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5 Reasons Why Contact Centers Need Hosted Predictive Dialer Software

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Let's explore 5 reasons why call center needs cloud-hosted predictive dialer software for resolving their critical challenge.

Veröffentlicht in: Technologie

5 Reasons Why Contact Centers Need Hosted Predictive Dialer Software

  1. 1. Reasons Why Contact Centers Need Hosted Predictive Dialer5
  2. 2. Call centers continuously face critical challenges like improving agent productivity, efficiency and, ultimately, the sales and revenue. So, how to overcome these challenges and maximize successful connections with the customers?
  3. 3. Hosted Predictive Dialer The best solution for resolving all these challenges for your call center
  4. 4. A Predictive dialer can connect the call with the most potential customer that generate revenue. 1 Why Predictive Dialer? It cuts down the time required in manual dialing. 2 It dials to customers by picking the most appropriate time-zone, location, and demographics of the customer. 3
  5. 5. Predictive dialer uses predictive statistical analytics to determine if a particular agent is available. So, the agent doesn’t have to wait for the calls to get connected, thus helps save agent’s time. 1. Saves Time
  6. 6. 2. Reaching the Right Customer As predictive dialer eliminates delays caused by call waiting, no-answer, re- dialing, and disconnections. Thus, all the wrong numbers are left out, and only right ones are connected.
  7. 7. Agents don’t have to do data mining about customer’s preferences & choices. Predictive dialer features like call back, call recording and information available in the CRM help agents convert more leads into customers. 3. Sales Acceleration
  8. 8. 4. CRM Integration A predictive dialer can easily integrate with CRM software and makes each information handy for the agents. Customer service representatives can better understand customer requirement and can better address their issues, thus better, customer service.
  9. 9. Predictive dialers with CRM integration requires no additional cost for telecom hardware. Eliminated dead time can further lead to the reduction in cost. 5. Lower Costs
  10. 10. About Us 6C Dialer is one stop solution for all your communication needs from Hosted Predictive Dialer, Call Center Solutions to Voice Broadcasting and VoIP services. For more information, visit: www.6cdialer.com or call at tel: 1-833-333-9222
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