Fitflop Case Study of Improved International Communications and Cost Reduction with Truphone
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Demonstrates how Truphone was able to reduce FitFlop's mobile and data spend while simplifying communication globally.
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Fitflop Case Study of Improved International Communications and Cost Reduction with Truphone
- 1. FitFlop™ With Truphone, FitFlop™ simplified communications and reduced mobile spend by 93%
- 2. The Business Challenge FitFlop™ designs and distributes beautiful shoes engineered to make you feel fantastic. But, with no retail outlets and staff constantly on the move, it’s critical FitFlop™ remains in contact with partners.
- 3. Mike Procyshyn, Head of Infrastructure, FitFlop™ “While setting up our New York office, I wasn’t getting anybody from the US phoning me back as our suppliers did not have international calling. This caused delays, potentially leading to loss of business.”
- 4. The Truphone Solution With UK, US and Hong Kong numbers all on a single device, FitFlop™ staff are better connected wherever they are – and contacts stay in touch at a local rate. Mike Procyshyn, Head of Infrastructure, FitFlop™ “Truphone solved all of our problems.” Truphone dramatically reduced roaming costs too. Staff saw their bills drop by up to 93%
- 5. Great service With 24/7 global support from a dedicated and enthusiastic team, FitFlop™ know they can solve issues without being passed around a call centre. Local presence With multiple international numbers on a single SIM, FitFlop™ maintains a local presence by enabling international contacts to keep in touch at local rates. Cost savings Some FitFlop™ staff reduced their bills by as much as 93%, saving hundreds of pounds per user, per month. Truphone Benefits
- 6. Mike Procyshyn, Head of Infrastructure, FitFlop™ “The best thing about Truphone is that you’re talking to the same people each time, so you’re building a relationship and you trust them to deliver an excellent service.”
- 7. Want to know more? Get in touch UK: +44 (0)20 3006 4300 | business.uk@truphone.com US: +1-888-996-6245 | business.us@truphone.com AU: +61 (0) 2 8999 4206 | business.au@truphone.com NL: +31 (0)30 7600 556 | business.nl@truphone.com PL: +48 732 400 907 | business.pl@truphone.com DE: +49 (0)6171 8976 555 | business.de@truphone.com HK: +852 8101 2102 | business.hk@truphone.com ES: business.es@truphone.com truphone.com