1. Susana Sanromán Prado
susana_sanroman@hotmail.com
964765178(m) 211352511
PERFIL
An accomplished emotionally intelligent Training Manager Specialist with extensive experience in a service sales driven
industry, qualified, competent and able to demonstrate a successful track record of high standards of Learning and
Development in different business areas, able to program, train, coach and evaluate Operational Training & learning needs,
using my experience as a Retail Manager to achieve effective communication at all levels in several languages.
Having worked as a General Manager for 13 years in the Retail Industry in United Kingdom, I gained a broad experience in
Training and Development systems within Company for employees at all levels and different areas of the business.
Excellent organisation and motivation skills, able to demonstrate a successful track record of step changing of standards
and financial performance through my passion for Training & Development and Customer Service to achieve highly
successful businesses.
CAPABILITIES
· Ability to recruit, induct, train, coach, performance manage and promote team members and managers through structured
and detailed methods.
· Extensive experience in training and operational needs analysis, development & implementation of solutions resulting in
overall store and personnel performance improvement and career development for staff and management.
· An effective communicator demonstrating versatility, flexibility and the capacity to innovate at all levels and deliver high
standards of Learning & Development in all areas and levels of the business.
·High capavilities of analysis, using my experience as a GM understanding in-depth the all areas of businesses.
. Great levels of organisational skills encompassing, managing controllable costs, change management, time and resource
management and effective strategic planning.
. 11 years’ experience in retail store management ranging from turnovers of 0.5 million to 1 million, with accountability for
staffing levels varying from 10 – 25 employees.
GENERAL MANAGER RETAIL INDUSTRY: Key Achievements & Job Description.
 Achieved a 30% overall increase in store sales turning around it’s performance from under perform to “over”
perform through the re-assessment of staff and operations to the highest level of sales in the district. (Starbucks
Millionaires Club).
 Took a 56% Health and Safety Audit, in Starbucks Surbitton store, to 80% in a month.
 Achieved stock loss results within company guidelines through staff training and high levels of customer service
increasing staff awareness.
 Participated in the launch of the new deployment system in-store being responsible for the training & coaching
of store managers and staff, while rolling out new deployment at my own store.
 In Esprit, in my manager’s abscence and for a month and a half, my store was the only one to achieve the
targets over the country average actual sales in every department.
 In Zizzi, I improved the visual marketing to great standards and brought labour control to the store.
 Building a new team, improving sales & marketing at Deliverance Herne Hill to secure new store openings in the
company.
Deliverance LTD: Restaurante de cocina internacional, servicio a domicilio 2014 – 2012
Positions Held: Store Manager
• Customer Services
• Responsible for staff management, recruitment and training and development at all levels

2. Susana Sanromán Prado
• Achievement of stores objectives on a weekly/ monthly/ yearly basis
• Purchaser manager and stock control
• Responsible for Health & Safety in -store
• Responsible for maintenance in-store
Additional responsibilities:
• Development for the new Ordering IT System
• Working closely with the Marketing Team to find and implement specific actions for Deliverance Herne Hill
Select Service Partner, Brand. Delice De France: Pattiserie 2012 – 2009
Positions Held: Store Manager
Responsibilities as detailed above and the following specifications to the job:
• Duty Manager at King Cross and St Pancras stations. Responsibilies are: Monitoring standards, Maintenance, H&S,
Food Safety, Board visits and any unit issues on a shift basis.
• Head Barista for Kings Cross, Euston, St Pancras, Tottenham Hale stations. Responsible for coffee standards at the
mentioned station units, with Brands as Upper Crust, Rittaza, Delice De France, Millies Cookies, Bars etc. By running Senior
Barista Courses, monitoring standards on a monthly basis and working with Unit Managers on achieving 100% on quarterly
Coffee Audits.
Curves by Zizzi: Moda tallas Plus
2009
Positions Held: Store Manager
Responsibilities as detailed above and the following specifications to the job:
• Business consultant
• Visual management for the store and marketing advisor
Esprit Retailer: Moda/ Asistente de gerente 2009 – 2008
Positions Held: Store Manager
Responsibilities as detailed above and the following specifications to the job:
• Customer Services and Compliance Administrator in store
• Stock control and transfers
Starbucks Coffee Company Ltd: Cafetería 2008 – 2005
Positions Held: Store Manager
Responsibilities as detailed above and the following specifications to the job:
• Coach Learning Certificate ( L&D Team) – Starbucks experience classes
• Participate in Open Days for Shift Supervisors, Assistant Store Managers and Store Managers
• Work experience for District Managers
Cafe Nero: Cafetería Italiana 2005- 2000
Positions Held: Store Manager
Responsibilities as detailed above and the following specifications to the job:
• Member of the New Stores Opening Team
British Home Stores: Moda 2000
Position Held: Customers Services & Complaints Supervisor.

