This document provides a summary of a senior professional with 17 years of experience in business transition, resource management, project management, and operations. The professional is currently a Senior Manager of Business Transition at Mphasis in Bangalore, India and has experience managing transitions, projects, resources, and operations. Areas of expertise include transition management, stakeholder management, project management, process improvement, and people management.

1. SENIOR / TOP MANAGERIAL ASIGNMENTS
Business & Process Transition ~ Resource Management ~ Workforce Management ~ Project Management ~
Business Operations
Location Preference: Tamil Nadu ~ Kerala ~ Bangalore
A strategic planner & visionary professional with proven skills in building business, leading operations, working in multi-
cultural environment and delivering sustained growth in dynamic conditions
Profile Summary
• A dynamic professional with nearly 17 years of experience
• Presently associated with Mphasis, Bangalore as Senior Manager –
Business Transition
• Proven skills in administering project activities from conceptualization
to execution including business definition, feasibility & optimization,
planning & implementation and transition to BAU as per pre-set
compliance
• Proficiency in preparing MIS reports with a view to apprise management
of process operations and assist in critical decision-making
• Expertise in arriving targets, SOP & SLA and maintaining CTQ (Critical to
Quality) / CTP (Critical to Process) targets
• A strategic planner with proficiency in streamlining business processes,
defining continuous improvement processes, accelerating employees’
strengths & building powerful teams that can conquer any obstacles
• An innovative, loyal & result-orientated professional with strong communication & interpersonal skills
Areas of Expertise
Functional Skills:
Transition Management & Analysis Stakeholder Management Resource Management
Project/ Program Management Operational Excellence Quality Management
Business Process Management Client Relationship Management People Management
SLA Management Performance Management
Managerial Skills:
Effective and accountable in high-profile executive roles: Overcomes complex challenges and makes high-stakes
decisions using experience-backed judgment and irreproachable integrity
Corporate strategy & development specialist: Characterizes as a visionary, strategist & tactician. Consistent record of
delivering results in growth, revenue, operational performance and profitability
Consistently deliver mission-critical results: Driven by a visceral “hard-wired” need to strategize and to innovate.
Gifted with the vision, determination and skills needed for high-level revenue-building strategies and tactics
Strong orientations in operations: Participates in high level operational initiatives, including process
reengineering & improvements, turnaround management and reorganization
Suresh Raamaswamy
+91-9880041262
sureshraamaswamy@gmail.com
Bangalore

2. Work Experience
Since Aug’02 Mphasis, Bangalore
Growth Path:
Aug‘02 – Oct‘06: Associate
Oct ‘05 – Mar’07: Unit Manager – Central Resource Management Team (CRMT)
Apr ’07 – Nov’10: Manager (CRMT, WFM Shared Services)
Dec ‘10 – Jul‘12: Senior Manager (RMG, WFM Shared Services)
Aug‘12 – Oct‘13: Senior Manager (BOPS, RMG, WFM, MIS)
Nov’13 – Dec‘14: Senior Manager (PMO)
Since Dec’14: Senior Manager Business Transition
Key Result Areas:
• Steering the successful roll-out of enhancement / continuous improvement projects with accountability of setting
timelines, analyzing requirements, prioritizing tasks and identifying dependencies
• Establishing corporate strategies for successful execution of various projects; handling operations related to client
business processes through assessment of potential opportunities
• Driving strategic initiatives at enterprise level by engaging partners, suppliers & stakeholders
• Managing the smooth transition from current to future business operations through clear recognition & responsibility
to make the organization ready for migration to new ways of working
• Preparing MIS reports with a view to apprise management of process operations and assist in critical decision-making
• Driving process transition by ensuring smooth transformation from current to future business operations
• Deploying project management tools and processes for each transition, including setting up and chairing the
appropriate project governance meetings
• Encouraging data integrity to track and report progress of each transition under management, to plan appropriately
whilst ensuring risks and issues are identified, escalated & resolved
• Furnishing project management support for entire lifecycle of a transition, to ensure that all Legal and project related
deliverables are met & ensuring that project status reporting is in place
• Administering P&L management, business development and change management with expertise in delivering path-
breaking revenue enhancement and other business improvement practices
• Managing operations while “owning client’s business deliverables” apart from sharp focus on contractual deliverables
• Developing business partners and vendors to provide overall operational excellence
• Spearheading Domestic Business and leading operations for large international engagements
• Transforming client’s business to reduce their operating expenses & improve customer satisfaction
• Mapping client’s requirements, attending / conducting business user meeting, project planning & scheduling
providing them customized business solutions
• Transitioning systems to upgraded versions to achieve efficiency in various operations; spearheading process
improvement initiatives
• Conducting internal process audits & process reviews for ensuring strict adherence to the process
parameters/systems as per defined guidelines
• Implementing several process improvement initiatives in form of Automation and Re-Engineering
Highlights:
As Senior Manager (Business Transition)
• Entrusted with the responsibility of functioning as an interface with the Client PMO, Business & Solutioning Team
• Successfully managing offshore stream of works against project plan to ensure seamless migration
• Played a key role in undertaking projects entailing:
o Tax season volumes for the largest US brokerage house, covering 3 LOB’s across Bangalore & Pune for 75
resources
o Pre-migration & testing support from current CBO engine (Aspire platform) to Maxit, for large UK BFS Company
for their IB operations-New logo for the company
o Supporting Legal remediation for Asset Management operations for a leading US BFS company

