1. MAIL HANDLING

2. TYPES OF MAIL
INCOMING MAIL
OUTGOING MAIL
INTERNAL MAIL

3. INCOMING MAIL
MAIL WHICH COMES INTO THE
BUSINESS.
IT CAN BE RECEIVED THROUGH THE
POST, FACSIMILE OR BY E-MAIL.

4. OUTGOING MAIL
THIS IS MAIL THAT IS SENT OUT OF THE
BUILDING.
IT CAN ALSO BE SENT BY ROYAL MAIL,
FACSIMILE OR BY E-MAIL.

5. DEALING WITH INCOMING E-MAIL
 DEAL WITH LETTERS MARKED “URGENT”
FIRST.
 DO NOT OPEN “PRIVATE AND CONFIDENTIAL
MAIL”.
OPEN THE REST OF THE MAIL ACCORDING TO
PROCEDURES.
PARCELS WILL BE DELIVERED DURING THE
DAY AS THEY ARRIVE.

6. RECORDED DELIVERY
AND REGISTERED MAIL
WHEN YOU NEED TO PROVE THAT THE
LETTER WAS SENT YOU WOULD USE ONE OF
THESE SERVICES.
THE PERSON RECIVING THE LETTER HAS TO
SIGN FOR IT.
WITH REGISTERED MAIL YOU WILL RECEIVE
COMPENSATION IF IT IS LOST.

7. FACSIMILIE
USES TELEPHONE LINES TO SEND AND
RECEIVE MESSAGES 24 HOURS A DAY.
TEXT, PICTURES, DIAGRAMS CAN ALL BE SENT.
YOU WOULD NOT USUALLY SEND
CONFIDENTIAL INFORMATION THIS WAY AS
OTHER STAFF COULD SEE IT.
IT IS FAST,GOES ALL OVER THE WORLD AT ANY
TIME OF THE DAY OR NIGHT AND IS THE PRICE OF
A TELEPHONE CALL.

8. E-MAIL
A SEVICE THROUGH THE INTERNET AND
TELEPHONE LINE WHICH SENDS MESSAGES
INSTANTLY FROM COMPUTER ANY TIME OF THE
DAY OR NIGHT.
YOU MUST HAVE AN E-MAIL ADDRESS.
YOU CAN SEND ANY TYPE OF INFORMATION EG.
GRAPHS, DIAGRAMS.
YOU CAN SEND ONE MESSAGE TO MANY
PEOPLE AT THE SAME TIME.

9. ELECTRONIC COMMUNICATION
ADVANTAGES
QUICKER THAN POST.
CAN HAVE THEIR IMMEDIATE RESPONCES.
PAPER COPIES CAN BE MADE.
SOME DOCUMENT CAN BE SENT VIA
DISTRIBUTION LISTS.

10. INTERNAL MAIL
THIS IS MAIL WHICH IS SENT
WITHIN THE COMPANY- IT COULD BE
TO DIFFERENT BRANCHES.
IT COULD BE A MEMORANDUM, E-
MAIL, DRAFT DOCUMENT OR EVEN A
MESSAGE.