The document discusses several principles for effective communication and problem solving, including beginning with the end in mind, seeking win-win solutions that benefit all parties, taking time to fully understand problems before offering advice, and fostering synergy between ideas to create outcomes greater than the sum of individual parts. It also shares an analogy about the importance of maintaining one's tools to work most efficiently.

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3. • Think about the mood you are now in. Can you identify it?What are you
feeling? How would you describe your present mental state?

4. • To Begin with the End in Mind means to start with a clear understanding of
your destination. It means to know where you're going so that you better
understand where you are now and so that the steps you take are always in
the right direction.

5. • Question 1:What one thing could you do (you aren't doing now) that if you
did on a regular basis, would make a tremendous positive difference in your
personal life?
• Question 2: What one thing in your business or professional life would bring
similar results?

6. • Win-win is a frame of mind and heart that constantly seeks mutual benefit
in all human interactions.Win-win means that agreements or solutions are
mutually beneficial, mutually satisfying.With a win-win solution, all parties
feel good about the decision and feel committed to the action plan.

7. • This principle is the key to effective interpersonal communication.
• We have such a tendency to rush in, to fix things up with good advice. But
we often fail to take the time to diagnose, to really, deeply understand the
problem first.
• Most people do not listen with the intent to understand; they listen with the
intent to reply.

8. • Synergy:The working together of two things to produce an effect greater
than the sum of their individual effects.
• Synergy is everywhere in nature. If you plant two plants close together, the
roots commingle and improve the quality of the soil so that both plants will
grow better than if they were separated. If you put two pieces of wood
together, they will hold much more than the total of the weight held by
each separately. The whole is greater than the sum of its parts.

9. • Suppose you were to come upon someone in the woods working feverishly to saw down a
tree.
• "What are you doing?" you ask.
• "Can't you see?" comes the impatient reply. "I'm sawing down this tree."
• "You look exhausted!" you exclaim. "How long have you been at it?"
• "Over five hours," he returns, "and I'm beat! This is hard work."
• "Well, why don't you take a break for a few minutes and sharpen the saw?" you inquire.
"I'm sure it would go a lot faster."
• "I don't have time to sharpen the saw," the man says emphatically. "I'm too busy sawing!"