Suvajit Basu
Technical & Service Deliver Lead - Data Center Infrastructure Operations &
Services
Profile: Over 16 years of progressively responsible IT experience. Expertise includes:
Technical:
• Skilled in Microsoft Windows Server, Active Directory, Microsoft Clustering,
Exchange server deployment , System security, Migration, Monitoring, Virtualization
Solution, Troubleshooting and Implementing Microsoft Network for Datacenters
Operations & Enterprise Business Originations and Computer Labs.
• Resource and Domain Consolidation from Windows 2003 /2008 /2012 /2016
Domain & Exchange server to Active Directory & Exchange Server 2003, O365.
• VMware 4.1, 5.x , 6.x installation & configuration for standalone and Cluster
Environments.
• Architecture and setup of IT infrastructure from conceptualization to execution and
Date Center operation and related IT services.
• Working Experience in AWS & 0365
Functional:
• Technical & Service Delivery: Manage client's Infrastructure Operations and
implementation of technology solutions to meet client’s business objectives.
Responsibilities include managing & performing hardware & OS operation, Active
Directory, Vmware Esx environment, Messaging infrastructure, client escalations,
identification of business requirements, training, people management and defining
Data Center support procedures & documentation.
Key Contribution :
Address : Yeshwanthpur, Bangalore,
Karnataka, India.
Mobile Phone: +91-9513070811
Mobile Phone: +91-9980408301
E-mail: suvajit_basu@yahoo.com.com

• Policy and Procedure Administration such as formalizing Data Center Processes
and streamlining, Planning, Design & Implementation of IT infrastructure &
Datacenter services.
• Handing Technical escalation and ensure the fix has been provided within SLA.
• Data Center Operations Management , Service delivery, global team leadership &
mentoring.
• Self-motivated and tenacious when addressing complex technical issues.
• Team leadership & Training. Work closely with resourcing team to manage the
resource fulfillment process needed to run the delivery operation well and to avoid
revenue loss.
• Cross-functional Teams Coordination. Own and drive people management
processes including career planning, training and certification, rewards and
recognition and employee engagement.
• Manage delivery of technical design/proposal preparation and/or approval on
change requests.
• Manage issues and risks , STF & LTF.
Interest :
• Reputation for dedicated teamwork, high-energy work ethic and commitment to
customer services. Passion for new technology . Internets to setup computer labs to
learn and share technology among team members.
• Worked with presales team to deliver the demos at Customer Premises about
company’s various products to help sales force.
Core Technical:
• Windows System Administration (2008, 2012 & 2016 Server , Active Directory,
Exchange 2003 & Office 365).
• DHCP, DNS & WINS Server Administration.
• Active Directory & Exchange & Server Deployment & Infrastructure Architecture
• Vmware ESX 4.1 & ESX 5.0
• Build & Maintain Cloud Infrastructure.
Projects :
• P2V large amount of Data Center servers to reduce Data Center Power , Space and

reduce carbon foot print.
• Data Center Server tool and configuration management standazisation as global
initiatives.
• Hardware Refresh from old to new servers for Enterprise Messaging environment.
• Server hardware and HP SIM Centralize monitoring for all Data Center P1/P2
servers.
• Self-service portal for Virtual Machine deployment.
• Data Center Management & Operation
Reputation for dedicated teamwork, high-energy work ethic and commitment to customer services.
Key Skills: Technical
♦ System Administration (Windows 2008,
2012 & 2016 Server , Active Directory,
Exchange 2003 & Office365).
♦ DHCP, DNS & DFS Server Administration
♦ Active Directory & Server Deployment &
Infrastructure Architecture.
Architecture :
♦ Designed and Implemented Active
Directory & Exchange Server , Clusters
and Server Architectures .
Cluster Server Administration:
♦ Planning, Design, Setup, installation &
maintenance of Active Directory,
Windows 2008, 2012 & 2016, Exchange
2003 Cluster servers & Office 365.
♦ Server Hardware , System O.S &
Software Troubleshooting & Backup
Network Design & Optimization:
♦ Active Directory Design &
Implementation.
♦ Design & Deploy System security in
Managerial / Functional
♦ Involved in Datacenter Planning and
Execution
♦ Project Planning, Capacity planning,
Disaster Recovery, Backup Structure &
Planning to implement and streamlining
of processes.
♦ Project Management
♦ Team Building and Supervision
♦ Devising and Implementing Datacenter
Processes
♦ Incident Management, Problem
Management, Change Management &
Escalation Management.
♦ Training & Instruction
♦ Handling Project life cycle
Scripting :
♦ DOS
♦ PowerShell
Active Directory Migration:
♦ Planning and Coordination
♦ Migration from Windows NT4 to

