When you contract for the Managed Recovery Program (MRP), SunGard Availability Services assumes responsibility for recovery on your behalf. SunGard experts develop your recovery plans and procedures, maintain them to ensure synchronization with changes in your production environment and completely manage the testing of IT Application recovery plans. Our staff is available 24/7 to also perform the recovery, in case your production environment suffers an outage.

1. APPLICATION AVAILABILITY
THROUGH COMPREHENSIVE
RECOVERY LIFECYCLE
MANAGEMENT
MANAGED RECOVERY PROGRAM

2. THE SUNGARD MANAGED
RECOVERY PROGRAM
When you contract for the Managed Recovery Program (MRP), SunGard
Availability Services assumes responsibility for recovery on your behalf.
SunGard experts develop your recovery plans and procedures, maintain
them to ensure synchronization with changes in your production environment
and completely manage the testing of IT Application recovery plans.
Our staff is available 24/7 to also perform the recovery, in case your
production environment suffers an outage.
EXPERT MANAGEMENT OF RECOVERY SOLUTION
DESIGN, TESTING AND MAINTENANCE
RECOVERY PERFORMED BY SUNGARD STAFF,
WITH CONTRACTUALLY GUARANTEED RECOVERY
TIME AND RECOVERY POINT OBJECTIVES
LOWER COST, BURDEN AND RISK THAN
IN-HOUSE SOLUTIONS

3. SunGard Managed Recovery Program
WHAT’S MISSING FROM YOUR DISASTER RECOVERY PLAN?
More common than not, businesses cannot keep their recovery environments aligned
with the ever-growing changes in business.
Based on our experience, the most often encountered weaknesses in the planning
and execution of availability strategies can be tied back to one of the following causes —
lack of alignment between production and recovery or high-availability environments,
staff shortages and lack of process expertise in solution design, backup and restoration.
RECOVERY READINESS
Almost two-thirds have documented
procedures in place for business continuity
and disaster recovery,…
Accorded to an Aberdeen Group BC/DR survey 1, 62% of respondents have documented
procedures in place for disaster recovery, however not all have measurable procedures
(55% have standardized procedures that can be measured).
…but only about one-third educate their staff.
Of those surveyed, 37% educate their organization on the documented procedures
in preparing for a crisis. This means that they could have the best possible plan
in place, but without an educated and prepared team, their chances of being
recoverable are severely diminished.
BC / DR
PROCEDURES
SURVEY RESULTS
62%
DOCUMENTED
55%
37%
MEASURED
EDUCATED
1 Business Continuity and Disaster Recovery: Don’t Go it Alone, Aberdeen Group, May 2013
SunGard › Availability Services
1

4. 2
SunGard Managed Recovery Program
CHANGE MANAGEMENT
Changes in the production environment, which occur
almost constantly, often are not synchronized with the
recovery systems and plans. As a result of that disconnect,
the restoration of systems and data can be significantly
delayed, or even fail.
STAFFING
General IT staff shortages may delay recovery testing,
as personnel is needed to support the primary production
site. In case of a larger-scale disaster, IT staff may directly
be affected and unable or unwilling to travel to a
recovery location.
EXPERTISE
During the planning and execution process, lack of
experience with actual recoveries can create huge gaps.
For every step in the recovery process there are numerous,
common, human errors and process-related missteps that
can occur. If not mitigated, these risks can lead to a slow
or failed recovery. So, if you are grappling with issues
related to keeping your secondary environment up to
date, prioritizing projects and perfecting recovery
processes internally, chances are very high that your
peers share the same concerns
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5. SunGard Managed Recovery Program
3
MRP SERVICES OVERVIEW
Continuous
Improvement
PROGRAM
TRANSITION
INITIAL TEST &
IMPROVEMENT
OPPORTUNITIES
Testing
Program
Ongoing
Life Cycle
Management
PHASE
PHASE
PHASE
KEY PROGRAM DELIVERABLES:
Application technology &
configuration mapping
Recovery Procedure Documentation
Testing Program Execution
Post-Test Reporting
Configuration & Procedure
Lifecycle Maintenance
SunGard › Availability Services

6. 4
SunGard Managed Recovery Program
THE KEY COMPONENTS OF MANAGED RECOVERY
With the Managed Recovery Program, SunGard experts plan,
implement, and manage the full recovery lifecycle, providing
contractually guaranteed uptime during testing and disasters.
RECOVERY INFRASTRUCTURE
Actively maintained and highly efficient systems and storage,
with low-cost options
DATA MOVEMENT
Transfer of data from production environments to
recovery infrastructure
APPLICATION RECOVERY
Restoration of application environments at the recovery location
END-USER ACCESS
Rapid and efficient re-connection of business users to the
recovered applications
SunGard › Availability Services
THE RECOVERY
LIFECYCLE
The recovery lifecycle SunGard uses
identifies recovery steps applicable
to any IT environment, whether physical
or virtual, simple or complex.
SunGard not only created disaster
recovery, but with over 30 years of
experience, we have continued to
refine the processes to help reduce
risk, instill confidence, and delivery
successful tests and recoveries.

