1. NAME: K.SURYA NARAYANAN Contact: 8495006000/Email: surya.cruise@gmail.com
Seeking middle to senior level assignments in Sales & Operation Management with a leading organization of repute in
Information Technology sector
Profile Summary
• A Competent Professional With nearly 6 years of experience in:
~Operations Management ~Project Management ~Data Reconciliation
~Client Relationship Management ~Attrition Management ~Account Management
• An out-of-the box thinker with proven track record of establishing processes, streamlining workflow and creating team work
environment to enhance productivity innovatively
• Excellent interpersonal skills with problem solving, logical thinking and analytical abilities
Core Competencies
• Mapping Clients’ requirement and coordinating, developing and implementing process in line with guidelines
• Monitoring the overall functioning of Processes, Identifying improvement areas and implementing adequate measures to
maximise customer satisfaction level
• Preparing MIS report as per SLA and B2B with a view to apprise management of the process operations and assist in critical
decision-making process
• Assessing the customer feedback ,evaluating areas of improvements & Providing Critical feedback to the associates on
improvements and achieving higher customer satisfaction matrices
Academic Details
• Completed M.B.A. in Finance and Marketing Management in April 2011 with 72% at Karunya School of Management,
Karunya University, Coimbatore.
Organizational Experience
Company Name: IBM INDIA PVT LTD.
Period: March 2014 to till date
Role: Project Coordinator
• Effectively selling AMC (Annual Maintenance Contract) B2B renewal services of enterprise products
• Assist with planning projects and managing complex spreadsheets
• Assist with project documentation SOW, RFP, RFQ,
• Ensure all commitments are met in accordance to the goals and objectives of the project.
• Prepare reports on project financial aspects and progress
• Manage and coordinate change activities like extension, termination in the contracts
• Assist with project closure activities
• Coordinate all relevant departments’ activities to ensure smooth flow
• Supported the proposal response team in pricing of CISCO BOM from CSCC & CCW-R Tool.
• Follow-up for the B2B quotes from different OEM
• JUNIPER,FORTINET,CHECKPOINT,AVAYA,RADWARE,NICE,PALOALTO,ARUBA,BROCADE,CITRIX,
• DATAPOR, F5, VSS MONITORING PRODUCTS, JMPOT, MACAFEE, ARUBA, ARRAY NETWORKS, ALLOT, A10,
ALCATEL LUCENT.
• Effectively negotiating with clients for multiyear closure at incremented values.
• Improving CSAT level by understanding customer requirement, resolve queries and prompt response through mails and calls.
• Coordinate with technical & delivery team in order to support customer and meet committed SLA.
• Coordinating with customers and OEM for the meetings and negotiation on the B2B sales closure
• Coordinating with sales and biz ops team for backlining B2B of the support maintenance contracts products
• Coordinating with the Vendors and OEM’s for resolving the service delivery issues
• Handling escalations and resolving RMA TAT issues according to SLA
• Work closely with the internal stakeholders such as technical team, projects team as well as service team to ensure customer
satisfactory in terms of execution of project and fulfilling their requirements.
• Facilitated weekly project review meetings and conference calls.
• Main point of contact, kept an open line of communication both by phone and email as well as providing reports to the
business team to ensure the accuracy of cisco & other proposal submitted to customer.
• Helped with the coordination of over 40 Project Managers for b2b contracts across pan India
2. • Ensure accurate and timely assigned monthly and daily report generation
• Tracking and reporting on specific projects and assumed deadlines
• Maintaining and updating multiple credentialing databases and core system records.
• Keep OEM’s Vendors and distributor’s informed on the status of their order, reconcile errors in a cost effective manner,
resolves post-order issues such as returns and follows up to ensure all needs are fulfilled.
• Training new joiners on the process and ensuring that they are well aware of the process.
• Defined and improved on current policies, procedures, and best practices.
Company Name: WIPRO LIMITED.
Period: November 2011 to February 2014
Role: Account Manager
• Searching for new clients who could benefit from company’s services and maximizing customer potential.
• Contacting telephonically/meeting Person and identifying the right prospect.
• Establish, develop and maintain strong relationships through regular meetings and identification of further B2Bsales
opportunities for development.
• Work closely with the internal stakeholders such as technical team, projects team as well as service team to ensure customer
satisfactory in terms of execution of project and fulfilling their requirements.
• Required to provide consistent feedback to the senior management about customer and competitor activity as well as regular
reporting on activities.
• Submitting proposals for customer requirement and follow-up for the quotes from different LOB of OEM and involving in
negotiation at all levels.
• Handling small and large product attached service bids and negotiating on contract terms.
• Converting warranty expired contracts and renewing them to Annual maintenance contract.
• Maintaining promised SLA’s to customer and working out on the spare planning in order to have long term relationship with
customer.
• Taking end to end ownership of all the operations for the orders picked to be billed in the system.
• Attending to service calls logged by customer and resolving them telephonically/remote with service engineers.
Company Name: THRIVENI EARTHMOVERS PVT. LTD.
Period: June 2011 to October 2011
Role: Sales Executive
• Takes care of operations like Interacting with clients for delivery, sales, and payments follow up.
• Contacting telephonically/meeting Person and identifying the right prospect.
• Acquiring new corporate clients as well as maintaining the existing clients.
• Generation of Daily and weekly reports
• Drive repeat business by providing, excellent service, accurate and thorough product knowledge to customers and through
relationship building with customers
Personal Profile:
Date of Birth : 15th
August 1988
Father’s Name : M. Kannan
Nationality : Indian
Languages Known : Speak - English, Tamil, Kanada and Malayalam,
: Read & Write – English and Tamil
Traits/Attitude : My adaptable nature helps me to work in a team or as an individual. Result oriented Attitude and Self-
control.
Hobbies : Listening to music.
Declaration:
I do hereby declare that particulars of information and facts stated herein above are true, correct and complete to the best of my
knowledge and belief.
Place: Bangalore K.SURYA NARAYANAN
