Tips for selling Continuous Delivery and DevOps to your business (from a business person)
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Explaining why businesses should do continuous delivery (CD) can be hard. Businesses have roadmaps and plans and getting them to do development or operations work for a practice they don’t understand can be daunting. As a product manager I want to share with you how you can convince people like me (product managers) and others in your business why you should practice continuous delivery and build a DevOps culture. Originally presented at DevOpsDays Nashville in November 2016 https://www.devopsdays.org/events/2016-nashville/program/suzie-prince/
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Tips for selling Continuous Delivery and DevOps to your business (from a business person)
- 1. Tips for selling Continuous Delivery and DevOps to your business @ DevOpsDays Nashville @pm_suzie
- 2. Suzie Prince Head of Product for ThoughtWorks products group Product Manager for Snap CI 10 + years experience in software development including agile and CD practices Tweeting @pm_suzie
- 3. @pm_suzie
- 4. @pm_suzie
- 5. @pm_suzie
- 6. @pm_suzie SELLING CD TO YOUR BUSINESS Why Who How
- 7. @pm_suzie “Continuous Delivery is the ability to get changes of all types—including new features, configuration changes, bug fixes and experiments—into production, or into the hands of users, safely and quickly in a sustainable way.” - Jez Humble, continuousdelivery.com
- 8. @pm_suzie “Continuous Delivery is the ability to get changes of all types—including new features, configuration changes, bug fixes and experiments—into production, or into the hands of users, safely and quickly in a sustainable way.” - Jez Humble, continuousdelivery.com
- 10. @pm_suzie WHY
- 11. @pm_suzie $3 TRILLION @pm_suzie - Michael Krigsman, Worldwide cost of IT failure
- 12. @pm_suzie $3 TRILLION @pm_suzie - Michael Krigsman, Worldwide cost of IT failure
- 13. @pm_suzie - Gene Kim, How do we better sell DevOps?
- 14. @pm_suzie - Gene Kim, How do we better sell DevOps?
- 15. @pm_suzie - Mark Lyons, How do I become a Product Manager?@pm_suzie
- 16. @pm_suzie “IT is part of the business and not outside it. The team should be responsible for business success, not just technical success, which has no value in itself.” - Mary Poppendieck, Unknown
- 20. @pm_suzie WHO
- 22. @pm_suzie@pm_suzie Busy!Knows business goals Understands customers Wants to deliver a valuable product Wants to meet customer needs Has too many requirements Has to balance bugs and new features Has to answer to customers when product is unavailable Needs feedback Does not know everything https://www.flickr.com/photos/pixbymaia/20639146075/in/photostream/
- 23. @pm_suzie@pm_suzie Busy!Knows business goals Understands customers Wants to deliver a valuable product Wants to meet customer needs Has too many requirements Has to balance bugs and new features Has to answer to customers when product is unavailable Needs feedback Does not know everything https://www.flickr.com/photos/pixbymaia/20639146075/in/photostream/
- 24. @pm_suzie@pm_suzie Busy!Knows business goals Understands customers Wants to deliver a valuable product Wants to meet customer needs Has too many requirements Has to balance bugs and new features Has to answer to customers when product is unavailable Needs feedback Does not know everything https://www.flickr.com/photos/pixbymaia/20639146075/in/photostream/
- 25. @pm_suzie HOW
- 28. @pm_suzie ASK QUESTIONS Can you tell me more about… What is your desired outcome? What would make you happy? What’s a bad day look like? What does a good day look like? Is there anything I could do?
- 31. @pm_suzie TIPS FOR ACTIVE LISTENING Give undivided attention and show you’re listening Defer judgement. Don’t assume. Have a open mind Provide feedback. Reflect. “What I’m hearing is…” No solutions! Say thanks
- 40. @pm_suzie SANE RELEASES COMMIT BUILD AND TEST AUTOMATED TESTS STAGING DELIVERACCEPTANCE
- 41. @pm_suzie SANE RELEASES COMMIT BUILD AND TEST AUTOMATED TESTS STAGING DELIVERACCEPTANCE
- 46. @pm_suzie “My customers don’t want new stuff every week.”
- 50. @pm_suzie “Part of the reason IMVU can get away with all their bugs is because they’re in the entertainment business, so none of their users rely on them for anything really important.” - Anon, 50 Deployments A Day and The Perpetual Beta
- 52. @pm_suzie “Continuous deployment sounds cool. In a world where safety and reliability and privacy and security aren’t important, it would be fun to try. But like a lot of other developers, I live in the real world. And I need to build real software.” -Jim Bird, Continuously Putting Your Customers at Risk
- 53. @pm_suzie - Gene Kim, How do we better sell DevOps?
- 56. @pm_suzie
- 57. @pm_suzie
- 58. @pm_suzie DATA AND RESOURCES • https://puppet.com/resources/white-paper/2016-state-of-devops-report • https://continuousdelivery.com/evidence-case-studies/ • http://www.mindtheproduct.com/2016/02/what-the-hell-are-ci-cd-and-devops-a- cheatsheet-for-the-rest-of-us/ • http://www.mindtheproduct.com/2016/07/continuous-delivery-devops-product- managers-new-bff/ • http://www.startuplessonslearned.com/2009/06/why-continuous-deployment.html • http://radar.oreilly.com/2009/03/continuous-deployment-5-eas.html
- 59. @pm_suzie TIPS FOR SELLING CD TO YOUR BUSINESS Get to know your business Show empathy and learn their drivers and fears Highlight the benefits, not the features, of CD And keep going.…