3. Susana Sanromán Prado
EDUCACION Y CURSOS
-Técnico especialista en Hostelería y Turismo Colegio Aloya – Vigo,Spain
- Certificado de profesionalidad “Docencia de la Formación profesional para el empleo” ( Equivalent to CAP) for the Conselleria de
Traballo,Galicia - Vigo- Centro CIP
-Coach Learning Certificate- Starbucks Ltd – London
-Management Coach Mentor- Starbucks Ltd – London
LEARNING & DEVELOPMENT SPECIALIST: Key Achievements & Job Description.
 Successfully developed 9 employees into management through the effective use of PDP`s and performance
management empowered by my passion and skills for L&D.
 Assisted in several new store openings at different companies, where my primary role was to offer support to
new managers and overseeing training of new staff & management.
 Being part of the development team for the new Ordering IT System at Deliverance while training 2 new shift
supervisors for further development.
 Improving Coffee Standards at my patch as a Head Barista from 69% on 2009/10 to 90% on 2010/11.
 Becoming the number 1 Delice De France on my first year in Select Service Partner by creating a great Team for
the unit opening and setting the business for success.
 Becoming Learning Coach at Starbucks: Running Starbucks Experience Classes, also implemented training
package for managers – rolled out Surrey District for Starbucks.
 Successfully opened two Caffe Nero stores and Delice De France including operations and all levels of store
training.
Deliverance LTD: Restaurante de cocina internacional, servicio a domicilio 2014 – 2012
Responsabilities:
 Tranining with in the work enviroment at all levels.
Additional responsibilities:
 Tranining & Development for a team of 25 employees with regards to the new Ordering IT System
Select Service Partner, Brand. Delice De France: Pattiserie 2012 – 2009
Responsibilities as detailed above and the following specifications to the job:
 Head Barista for Kings Cross, Euston, St Pancras, Tottenham Hale stations. Responsible for coffee standards at the
mentioned station units, with Brands as Upper Crust, Rittaza, Delice De France, Millies Cookies, Bars etc. By running
Senior Barista Courses, monitoring standards on a monthly basis and working with Unit Managers on achieving
100% on quarterly Coffee Audits.
 Organasing and running courses for Coffee Coaches, working on their individual monthly objectives at the different
stores and following up with feedback to General Managers to achieve 100% Coffee Quality Audit
Starbucks Coffee Company Ltd: Cafetería 2008 – 2005
Responsibilities as detailed above and the following specifications to the job:
 Learning Coach at the L&D Team Starbucks UK: Organising and running my Starbucks Experience
Classes, there are induction clases for all new partners coming into the business.
 Training & Coaching General Managers: Implemented training package for managers on different projects rolled
out at Surrey District. All objectives were chieved and exceded.
Cafe Nero: Cafetería Italiana 2005- 2000
Responsibilities as detailed above and the following specifications to the job:
 Training new Store Teams on store operations, in colaboration with the New Store Opening Team.

4. Susana Sanromán Prado
-SCAE Professional Barista Course & Qualification UK- http://www.coffeecommunity.co.uk/barista-courses/scae-professional-
barista-course-qualification/
-Situational Behaviour Management course – Starbucks – London
-Partner Self Serve Specialist- Starbucks Ltd – London
-Health & Safety Course L3 UK – Cafe Nero, Starbucks Ltd, Deliverance – London
-Fire course UK- Deliverance-London
-Alcohol Licence UK- London
-First Aid Course UK– Starbucks Ltd, Deliverance – London
IDIOMAS - BILINGÜE
Spanish- Mother tongue
English- Native
Portuguese- A2
French – A1