1. Susan Bernstein bernsteinsusan@yahoo.com
320 Peninsula Avenue #411 || San Mateo, CA 94401 (650)-218 2698
SUMMARY OF QUALIFICATIONS
Accomplished, high energy professional with extensive business, sales, account management, business development,
and marketing experience. Proven performer with detailed expertise and the ability to lead and motivate others to
achieve sales objectives. Excellent ability to learn new technologies quickly as well as the ability to oversee multiple tasks
simultaneously. Proven ability in speaking directly to decision-makers by establishing strong/profitable relationships.
• Creative Sales & Marketing Background
• Experienced Real Estate Management
• Proficient in Business Development
• Superior Problem Solving Skills
• Expert in Marketing Concepts
• Superior Customer Service Skills
• Efficient Relationship Builder
• Strong Communication Skills
Top-ranked sales professional with a nearly 25-year record of success in sales. Highly developed customer facing
skills with a passion for client referrals. Confident, ambitious, and a well-versed professional with extensive and
practical marketing experience. Results-oriented in business development and marketing with proven and
measurable financial results. Possesses a strong sense of responsibility, team work, and sales leadership.
PROFESSIONAL EXPERIENCE
Wyndham Worldwide San Francisco, CA
Inside Sales July 2010 – Present
• Recruited to up-sell additional property opportunities to existing clients in exchange for gift at presentation.
• Consistently demonstrates excellent follow-through with clients and recognized for customer satisfaction.
• Identifies clients' business challenges and collaboratively shapes solutions to meet their wants/needs.
• Self generates business by referrals; handles paperwork efficiently with proven ability to lead and
coordinate clients from contact through contract close with ease and an excellent attitude.
Shell Resorts San Francisco, CA
Vacation Ownership Inside Sales May 2006 – June 2010
• Continuously increased sales output each month resulting in achieving and surpassing
expected quota.
• Managed an active pipeline of sales per month and consistently exceeded 100% of monthly quota.
• Consistently demonstrated excellent follow-through with clients and recognized for customer satisfaction.
• Proven ability demonstrated in keeping current on sales information and materials with knowledge and
application of sales techniques by providing consultative and accurate sales presentations to existing clients.
• Renders outstanding account management—developing and closing sales opportunities in the market.
• Consistently boosts and increases business to the company by generating new revenue and growing new
business while establishing and maintaining a superior satisfaction rating with clients and personnel.
Woodlake Anchor, CA
Real Estate Agent July 2005 – April 2006
• Provided clients with a comprehensive overview of their market of interest and offered a basic-level and
fundamental understanding of laws and other regulations as it pertains to their real estate transaction.
• Made offers on a homes on behalf of clients, upon having offer accepted arranged for home inspections.
• Consistently demonstrated excellent follow-through with clients and recognized for customer satisfaction.
• Self generated business by referrals; handled paperwork efficiently and proven ability to lead and coordinate
clients (buyers/sellers) from contracts through the close of escrow with ease and an excellent attitude.
• Sold residential properties (cold and warm calls) to qualified clients acted as buyer's agent as well.
• Highly competent in qualifying, reviewing, and processing applications for potential buyers and sellers.
• Increased customer leads through referral of satisfied clients, and provided clients with concise information.
• Solved issues that arose during the course of transactions by utilizing extensive real estate knowledge.
• Raised performance by decreasing market cost per lead and converting leads at a higher rate than peers.
Trendwest Resorts Burlingame–Novato-SanJose,CA
Associate Manager March 1998 – February 2005

2. • Managed a team of five Sales Consultants, assisting them in closing deals after they initiated sales.
• Supervised for all aspects of training including developing successful sales techniques to overcome objections.
• Established working relationships with clients and brought in new clients through referral based business.
• Provided outstanding customer service by investigating and resolving all customer issues in a timely manner.
• Keen ability to identify markets, prospect new business, and provide strategy development and execution.
• Utilized strong leadership skills and creative closing and negotiating techniques in commission only position.
Trendwest Resorts Santa Clara, CA
Sales Consultant August 1993 – March 1998
• Sold vacation ownership property in various places such as Hawaii, Mexico, Yosemite, and Lake Tahoe.
• Proven expertise demonstrated in developing own referral base from present or potential customers.
• Became the first female to achieve “President’s Club” award twice with 100 annual sales in 1994 and 1996.
Global Intervals San Mateo, CA
Sales Consultant September 1990 – July 1993
• Proven ability demonstrated in selling time sharing properties located in Hawaii and Colorado.
• Led charge of developing new business while maintaining excellent relationships with customers.
• Exceptional closing skills and the ability to preserve sales by instilling trust and confidence in new customers.
Tradewinds Tours San Mateo, CA
Tour Consultant August 1987 – August 1990
• Initiated the organization and packaging of tours for various customer brackets to West Coast destinations.
• Utilized excellent customer service skills in continuous coordination with bus operators, hotel, and tourist sites.
• Demonstrated excellent follow-through with clients and recognized for superior customer satisfaction.
Los Prados Hotel San Mateo, CA
Front Desk Clerk July 1985 – August 1987
• Handled customer transactions, selling rooms, greeting guests, and performing concierge duties.
• Developed and managed expense and revenue budgets, and ensured proper daily financial balancing of hotel.
Candy Jar San Mateo, CA
Retail Manager October 1983 – July 1985
• Management functions included employee hiring, training, scheduling, motivating, and payroll.
• Directed product placement and marketing operations to exceed aggressive corporate sales goals.
• Provided strong organizational leadership and active participation in sales and business development.
• Consistently participated in store performance, which was among the top performing stores nationally.
• Used records of selling and inventory ordering/tracking to reduce and eliminate inventory shrinkage.
P&O Ferries Southampton, England
Tour Consultant October 1980 – June 1982
• Functioned as a liaison between bus operators and ferry companies to minimize issues raised.
• Successfully coordinated detailed tour packages throughout Europe, which were sold by bus operators.
• Proven ability demonstrated in consistently securing hotel blocks, communicating with hotels,
museums, and other tourist sites by arranging ferries and confirming payment of packages.
• Required excellent people and organizational skills with the ability to handle the pressure of deadlines.
EDUCATION
Bournemouth University Bournemouth, England
Associate of Arts in Business Studies 1980
LICENSES
California Real Estate License 1993