3. As Senior Manager (PMO)
• Administering lean initiatives for the voice SL business
• Supported VL on:
o Creating, mapping & monitoring revenue targets, GM & GP targets for each of the Delivery Leaders
o CEO, GDU & MU reviews
o Revenue & GM projections for the vertical
• Create & manage scorecard for individual Leaders on their performance
• Effective utilization of seats, to reduce RE cost
• Monitor automation projects
As Senior Manager (RMG, WFM Shared Services BOPS & MIS)
• Successfully planned manpower for one of the SBU with over 13,000 employees
• Optimized HC & seat cost
• Conducted periodical review with recruitment on hiring status
• Maintained optimum number of resources to meet required service level’s based on workload
• Transitioned intra-day attendance management; capacity planning, FTE estimation & reports from global sites to
Mphasis
• Headed a team of 20 members for supporting WFM activities such as forecasting, scheduling, DEP, CAPN, Global
Reports, CCO for approx. 3800 – 4200 agents of global sites
• Pivotal in creating & managing a comprehensive shift bid process including periodic shift bids, vacation approvals,
extended leaves, staffing events & scheduled training
• Pioneered in maintaining over 45% of GM since the inception of the process in August ‘07
• Acknowledged for meeting the SLA of 100% since the program inception
• Played a key role in providing assistance to RMG for entire BPO entailing manpower planning, bench management,
support ratios and capacity planning & hiring plan
• End to end managing tasks to implementing PS Hire for BPO Tower
• Got the opportunity of representing:
o BPO tower for Integrated Program Office (A one stop shop used to assess/analyse opportunities with our
internal stake holders in identifying strategic locations to support our clients)
o BPO for the IM track project aiming at automation of reports across all the towers
As Manager – Central Resource Management Team (CRMT)
• Entrusted with the responsibility of managing an entire work force for Intra Day Support from Mar‘05 - Mar ’05
• Functioned as Shift Planner to prepare the shift plan in line with the requirement and identified the required BOS is
available while maintaining 99% adherence
• Played a key role in managing the scheduling of 5 processes encompassing 3000 agents including approx. 2000 for
Indian Telecom Giant and min. 60 for Indian Banking Process
As Associate
• Received Best Performer of the Process Award in the month of February, June & July of 2003
Previous Experience
Nov’99 – Dec’01: JFS - an American Express Associate, Chennai as Team Leader, Personal Loans
May’98 - Oct’99: Worked for couple of organizations as Front Office Executive & Sales Executive
Education
• Certificate of Computers from Aptech, Chennai in 2002
IT Skills
• MS Office (Excel, PowerPoint & Word)
• Internet Applications
Personal Details
Date of Birth: 27th
December 1976
Languages Known: English, Tamil, Kannada & Malayalam and Hindi (beginner)