Click and let this do the slow build. The key points are:
Consumers find it frustrating to cross channels (web, phone, IVR, etc.) because their content is not preserved.
So they have to do things like authenticate (user ID, password) multiple times in the same interaction.
These types of experiences turn potential Brand Advocates into Detractors who will move to other brands.
This a KEY slide. Emphasize that today’s leading-edge companies – those that consumers love to engage with and have strong brands – are moving to Intent Driven Engagement
Would like viewers read the slide. Then focus on bottom row:
300+ software engineers and designers
Most data scientists in the industry
100+ patents point made earlier
We are the #1 provider of digital chat agents in the world.
Other features which we haven’t tried Security, Streams etc.