Windows environments.
♦ Systems / Computer Lab Design.
♦ Server, LAN / WAN Optimization.
♦ Installation of Cisco Routers.
ITSM :
♦ BMC Remedy
♦ SYSAid
♦ Service Now.
Windows 2000 or Windows 2003
domain controllers and Users
Computers & Group objects under
Active Directory.
♦ Migration from Exchange 5.5 to
Exchange 2000 or Exchange 2003
Servers
AWS (Amazon Web Services) :
♦ Technical Knowledge & Experience on
EC2, IAM, S3, VPC, Cloudwatch.
♦ Exposure on provisioning instances on
EC2.
♦ Launch & configure of Amazon EC2
cloud server instances with network
interfaces and Elastic IP.
♦ Configure & Managing Security groups.
♦ Taking Snapshots of AWS Systems.
♦ Practical usage of Amazon Glacier for
archiving data.
♦ Monitoring resources, such as Amazon
DB Services, CPU Memory, EBS
volumes.
Secondary
Skills:
Technical
♦ Linux & Solaris System Administration
♦ Installation, Maintenance & Managing
of Red hat Linux
♦ Installation of Solaris 8 in SUN EP440,
Sun Netra Systems
♦ Setup & Configure of Send mail
♦ Installation & Setup of CVS
♦ Having knowledge and understanding
about SAN & NAS & iSCSI Storage.
Managerial
♦ Data Center Services Deployment
♦ Project life Cycle
♦ Cost Containment / Budgeting
♦ Vendor Identification & Coordination
♦ Team management

Career
Experience
#5:
IBM GLOBAL SERVICES , Bangalore, India
Service Delivery Lead – 3
rd
April 2012 to 20
th
-Feb 2018.
On boarded in IBM Global Service, Bangalore, India for smooth operation of Client’s Data
Center Services and IT operation Of Windows Platform Services, Active Directory, VMware.
Job Roles & Responsibilities:
• Lead and work with team members enhance the delivery, quality and scope of solutions.
• Operation & resiliency services for Wintel Platform services.
• Handling critical technical escalations & SLA & C-SAT management for team.
• Handing various project management.
• Data Center Service Delivery For Windows & VMware.
• Responsible to Incident & Problem Management & Change Management.
• Formalizing & Setup Data Center Processes and streamlining, Planning, Design &
Implementation of IT infrastructure & Datacenter services.
• Data Center Operations Management , Service delivery, global team leadership &
mentoring.
• Support Active Directory environment with respect to projects, implementations and
ongoing run/maintain support.
• Monitoring resources, such as Amazon DB Services, CPU Memory, EBS vol-umes
• DNS, DHCP, Group Policies changes & procurement.
• Solving escalated issues & documentation on various process.
• Implementation of IT infrastructure & Datacenter services.
• Patch administration and deployment, fine-tune the system for optimal performance.
AWS , O365 – Cloud System Administration :
• AWS, Active Sync and Office365 email management.
• Technical Knowledge & Experience on EC2, IAM, S3, VPC.
• Exposure on provisioning instances on EC2.
• Setup & attach EBS volumes to EC2 instances.
• Configure & Managing Security groups.
• Taking Snapshots of AWS Systems.
• Practical usage of Amazon Glacier for archiving data.
• Cloudwatch to monitoring resources, such as Amazon Instances, CPU Memory, EBS

