1. RESUME
SUDIPTA GHOSH
Manager (MIS)
Mobile : +91 – 98307-07116, E-Mail : sudiptaghosh2kol@yahoo.co.in, Location : Kolkata, West Bengal
Ms-Excel - VBA Macros Developer – Advanced Level  Ms-Access Developer – Advanced Level
Leading Role in MIS & Accounts Team Management
AUTOMATION of MIS reports, In The Sectors Of : BPO, Finance , Tea, Retail, Shares, Mutual Fund, Store,
Production, Dialer Reports, Lead Management, Budget Vs Acutal Costings, HR-MIS, Finance-MIS, Database
Management, Team Management, Client Interaction, Transition Of Reports, Computer Hardware: Assembling,
Troubleshooting, Networking, Desktop Processing
Total Work Experience – 14 Yr.
1. MIS Manager (TEA, FINANCE, SHARES, RETAIL: Medicines) – 5+ Yr.
2. Team Leader MIS / Reporting (BPO/ITES) – 4 Yr.
3. HR - MIS Automation & Recruitment (BPO/ITES) – 1 Yr.
4. HR - MIS Automation (BPO/ITES) – 1.5 Yr.
5. Guest Lecturer in Computer Science (COLLEGE) – 2 Yr.
6. Computer Assembling & Troubleshooting (HARDWARE) – 1 Yr.
C A R E E R G R A P H
(1) MIS Manager at JB Group of Companies (FMCG & RETAIL) - May 2011 till date < 5+Years >
COMPANY NAME AND ADDRESS:
> Woodside Fashions Pvt. Ltd., Working for : “The Eastern Tea Co. Ltd” at its Head Office at “Ideal Plaza”, 11/1, Sarat Bose
Road, Kolkata – 20; Tea Garden: Kalabari Bagan, Dist.: Jalpaiguri., Dooars, W.B.- 735202
> Shifted to “Vinilok Solutions Pvt Ltd” in July 2015, running its business under the brand name of “EasyMedico”, a medicine
selling Company.
JOB PROFILE:
o Facilitation of decision making, by providing timely & accurate MIS Reports, to the C.E.O., for SMOOTH PLANNING &
COST CONTROL
o Importing Daily Purchase/Sale/Expenses from Retail Graph, in Tally, Automating Excel to Tally conversion template.
o Providing data to Accounts for TDS, VAT, P-TAX, PF, ESI, Income Tax return
o Dialer Lead Management & Scrubbing using a SELF MADE CRM IN MS ACCESS & SHAREPOINT
o Automation of Cash & Bank tagging of Payment received from Retail Outlets with Sale Bills.
o Sale Speed Reports and Procurement Report based on it
o HR Payroll & Attendance Automation
o Managerial Level : Middle Level Management, Reporting to C.E.O.
o Periodic visit to Tea Garden in Jalpaiguri District, Dooars for Report Implementation, Supervision, Coordination, Training.
LIST OF MS-EXCEL & MS-ACCESS BASED SOFTWARE PACKAGES, DEVELOPED & TRANSITIONED TO
OTHER OFFICIALS, REPLACING THE EXISTING SOFTWARE SYSTEMS :
“Shares” Purchase, Sales Package & Daily Bhaw! Profit/Loss AnalysisPlucking Round Analysis, Forecast & Yield Report
With Cost Analysis, MTD, YTDSpraying & Manuring ReportBudget Vs Actual CostingSection Wise Cost
AnalysisFactory Production ReportGarden Store Inventory Package Using ‘FIFO’ Method Analysis & Linking With
Google DrivePurchase Order & Indenting Package & Purchase Rate Check SystemSales File, Tax & Proforma Invoice
And Reports And Daily Sale Realization TrackersMandays Allocation & Work Report [Payroll Analysis] And Comparison
MTD, YTD, Last YearGarden Hospital Medicines Tracker And Closing Stock In ‘FIFO’ BasisCreated Template For Daily
Cash & Bank Entries That Can Be IMPORTED IN TALLY.ERP9, Without Manual Data Entry.
