This PowerPoint presentation covers various topics related to social graces and business etiquette. It includes 13 pages on social graces at home, definitions of social grace, manners, and etiquette. It then has several pages providing examples of social graces and discussing etiquette in business contexts. The presentation concludes with pages on topics like handshakes, introductions, telephone etiquette, dress etiquette, and body language, providing tips and guidelines.
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Home is where it all begins. Parents have
the opportunity to build character in their
children. It takes character to be polite when
we would like to return rude for rude. Long
ago, etiquette revealed one’s good
breeding. Today, good manners portray a
warm heart, good intentions, and self-
respect regardless of one’s economic status.
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• Social grace- popularly known as etiquette and good
manners, should be part of your personality. Social graces
include our manners practice in our daily life.
• Manners-are the way of doing things, accepted by
society. It is a human behavior developed from the way
you were brought up. Practicing Good manners gives you
increased self-confidence, poise, self-respect, and makes
people react to you in an unusual way.
• Etiquette-is a set of rules of behavior in our society.
Good behavior is a sign of good breeding. By his conduct
we know how a man is properly trained or brought up.
Definitions :
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What is Etiquette?
Etiquette is a code of
behavior that delineates
expectations for social
behavior according to
contemporary
conventional norms
within a society, social
class, or group.
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Certain important business Etiquettes are :
• E-mail etiquette
• Dining etiquette
• Telephone etiquette
• Office etiquette
• Meeting etiquette
• Business card etiquette
• Cubicle etiquette
• Dress etiquette
• Networking
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Business Etiquettes
Introduction of yourself
Handshake
Telephone Etiquettes
Office Etiquettes
Cubical Etiquettes
Dress Etiquettes
• What is Business Etiquette -
Etiquette are the rules and
conventions governing correct
or polite behaviour used in
society, in a particular social or
professional group setting.
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Difference between Social and
Business Etiquette
Social Etiquette
• Marked by Courtesy
• Gender Plays a Role
Business Etiquette
• Marked by Hierarchy
& Power
• Gender has no Role
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Introductions
• Failing to introduce people in a business
situation makes you look downright
unprofessional.
• Always rise as a mark of respect.
• Look into the eyes and smile
• Give a firm handshake
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Telephone Etiquette
• When u initiate a call identify yourself
• Tell the basic nature of your call
• Have someone answer
your calls.
• Always return calls.
• No phone calls during
meetings
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Telephone etiquette
• Identify yourself when making a call
• Address the caller by his name in a courteous manner
• Keep conversation brief
• Never be impatient
• Listen carefully
• Do not interrupt
• Do not eat or chew something while speaking on phone
• If you wish to put the caller on hold, request his permission to do so
• Close your conversation with an appropriate salutation
• Let the caller hang up first
• In case of missed calls, return the call within a reasonable period of
time
• If some one calls you by mistake, inform the caller politely that he
reached a wrong number
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Handshake
• Handshake is a gesture of acceptance and welcome
• Extend your right hand
• Web to web, finger to finger
• Give slight pressure
• Grasp the other person’s hand firmly and completely
• Look into the eyes and smile
• Release the hand in three seconds
• But no matter what, never, ever refuse to accept
someone’s hand
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7 % VERBAL (Conveyed through words)
38 % VOCAL (intonation , pitch, pauses , etc)
55 % NON VERBAL (body language)
What's your body telling you?
Body language: The gestures, poses, movements,
and expressions that a person uses to
communicate.
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Body language is a form of mental and
physical ability of human non-verbal
communication, which consists of body
posture, gestures, facial expressions,
and eye movements
Body language, or nonverbal
communication, can let interviewers
know more about you than what you
tell them.
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Five types of body language:
• eye contact
• facial expression
• gestures
• posture and stance
• space relationship
Body Language
KINESICS PROXEMICS HAPTICS
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• Before
Interview
• During
Interview
• After Interview
Interview Behaviors and Body
Language
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Before Interview
• Do your homework and research
about the company.
• Study all the current issues of
company and job requirements.
• Neatly arrange and carry your
papers like CV, job experience
letters and work samples in a
nice briefcase or portfolio. This
makes you look organized and
professional.
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Practice good hygiene, comb or brush your
hair, and cut your nails.
Dress appropriately and avoid bright and dark
colors. If you’re a male, wear a business suit
or formal shirt and pant and polished dress
shoes.
If you’re a female, wear a business suit /
Formal Shirt pant / Saree / Salwar suit with
polished, low- to medium- heeled dress shoes
or sandal and minimum jewelry.
Avoid wearing fancy jewelry, dark colored
lipstick and over make-up as they are not
acceptable for interviewing in most corporate
environments.
Before Interview
.
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• Sit only when interviewer ask you to sit.
• Say thank you.
• Sit up straight, and lean slightly forward in
your chair as this shows your interest for
the interview.
• Sit with good posture with hands folded in
your lap as this indicates good manners.
During Interview
• Smile gently a bit as it shows that you are
happy and interested to give interview.
• Wish Good Morning / Afternoon / Evening
as per the time of interview.
• You may offer a handshake and say
something like, “I’m pleased to meet
you.”
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• Immediately say thank you to interviewer
and offer a firm handshake and say nice
meeting with you.
• You can send formal and professional
thank-you letter to your interviewers.
Sending thank-you letters is courteous,
and will help to make you stand out in
the minds of the interviewers.
• Be prepared to attend two or three
interviews at the same company. If
you’re called back for another interview,
it means that they’re interested in you so
keep up the good work.
• .
After Interview