volumes
Career
Experience
#4:
Employment
History & Job
Description
CISCO SYSTEMS, Bangalore, India
SR.SYSTEM ADMINISTRATOR (SERVICE LEAD) – 02
rd
-April-2007 to 28
rd
-March-2012
Worked in Cisco Global IT Data Center Services Team in Bangalore, India for smooth
operation for various Windows services under Cisco’s Global Data Center Services.
Job responsibly Technical:
Maintain and enhance and smooth operation of windows Infrastructure services under
Corporate Datacenter Infrastructure, streamlining of various Data Center processes and
deploying the monitoring solution for proactively. Handing technical escalations and System
Administration for Windows Servers, providing appropriate resolutions steps for Windows
2000 & Windows 2003 and 2007 servers, Active Directory, patch management, IDS and
exchange server environments and migrations and monitoring.
1. System Administration for Windows server and Virtual environment.
2. Providing appropriate resolutions steps for Windows 2000 & Windows 2003 and 2007
servers, Active Directory, patch management, IDS and exchange server environments
and migrations and monitoring.
3. Proactively monitoring the servers and provide the appropriate short term & long term
fixes.
4. Maintain and enhance and smooth operation of windows Infrastructure services under
Corporate Datacenter Infrastructure.
5. Streamlining of various Data Center processes and deploying the monitoring solution for
proactively.
Career
Experience
#3:
WIPRO TECHNOLOGY LTD, BANGALORE, INDIA
Associate Consultant (Infrastructure) – 17TH-April-2006 to 30th March-2007
Worked with wipro technology, Bangalore in technology infrastructure team in various
windows 2000 / 2003 migration related projects.

Career
Experience
#2:
Employment
History & Job
Description
IGATE GLOBAL SOLUTION, Munich, Germany & Singapore
Sr. Infrastructure and Data Center Consultant – 03
rd
-March-2000 to 10
th
April-2006
Worked as a Sr. Infrastructure and data center consultant and Team Leader and also
looking after Datacenter server operations (Active Directory & Exchange Server) for entire
Asiapacific Regions, in “BMW Data Center Services” Singapore.
Responsibilities:
• Planning and Deployment
• Windows 2000 / 2003 Active Directory Domain design, implementation, Administration of
Active Directory Group Policies & Domain Security policy for BMW Asiapacific.
• Windows 2000 & 2003, Exchange 2000 Cluster Administration for Data Center &
support for BMW Regional offices in Asiapacific.
• Migration of NT4 Domain to Active Directory for Asiapacific Countries like (BMW Japan,
BMW Korea, BMW Australia, BMW Thailand, BMW Philippines, BMW Singapore) with
over 2000 users
• Installation, Maintenance & Monitoring for Windows 2000, Ms-Exchange 2000 Cluster &
Exchange 5.5 servers in daily basis in Datacenter and Asiapacific Countries servers
remotely.
• Attending user’s requests, backups, monitoring & reporting in daily basis for Data center
Servers and maintain the SLA.
• Maintaining Server security policy and address Server security issues and applies
appropriate security patches onetime, of Servers and antivirus definition file.
• Providing Project Planning, execution, Capacity planning, Disaster Recovery, Backup
Structure & Process Planning for BMW Datacenter & Other Asiapacific Countries.
• Documentation & formulating the procedures and follow ITIL Processes & Escalation,
Change & incident management within BMW.
Key Contributions:
• Rollout of Single Active Directory Domain Structure in BMW Datacenter & Asia Pacific
Countries with 3000 users with multiple Organization Units (OU) and various Group
Policies.