(2) Sr. Team Leader (MIS) at Xplore-Tech Services Pvt. Ltd. (BPO) - May 2007 to April 2011 < 4 Years >
COMPANY NAME AND ADDRESS:
Xplore-tech / Fusion BPO Services Private Limited, 9, Syed Amir Ali Avenue, Kolkata – 700 017
DESIGNATIONS OBTAINED:
April-10 – May-11 : - “ SR. TEAM LEADER ” April-09 - March-10 : - “ TEAM LEADER ”
April-08 - March-09 : - “ SR. SUPERVISOR ” May-07 - March-08 : - “ SUPERVISOR ”
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2. JOB PROFILE:
Head of the reporting department, which prepare all the offshore & onshore, Inbound & outbound, daily, weekly & monthly,
internal & client reports, for the company, within a given time frame.Head designer & developer of the reports prepared
by the department. Quality checker of reports developed by fellow team members.Managerial level: Middle level
managementReporting to: Sr. Manager/DirectorGood Team Management Coordinating Weekly Team Meetings
For Smooth Functioning Of The Team
TYPES OF REPORTS PREPARED BY THE MIS DEPARTMENT UNDER ME:
 Billing, Payroll, Analysis & Trending, Daily Campaign Summary reports
 Agent Performance reports for Utilization / Calls Offered, Answered, AHT, Talk Time Analysis.
 Dialer based Disposition reports (Types of dialers used : Aspect, Strata dial, Manager Console, Perimeter.)
 Dialer Lead Scrubing in MS Access using CRM
 Quality audit & certification based reports - Accuracy reports, Coaching Logs with - WTD, MTD, YTD.
 Performance Incentive reports & Most Valuable Person (MVP) reports
 Validation & Approval of Spiff Reports for Finance
 Attrition & Absenteeism Reports
 Score cards / Report cards
SOFTWARE ENVIRONMENT USED :
MS Excel, MS Access, MS Word, Internal CRM, Visual Basic, SQL Server, Outlook, Aboolla
OTHER WORKS ASSOCIATED WITH : Coordination and Transition of reports from other sites/branches, Design &
Development, Testing & Validation, Trouble Shooting, Debugging, Client Interaction, Customer Satisfaction, Data Quality
Control, Data Management, E-Mail Management, Data Security & Privacy, Coordination & Follow Ups, Involved in
developmental works for other DEPARTMENTS LIKE : OPERATIONS, TECHNICAL, HR, ADMIN & FINANCE.
(3) Sr. Executive (HR) in eShikshaa Centre Pvt Ltd (BPO) - June - 2006 to May – 2007 < 1 Year >
COMPANY NAME AND ADDRESS:
eShikshaa Centre Pvt. Ltd.
234/3A, A.J.C. Bose Road, Kolkata - 20, FMC Fortuna, 2nd floor, Room# A-15
JOB PROFILE: - AUTOMATED HR PACKAGE
Created Appraisal, Attendance, Salary Package (In Ms-Excel & Access) Created format of Identity Cards & Printing of
Identity Cards Lead Management Involved in Recruitment Implementing new Forms & Dealing with Bank for
Corporate Salary Accounts Looking into Admin works for daily car transport pick drop and bill check Involved in
various ESI & PF return works.
(4) Executive (HR) in BNKe Solutions Pvt Ltd (BPO) - December – 2004 to April – 2006 < 1.5 Years >
COMPANY NAME AND ADDRESS:
BNKe. Solutions Pvt. Ltd.
Infinity Towers, 4th
Floor, Sector-V, Salt Lake City, Kolkata – 700 091
JOB PROFILE:
 DEVELOPED THE APPRAISAL FILE (IN MS-EXCEL)
 DEVELOPED THE ATTENDANCE FILE (IN MS-EXCEL)
 DEVELOPED SALARY PACKAGE (IN MS-EXCEL & ACCESS)
Giving Miscellaneous reports to Management in no-time is possible from this package ―― Overall Look-Up of Appraisal &
Salary File at end of every week ―― Assigning Agent-Ids ―― Printing of Access Cards and entering into ComproXP and TP2K
―― Maintaining of ComproXP and TP2K ―― Reports for IT Team, Accounts, Security ―― Dealing with Bank ―― Various works
for BNKe party twice a year ―― Developed procedure of preparing Manpower Status and Predictable Campaign Expenses
every Tuesday ―― Developed the Attendance Format that is used by all campaigns and Letter Format for printing various
letters ―― Created a Transport Re-Imbursement form ―― Printing of various Advertisement Posters and other D.T.P. works.
