5. Objective of the Report
• To apply theoretical
knowledge in the practical
field.
• To have exposure to the
functions of general banking
section.
Limitation of the Report
• A short course of time was
allocated for the program.
• Some officer did not
provide information
because of their busy time.
• The bank did not provide all
required information
because of official secrecy.
• The Branch also did not give
me the big responsibilities
because I was an internee.
6. Methodology
• Primary Sources
• Secondary Sources
Scope of the Report
• The scope of the Report was
limited to the practical
aspect of Southeast Bank
limited in the strictest
sense.
7. Organization overview
• Established in 1995
• Running its operations since nineteen years
• 130 branches
• Dhanmondi & Moghbazar branches opened on 29th
December’14
8. • Mission
To become one of the leading and highly competitive bank system
institutions not only in national ground but also in international ground
• Vision
To help the economic section of this country as well as decreasing the
gap of investment and savings of the economy through savings mobilizations
and motivates the speed of industrialization
• Objective
To give high priority to its customers as believes that to provide standard
financial services is to deliver a quality that makes every transaction a
pleasurable experience
9. • Strengths
Recruiting policy
Working environment
Satisfaction of employees
Attractive compensation
• Weaknesses
Relaxed performance of HR department
Failure of suitable candidates recruitment
Developing not developed
SWOT Analysis
10. Unsatisfactory future post
Unattractive marketing campaign
• Opportunity
Can follow direct exams for recruitment
Can come up with different offers
Can find out the demands and complains of its customers
11. • Threats
Bank may lose efficient employees
Probationary employees may leave after confirmation
Highly qualified banks offer attractive schemes
12. General Banking Activities
Function of General Banking
• Account Opening Section.
• Cash Payment and Receipt
Section.
• Local Remittance and
Online Transaction.
• Clearing Section.
• Clean Cash and Accounts
Section.
Type of Deposit
Current Deposit (CD)
Account.
Savings Bank (SB) Account.
Special Notice Deposit(SND)
Account.
Fixed Deposits Receipt
(FDR) Account.
13. The interest rates of different
deposits are the following
TYPES OF DEPOSITS RATE OF INTEREST(with effect from june 16, 2014)
1. CURRENT (CD) 0.00%
2. SAVINGS (SB)
Below taka 10.00 lac Tk. 10.00 Lac &
above
5.00% 5.50%
3. SPECIAL NOTICE DEPOSIT(SND) Banks and NBFIs: 5.50%
Customers
Below Tk. Tk. 1.00 crore& Tk. 25.00 Tk. 50.00 Tk. 100.00
1.00 crore above but below crore & crore & crore &
Tk. 25.00 crore above but above but above
below Tk. below Tk.
50.00 crore 100.00 crore
4.00% 5.00% 6.00% 7.00% 8.00%
Mother account(IPO): Will be fixed upon approval from Head Office
on case to case basis.
14. Other Service & Special Saving
Scheme
• Locker Service
• Collection of Grameen Phone Bill
• Convertible Taka Account
• Foreign Currency Account
• Consumer saving Scheme
16. Categories of Depositors
• Individuals
• Joint Account
• Sole Proprietorship Concerns
• Partnership firms
• Private Limited Company
• Public Limited Company
• Liquidators
17. Clearing
• Clearing checks
Processing of funds that destruct from the payers account
and the money goes to the payee’s account .
Two types of clearing cheques under BACPS.
Regular value
Less than or equal 500000 taka
High Value
Greater than 500000 taka
• Clearing is more safety than cash payment
18. • Voucher sorting
- Preserves debit or credit voucher of specific date
• EFTN
-Inward
- Outward
ure
Clearing operations are completed in three stages:
• Operation at branch level.
• Operation at Internal Clearing-House i.e. Local office.
• Operation at the Clearing-House in Bangladesh Bank.
Operational Procedure
19. •Useful for
finding out the
portion of
profit or loss
•SBS 1
•SBS 2
•Every month
financial
observation
•Every week
record
Thursday
position
Monthly
Position
BudgetSBS
Clean cash & Accounts Department
20. • Closing
Observes the present condition of the bank
The closing of the end of the June is done by taking the average of the month of
January to June and to do the end of December closing, the average of the whole
year has to calculate
21. Findings and Analysis
Positive Findings
• Experienced employees.
• Motivated the employees.
• Co-operative & helpful.
• Working environment.
• Customer service.
• Formalities & procedures.
Negative Findings
• Lack of manpower.
• Centralization.
• Few Merchant Locations
• Lack of Computer
Knowledge
• Advertising and promotion
• Lack of Proper Maintenance
of Files
• Lack of Training.
22. Recommendation
• SEBL can pursue a Diversification Strategy in expanding its current
line of business
• By expanding Business Portfolio, SEBL can reduce its business risk
• SEBL should increase efficiency Online Banking System for efficient
transaction of business.
• They should increase the manpower.
• Management efficiency needs to be enhanced.
• They should take proper initiative to create strong image among the
people through aggressive marketing to attract more client, they
should also pay more attention to customer retention.
• More ATM Booths Should opened for the ease of the clients.
23. For General Banking
• Skill and efficiency should be given more importance
• The service should become more active and effective
• Ensure customer satisfaction
• Different types of products of General banking activities should be
presented.
For Accounts Section
• Works and activities should be properly distributed to decrease work
pressure on some employees.
• Internet service should be updated.
24. For Credit Division
• The bank should for more flexible credit cards with terms and conditions.
• Different type of credit product should be introduced and increased with
proper categorization.
• Credit products should be introduced by proper marketing.
• Constructing effective training program can enhance employee’s
operational competence .