real
time & personalized
information (Lending
rates, FX, NPS etc.)
Aurionpro Customer Engagement (ACE) Platform
Automation Analytics Personalization
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For More Information visit: https://ace.aurionpro.com/

6. `
Digitally wired customer
centric platform
Rich & consistent
experience
Enhanced straight
through processing
Modernising customer
engagement
Digital touch points
with rich media curation
Coherent feedback
loop & addressing
Extreme personalized
service / content
Deep customer insights
via analytics
Own your
customer’s digital footprint
powered by
Confidential. Copyright © 2018 Aurionpro Solutions. All rights reserved.For More Information visit: https://ace.aurionpro.com/

7. Key Benefits
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• Smart branches are ~25% smaller than traditional branches; can be opened
for longer hours
• Smart branches can deliver ~5% improvement in operating costs and ~1%
increase in new revenues
• Branch network can expand in unusual but useful locations such as inside
malls, inside large departmental stores, etc.
• Seamless Omnichannel experience with process that pans across online,
mobile and branch with consistent, simplified and immersive customer
experience.
• Digitization of key retail banking processes – Lending, Mortgage, Credit Card,
Account Opening etc.
• Introduce new products e.g., Loyalty cards, 3rd party white labeled products
Potential Business Impact (Estimated) per year
£400M
in savings
£70M
additional revenue
For More Information visit: https://ace.aurionpro.com/

8. Confidential. Copyright © 2018 Aurionpro Solutions. All rights reserved.
Case Study
• Building and rolling out a next-generation branch template to enable extreme
automation, personalization while reducing cost of branch operations to less than
25%
• We transformed banking experience for the bank’s customers with an automated
Smart Branch solution which resulted in savings of 35 people/branch (front and
back office) - Powered by Digital Branch DX product powered by the ACE
Platform
Aurionpro’s digital branch transformation for a leading public sector bank with 15000
branches in India, empowered the bank to offer quicker and more efficient services to
attract customers, generate leads, cross-sell various banking products and enhance the
overall branch banking experience.
Learning from global success stories
Learn from India’s leading bank that leveraged Branch Transformation to amplify sales reach
and redefine customer experience while reducing TCO on branch operations
For More Information visit: https://ace.aurionpro.com/

9. Interaction Points
Solutions
Digital Signage DX
Traffic Management
Feedback System
Smart Kiosks
PoS
Interact DX
Digital Gift DX
Customer Insights
Media Management
Digital Branch DX
EMV Card Printer
Video Teller Machine
Features & modules
• Seamless integration with existing systems
• Multi-source content input
• Compliant and certified
• Identity integrity and authentication
• Personalization framework
• Support across on-premise & cloud
• New age experience design
• Extreme personalization with automation & analytics
• Integrated platform for multi-tenet delivery
• Pre-configured Industry workflows
• Rich media curation & delivery
• Voice of customer feedback loop
Services
Assess & Plan Design & Deploy Grow & Nurture
• Service Experience Strategy
• Digital Experience Strategy
• Digital Experience Design
• Service Area Design
• Technology Architecture
• ADX Implementation
• System Integration
• App Development
• Hardware/Software manufacturing
• Digital Enablement
• Measurement & metrics
• Communications Mgmt.
• Listening & Analysis
• Surveys and Research
• Experience Enhancement
ACE Offerings - At a Glance
Digital Signage Devices Mobile Tablet Web Print Email Voice Text
A seamless experience across all touch points
Confidential. Copyright © 2018 Aurionpro Solutions. All rights reserved.For More Information visit: https://ace.aurionpro.com/

10. Let’s Get Started
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Pilot project to showcase Branch Transformation Impact
3 day workshop to scope up Branch Transformation
roadmap based on your objectives, initiatives
Demo of our ACE powered products
For More Information visit: https://ace.aurionpro.com/