• Deployed Exchange 2000 Cluster Servers in BMW Datacenter. Installed & deployed
Exchange 2000 Cluster Server Remotely in Japan & Philippines remotely.
• Deploy Central Patch & Security Management in Asia pacific Countries.
• Applied Various Security Group Policy Object in Different OUs as per client requirement.
• Central AD Object Monitoring & Management through Group Policy (GPO) and various
other third-party monitoring & management tools.
• Implemented Proactive & Centralized Online Monitoring Solution
Career
Experience
#1:
Employment
History & Job
Description
AZTEC SOFTWARE LTD, Bangalore, India
Sr. System Engineer – 3rd April 1995 to 28th- February 2000
Worked as Sr. System Engineer in Aztec Software Ltd, Bangalore, India, as an internal
employee.
Responsibilities:
• System Administration of NT4 domains controllers. Analysis, Implement and decide
network problems & expansion, network printer and file Server and Domain Trust
relationships.
• Managing, Maintaining & Monitoring of Windows Servers, Network Devices, DNS &
WINS and SMTP Email Queue Server in hourly basis.
• TCP/IP Ethernet Networking, DHCP and static IP addressing.
• Exchange 5.5 Administration for Creating / deleting Email accounts. Creating,
planning and editing mail groups and users policies.
• Maintain all the records of IP address, computer and printer inventories and
networking devices like hubs and switches.
• End-user support for hardware, software and Windows operating systems.
• Planning for the New Projects, destine and implement the network planning.
• Router installation and troubleshooting, monitoring WAN links and co-coordinating
with ISP for troubleshooting of WAN links problems.
• Purchased software licensing and tracked licensing compliance
• Maintained corporate Intranet and Internet sites
• Maintained security policy, addressed server security issues and applied appropriate

security patches and upgrades
Key Contributions:
• Administered multi-server Windows NT LAN, 400+ workstations and 20 Servers
• Maintained the availability of company computer systems including servers,
workstations, laptops, printers and multimedia equipment
• Implemented X.400 connectors between two Exchange servers located in US &
India. Implementing project based Test Labs and Test Servers, Win’ NT servers that
will be used for extensive testing, benchmarking of software’s (in-house developed /
Client Software) on all OS using self devised / third party tools.
• Coordinating with system administration group for Formulating Procedures and
documentation of the same is being ensured.
• Maintained inventory of IT assets
• Regularizing backup jobs for production servers, domain controllers & exchange
servers & vss & cvs repository servers.
• Introduced brick level exchange 5.5 servers backup through arc server.
• Introduced mrtg monitoring for wan router devices and “what’s up GOLD
MONITORING” tools for production servers, vpn boxes and wan links in regular
basis.
• Introduced trend micro antivirus for corporate network servers & email gateways.
• Regularizing backup jobs for production Servers, Domain Controllers & Exchange
Servers & VSS & CVS repository Servers.
• Introduced Brick Level Exchange 5.5 Servers backup through Arc Server.
• Introduced MRTG Monitoring for WAN Router devices and “What’s UP Gold
Monitoring” tools for Production Servers, VPN boxes and WAN links in regular basis.
• Introduced Trend Micro Antivirus for Corporate Network Servers & Email Gateways.
Server
Expertise &
Tools:
Operating Systems & Hardware
1. Windows server 2008, 2012, 2016
Windows 7, Windows 10
2. Redhat Linux
3. Unix (Solaris)
Mailware
1. Exchange 2003
2. Exchange 5.5
SysLog server
Kiwi syslog Daemon - SysLog server.
Software Packages
1. MS Office Suite
2. PC Anywhere
3. Photoshop
Protocols/ Networking

