Understanding your ICT environment in depth is key to improving your business resilience and the efficiency of your ICT infrastructure. Using the specialist expertise of SunGard Availability Services’ Consultants to apply industry best practice, you can quickly identify and remedy any issues in your ICT infrastructure, to ensure that it is fully aligned to the needs of your organisation.

1. Improve business
AVAILABILITY SERVICES resilience and
ICT infrastructure
ICT RESILIEnCE REVIEw efficiency
Understanding your ICT Service Overview
environment in depth is key SunGard’s ICT Resilience Review provides
organisations with an evaluation of their
to improving your business ICT infrastructure and provides customers
resilience and the efficiency a detailed report of vulnerabilities and
recommendations aligned to best practice.
of your ICT infrastructure.
This review is ideal for customers wishing
Using the specialist expertise to develop a roadmap for the future and
to justify investment in their environment.
of SunGard Availability Services’
This service aligns with components
Consultants to apply industry of the BSI’s BS 25999 and the principles
best practice, you can quickly of BS 25777.
identify and remedy any issues The review covers all areas of your
in your ICT infrastructure, to ICT infrastructure including:
ensure that it is fully aligned to People – Skills, knowledge and expertise
Premises – Environment and facilities
the needs of your organisation.
Technology – Equipment including
servers and network
Data – Storage, backup and
communications
Processes – Operational activities
Dependencies – Suppliers, partners
and other business units.

2. ICT RESILIEnCE REVIEw
Improve business resilience and
ICT infrastructure efficiency
The Benefits What it involves?
The review gives you an objective vendor A SunGard Consultant will contact
neutral review of your infrastructure, you to discuss your requirements and
allowing you to make practical plans request relevant information to review
that can be easily cost-justified prior to site visit
The review’s findings are colour coded There will be one site visit to each
by priorities and accompanied by data centre where the Consultant will
recommendations for improvements for follow a structured formal process to
your business resilience and IT efficiency capture information
An overall understanding of how the Interviews will be conducted with key
IT infrastructure aligns to industry personnel to understand the operational
best practice aspects of ICT
The review highlights to the business, Interviews may be conducted with key
in objective and straightforward terms, personnel to understand the business
the challenges facing IT, and their aspects of BCM
implications to the business The analysed information alongside
The review can help provide a solid recommendations will be provided
foundation for budget planning: in a structured report, (highlighting
– Using a phased approach for information against the key Standards
implementations components). A red, amber, green (RAG)
traffic light system is used to easily
– Focussing on those activities identify where SunGard feel action
posing the most threat. is required
The review can be extended to cover: A SunGard Consultant will present their
findings and recommendations to you.
Your BCM arrangements, including your
RTOs and RPOs, by applying BS 25999 –
this complements the review of your ICT
A unified and objective view of overall
efficiency, effectiveness and resilience
of the organisation.
United Kingdom & European Head Office, 12-13 Bracknell Beeches, Old Bracknell Lane west,
Bracknell, Berkshire RG12 7Bw 0800 143 413 infoavail@sungard.com www.sungard.co.uk
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