WORKED WITH CONVERGENCE CONTACT CENTER:
Dealing with Appraisals, Attendance and Salary of FULL Convergence Contact Center.
WORKED WITH XIXIA / CALAKOL :
Salary calculation of CALAKOL SOFTWARE DEVELOPMENT PVT. LTD. from Mar-2005 to Aug-2005.
ACHIEVEMENTS:
Holder of Certificate and Incentive during Party held in July 2005 and March 2005, from Brigadier Suresh Menon, C.O.O.
(5) Guest Lecturer in Computer Science Deptt. in College [Part Time] - Feb – 2002 to Nov - 2004 < 2 Years >
COMPANY NAME AND ADDRESS:
Dinabandhu Mahavidyalaya
Bongaon, North 24-Parganas, West Bengal
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3. JOB PROFILE:
(a) Guest Lecturer in Computer Science, B.Sc., Part I & Part II
(b) Undertook a leading role for the Department during N.A.A.C. visit
(c) Also involved in various D.T.P., Data Entry & Programming jobs.
(6) Computer Hardware Assembling & Troubleshooting [Part Time] - Feb – 2001 to Dec – 2002 < 1 Year >
COMPANY NAME AND ADDRESS:
Mecco Engg. Co.
P-2, J.U. Employees’ Housing Co-operative Society, Panchasayar, Kolkata - 700 094
JOB PROFILE:
Computer NETWORKING , Computer Assembling , Computer Troubleshooting , General Supervision,
Programming using Visual Basic as Front end and Access as Back end , Desk Top Publishing.
EDUCATIONAL QUALIFICATIONS
 Passed BACHELOR IN COMPUTER APPLICATIONS (BCA), from IGNOU, in June 2001, with 57.83 %
 Passed HIGHER SECONDARY (Science), from WEST BENGAL COUNCIL OF HIGHER SECONDARY
EDUCATION, in 1996, with 46.10 %
 Passed MADHYAMIK PARIKSHA, from WEST BENGAL BOARD OF SECONDARY EDUCATION, in 1994, with
69.00 %
COMPUTER PROFICIENCY
COMPUTER FUNDAMENTALS, DATA STRUCTURES, SYSTEM ANALYSIS & DESIGN, ASSEMBLY LANGUAGE ( 8085,
8086 ), C, C++, COBOL, HTML, SQL, GWBASIC, FORTRAN 77, VISUAL BASIC, ORACLE, MS-DOS, UNIX, WINDOWS, MS-
OFFICE, PHOTOSHOP, PAGEMAKER, HARDWARE, ASSEMBLING, TROUBLESHOOTING, NETWORKING, TALLY.ERP9.
PROJECTS COMPLETED: Using VISUAL BASIC as Front-End and MS ACCESS as Back-End
o STUDENT INFORMATION SYSTEM & MARKS SYSTEM (Submitted as B.C.A. Project) – Year : 2001,
o AGENT REPORT SYSTEM (for Shivam Product, a company producing brake & clutch fluid for automobiles). – Year :
2002.
PERSONAL DETAILS
NAME : SUDIPTA GHOSH
SEX : Male
ADDRESS : 36/1, Nandana Park, Behala, Kolkata - 700 034
Mobile : +91 - 98307-07116
E-MAIL : sudiptaghosh2kol@yahoo.co.in ; sudiptaxpl@gmail.com
DATE OF BIRTH : The 11th Day of August 1978
MARITAL STATUS : Married
SPOUSE NAME : Arpita Ghosh
CHILDREN : One
FATHER’S NAME : Shri Shyamal Kumar Ghosh
NATIONALITY : Indian
RELIGION : Hindu
CASTE : General
PASSPORT : K5206125
ONLINE PROFILES :
LinkedIn - http://www.linkedin.com/profile/view?id=182186709
Facebook - http://www.facebook.com/sudipta.ghosh.9022?fref=ts
Skype ID - sudipta_xpl
GTalk ID - sudiptaxpl@gmail.com
Date:
Place :
_______________________
Sudipta Ghosh
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