3. Sendmail
4. Office 365
Backup Software
1. Verities Backup Exec 9.0
2. Arc Server
3. Symantec Ghost
Server Monitoring Tools
1. HP SIM , MRTG & BIG SISTER Real
Time Router bandwidth Monitor.
2. Exchange Server Monitoring:-
Spotlight & Promotodag
3. Windows 2008 AD Restoration:
• Quest AD Object Restore
4. Active Directory Administration
& Migration Monitoring Tools:
• Hyena , NetIQ, ADMT, Dameware NT
utilities
5. Server Hardware , Monitoring &
Management Tools:
• HP System Insight Manager (HP SIM)
6. Directory / Exchange Migration Tool :
• ADMT, Quest Migration Manager &
Quest Domain Migration Wizard,
NETIQ Domain Migrator
1. Cisco Router & Switch Configuration
2. TCP/IP server configurations
3. DHCP Server Config
4. DNS Server Configuration
Servers
• DELL 1400 , 2400, 4400, 2450
• IBM X Server 3650 , 3260 , 3250 ,
Blade Center servers.
• HP DL380 , DL360, ML 560, HP Blade
Center Servers.
Virtualization Technology :
• Microsoft Virtual Machine
• VMWare Workstation 11
• VMware ESX 3.5 , 4.1 , 5.0 , 6.0
Cluster and Virtual Center Server.
Antivirus & Security Patch
1. SUS & WUS via AD GPO
2. Symantec Antivirus Software Corp
Edition.
3. Mcafee Antivirus
Active Directory Security Log
Analyzer & Reporting
1. Analyzer for Security & Event
Log Monitoring for Servers :
GFI Languard Security
2. Change, Tracking & Auditing of
Active Directory :
Quest Change Manager & Netpro

Inventory & Report and Touch
Management Tools
1. Altiris
Passport
Details
Passport Number : On Demand
Passport Issue Date : 30/01/2017
Passport Expiry Date : 29/01/2027
Place Of Issue : Bangalore
Nationality : Indian
Personal
Details
DATE OF BIRTH : 09-NOV-1971
PLACE OF BIRTH : Durgapur, West Bengal , India
Marital status : Married
IT Certifications:
ITIL - V3
IT Infrastructure Library - V3 ITIL
Candidate ID : 213312 -6555
Year : 2009 - Nov
MCSE -2012
MCSE - Microsoft Windows
2012 Server & Active
Directory Administration
Microsof
t
Microsoft Certification ID (MC ID) is 3314111.
http://www.brainbench.com/transcript.jsp?pid=5657960
MCSE -2008
MCSE - Microsoft Windows
2008 Server & Active
Directory Administration
Microsof
t
Microsoft Certification ID (MC ID) is 3314111.
http://www.brainbench.com/transcript.jsp?pid=5657960
MCSE -2003
Microsoft Windows 2003
Server & Active Directory
Administration
Microsof
t
Microsoft Certification ID (MC ID) is 3314111.
http://www.brainbench.com/xml/bb/transcript/public/viewtranscript.xml?pid=5657977
MCSE -NT4
Windows NT4 Server
Microsof
t http://www.expertrating.com/transcript.asp?transcriptid=786664
Redhat Linux Linux Administration Redhat http://www.brainbench.com/transcript.jsp?pid=2330515
PRINCE2®
PRINCE2® Foundation
Project Management
Certificate
AXELOS
& EXIM Candidate Number 5918727 ; Certificate number : 5918727.20628826
AWS Solution AWS Solutions Architect Amazon AWS Certificate number : AWS-ASA-31061
Education
Qualificatio
n Details:
Qualification: Diploma In Electronics & Communication Engineering (10
th
Std+12
th
Std + 3
years full time Diploma)
Specialization on Electronics & Communication Engineering (Full Time)
Year Of Passed: 1994.

Architect
Web
Services
https://www.certmetrics.com/amazon/public/transcript.aspx?
transcript=KR11RGW2KNQEQPGR
Training : Cisco Certified Network Administrator (CCNA)
Venus Technology, Bangalore
VMware VSphere 4.1 (VCP) , VMware VSphere 5.1 (VCP)
Venus Technology, Bangalore
REFEENCES : Mr. Gordon Chen
BMW ASIAPACIFIC DATA CENTER IT -MANAGER
BMW Group Singapore & Malaysia.
Mr. Aman Sood
FlipKart India Pvr Ltd – IT- Director
Bangalore, India.
Mr. Rajesh N
Cognizant Technology Solutions – Service Deliver Manager
Manyata tech park, Bangalore, India.