There is no value in paying your staff to just wait When staff are denied access to their office, a business rightly looks to recover 30-40% of its critical staff into a Workplace Recovery centre. This critical hub of key staff can then focus on the task of getting the business back to business as quickly as possible. However, recovery ATOD shouldn’t mean that the rest of the business has to wait to get back to work. Its mobile workers can usually continue to work normally using VPN connections, but for the rest; you usually pay them to stay home and just wait. SunGard Availability Services’ Recover Anywhere™ solution cost-effectively extends your ability to recover those staff outside the critical recovery-related group, to encompass the next tier of customer facing support. For example, the customer service department of an online retailer’s ability to get virtual access to their information and often more importantly their telephony can be the biggest factor in ensuring business as usual and continuous customer service.

1. AVAILABILITY SERVICES More productive
recovery for
RECOVER ANYWHERE™ your business
Recover more people and more departments –
Faster and more cost-effectively than ever before
Benefits at a glance
Recover more employees and more Mitigate wide area disruptions
functions for less Flexibility to convert physical to virtual
Recover your desktop and full positions At Time of Disaster (ATOD)
telephony capability No USB dongles or other such physical
Business as usual routing of in bound calls devices to administer, maintain,
distribute or collect
Fully online, secure browser access
Hassle free – no personal phone bill
Location independent recovery for any
expenses to manage post-invocation.
of your staff
Recover AnywhereTM
Recover Anywhere™
One seamless, shared recovery environment
Virtualised PC images
& Softphone telephony
Recover AnywhereTM
Multiple Site
Workplace
Recovery
Physical Workplace WAN, LAN, connectivity
Ghost images

2. RECOVER ANYWHERE™
More productive recovery for your business
There is no value in paying your staff to just wait
When staff are denied access to their office, SunGard Availability Services’ Recover
a business rightly looks to recover 30-40% Anywhere™ solution cost-effectively
of its critical staff into a Workplace Recovery extends your ability to recover those
centre. This critical hub of key staff can then staff outside the critical recovery-related
focus on the task of getting the business group, to encompass the next tier of
back to business as quickly as possible. customer facing support. For example, the
However, recovery ATOD shouldn’t mean customer service department of an online
that the rest of the business has to wait to retailer’s ability to get virtual access to their
get back to work. Its mobile workers can information and often more importantly
usually continue to work normally using VPN their telephony can be the biggest factor in
connections, but for the rest; you usually pay ensuring business as usual and continuous
them to stay home and just wait. customer service.
Departments
Recover Core Critical
Anywhere™ Recovery Hub
Workplace

3. Less disruption means less damage
The last thing you want in the midst of a The more convenient the recovery process
recovery is a customer unable to contact is for your staff, the more likely they are
your business. Preventing disruption to to get behind the recovery effort and stay
your customers’ experience is key and by with it until it is completed. This is especially
getting more of your staff working as normal important if it’s going to take more than
means there’s every chance your customer three months to fully recover and restore
base won’t even be aware there’s an issue. the business. Conversely the further your
The more people you restore as soon staff are from your recovery site, the more
as possible; the more likely you are to you extend their daily commute. Over a
recover your business with the minimum lengthy recovery period, you may significantly
of disruption. In our experience, the most interrupt their domestic lives, causing stress
effective way to achieve this is to recover and forcing a choice between your business
your people to the most convenient location recovery and their family commitments.
for all parties, especially in wide area, long-
term and some weather-based scenarios. SunGard’s Recover
Anywhere™ solution
Speed of recovery, flexibility, location and
convenience have been at the heart of
SunGard’s Workplace Recovery for many
years. SunGard was the first to offer a rollback
service to other recovery sites; split site
options for near and far recovery strategies,
recovery to any site, and arguably the most
complex recovery of all – our award-winning1
Secure, Hosted Dealing Recovery to any site.
1
CIR Business Continuity Awards ‘Most Innovative
Product’ 2010.
SunGard’s Workplace Recovery Evolution
SunGard’s Workplace Recovery evolution
Connectivity
Recover Anywhere™
Recover to any/multiple sites
Secure, hosted, exible dealing
Flexible recovery – near and far
Location
Rollback to another site
2001 2010

4. RECOVER ANYWHERE™
More productive recovery
for your business
Delivering when it matters
SunGard maintains an industry leading Centralisation of the PBX
100% recovery success track record and Complete desktop estate refresh
it is this experience that has shaped our with quad core PCs deploying chip sets
virtualised recovery proposition and our specifically geared to efficiently manage
resilient recovery infrastructure2. virtualised desktops
To deliver a virtualised recovery capability Advanced telephony planning software
that seamlessly integrates with our physical to manage call plans ATOD
Workplace Recovery service we have invested
Standardised IPC dealer boards for
in a market-leading infrastructure from
recovery location flexibility
desktop to telephony.
Enabled Gb connectivity to the desk to
This investment includes: accommodate richer applications
Increase in capacity, speed and Fully browser-based access – No USB
resilience of SunGard’s award-winning3 dongles or other such physical devices to
national network to multi Gb, dual, diverse administer, maintain, distribute or collect
and separate links
New servers and storage area networks.
Expansion of our tri-angulated 2
CIR Business Continuity Awards ‘Excellence in
network of fully-resilient Technology Infrastructure Management’ 2010.
Centres to support future virtualised 3
CIR Business Continuity Awards ‘Most Innovative
production hosting Product’ 2006.
Workplace Recovery strategy options...
Workplace Recovery Strategy Options…
1. Extend and cost-effectively ll in workforce recovery gaps
Workplace Critical 30-40% Ideal 20-30% Field 20%
2. Extend, ll in your workforce recovery gaps and ATOD ex the contract to enable
a proportion of your critical staff to recover anywhere
Workplace Critical 30-40% Ideal 20-30% Field 20%
Virtual contract Critical staff
exibility remaining balance
3. As per strategy 2 but across multiple sites and leveraging contract exibility from
three sites.
Workplace 1 Workplace 1 Workplace 1 Ideal 20-30% Field 20%
Virtual contract Critical staff
exibility remaining balance
Key: Recover AnywhereTM virtual positions Workplace physical positions
United Kingdom & European Head Office, 12-13 Bracknell Beeches, Old Bracknell Lane West,
Bracknell, Berkshire RG12 7BW 0800 143 413 infoavail@sungard.com www.sungard.co.uk
© 2010 SunGard Availability Services
SunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the
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