7. SunGard Managed Recovery Program
THE MANAGED RECOVERY PROGRAM INCLUDES
• A dedicated Service Delivery Manager who is assigned
to your organization and works seamlessly with your staff
to coordinate the active maintenance and management
of your solution
• Recovery procedure development and documentation,
leveraging runbooks that are custom-developed for your
applications environment
• A CMDB (Customer Configuration Repository Tool) that
tracks assets and their interrelationships. Changes made
to these assets can be tracked and then replicated in the
recovery environment to ensure recoverability.
• Recovery procedure execution, including OS startup, network
startup, and backup server startup, delivering contractually
guaranteed recovery time and recovery point objectives
• Recovery management at time of test and at time of disaster
• Post-test reporting, including a detailed review of test
activities, gap analysis (recovery achieved versus recovery
objectives), recommendations for improvement, and
remediation plans
• Program status reporting (monthly and quarterly)
• Recovery schedule and contract maintenance and updates
If you choose to manage your recovery program internally, certain
recovery support services can be provided individually, including
Operating System (OS) Restore Services, Backup Server
Restore Services, Remote Console Access, Recovery Network
Startup Services, and Media Handling Services.
SunGard › Availability Services
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8. 6
SunGard Managed Recovery Program
EXPERIENCE: THE SUNGARD DIFFERENCE
With more than 30 years of recovery experience, we know what a successful solution
requires. We deliver the strategy, the management and technology necessary to manage
real-life outages within real organizations.
Our process expertise is the essential ingredient for ensuring a reliable recovery. And,
using SunGard solutions can cost less than managing availability solutions on your own.
CONTROLLING COST, IMPROVING EFFECTIVENESS
To manage cost while delivering contractually guaranteed recovery time and recovery
point objectives, SunGard applies a tiered approach to application availability. Our
consulting team can work with you to rank applications and data by their criticality to your
business operations. Our recovery specialists then design and deliver services that provide
customized uptime by application, avoiding an expensive one-size-fits-all approach.
Access to a combination of secure, shared cloud resources, along with dedicated and
shared physical systems, can lower your costs still further.
APPLICATION AVAILABILITY
SunGard goes beyond infrastructure to deliver services customized to your specific
applications environment.
For example, applications aren’t just restored — they are restored and set up to perform
as expected, too. Due to built-in data protection options, applications can be recovered
to any point in time, to ensure availability even if data corruption occurs. And, end-users
are reconnected seamlessly as part of the process.
SunGard › Availability Services

9. SunGard Managed Recovery Program
EVERYDAY ADVANTAGES
SunGard expertise goes beyond recovery and can assist
you in strengthening your production environment, too.
Expert recovery testing can uncover gaps in a production
environment, which, when addressed, improve processing
and can even lower costs.
SunGard-supplied recovery runbooks can be used for
partial recovery of applications in a production environment.
And the ready access to SunGard expertise can help you
streamline or redesign protection systems, including complex
backup, replication, snapshot and recovery software.
APPLICATIONS REQUIRING
EXPERT RECOVERY
• Customer Portals
• Customer Service
• Electronic Mail Communications
• Enterprise Resource Planning
• Financial Services
• Healthcare Systems
• Online Communities
• Online Order Systems
• Supply Chain
• Web Farms
SunGard › Availability Services
7

10. 8
SunGard Managed Recovery Program
CONFIDENCE FROM EXPERTISE
There is a difference between on-paper theories and real-life, complex applications
environments. There is also a difference between disaster recovery testing and
real declaration events.
With more than three decades of experience, SunGard understands that difference.
We have supported thousands of disaster declarations, working within complex
heterogeneous environments.
That experience and expertise is why more than 9,000 companies choose SunGard
Availability Services to ensure the availability of their business-critical applications.
SunGard › Availability Services

11. WHY CHOOSE THE SUNGARD
MANAGED RECOVERY PROGRAM?
ADVANCED EXPERTISE
IN DESIGNING, TESTING,
AND EXECUTING
COMPREHENSIVE RECOVERY
MANAGEMENT PROGRAMS
FLEXIBLE SERVICE
DELIVERY TAILORED TO
THE EACH INDIVIDUAL
CUSTOMER’S SECURITY
AND BUDGET NEEDS,
USING SUNGARD FACILITIES
OR REMOTE MANAGEMENT
ON CUSTOMER PREMISES
STRONG PROVIDER
MAKING CONTINUOUS
INVESTMENTS, BACKED
BY MORE THAN 30 YEARS
OF IT OPERATIONS AND
INFORMATION AVAILABILITY
MANAGEMENT EXPERIENCE
SERVING CUSTOMERS ACROSS
ALL INDUSTRIES AND SIZES
ACCESS TO BREADTH
OF SERVICES, INCLUDING
SECURITY CONSULTING,
MANAGED HOSTING, DISASTER
RECOVERY, AND BUSINESS
CONTINUITY CAPABILITIES
HEADQUARTERS
SunGard Availability Services
680 East Swedesford Road
Wayne, PA USA 19087
1-888-270-3657
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Services UK Limited
United Kingdom & European
Head Office
Unit B Heathrow Corporate Park
Green Lane
Hounslow
Middlesex
TW4 6ER
+ 44 20 8080 8002
0800 143 413
infoavail@sungard.com

12. EXPERT
EXPERIENCED
FLEXIBLE
VERSATILE
RELIABLE
MANAGED RECOVERY PROGRAM
About SunGard Availability Services
SunGard Availability Services provides disaster recovery services, managed IT services,
information availability consulting services and business continuity management software.
With approximately five million square feet of datacenter and operations space, SunGard
Availability Services helps customers improve the resilience of their mission critical systems
by designing, implementing and managing cost-effective solutions using people, process
and technology to address enterprise IT availability needs. Through direct sales and channel
partners, we help organizations ensure their people and customers have uninterrupted
access to the information systems they need in order to do business.
To learn more, visit www.sungardas.com or call 1-888-270-3657.
Trademark information: SunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its
subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.
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