Professor Jessica Vanderlelie - La Trobe's Pro Vice-Chancellor Student Success - is one of Australia's most dedicated drivers of the student experience. Which makes it even more appropriate that she welcomed 'Students First 2019' delegates this year. Listening to students is a critical part of driving effective change. Jessica described La Trobe University’s initiatives to put student feedback at the centre of the university. Delegates also heard that 70% of Studiosity users felt they’ll get a higher grade, 81% of Studiosity users felt more confident, and Studiosity users were 44% more likely to stay enrolled. This year's Studiosity 'Students First' Symposium was hosted at La Trobe University City Campus, 25 and 26 July 2019.

1. Supporting the
Student Experience
Professor Jessica Vanderlelie Pro Vice-Chancellor Student Success, La Trobe University

2. 23%

3. 9% considered leaving due to administrative support

7. Today

9. ‘that’s cute - but don’t tell anyone about it.’

10. Innovation = Change that adds value

11. PARTNERSHIP IS KEY

12. Industry
Placements

13. Gathering robust feedback from students at every campus to drive
improved services and student experience
Posts
Listening

14. At its roots partnership is about
investing students with the power
to co-create, not just knowledge
or learning, but the higher
education institution itself”
– Professor Mick Healey

15. To provide an enriched and supportive experience that
enables every student to achieve their unique version of
success, irrespective of previous educational attainment,
personal background, campus location and mode of delivery.

17. Working with students to develop content that will enrich the
student experience and support success.
Student
Communications

18. Professional and academic staff volunteering to support students
in peak periods.

19. Student
Working with students
to transform
Teaching
Support Services
Physical Spaces
Curriculum
Student Experience
Partnership

20. Volunteer and paid opportunities for students to support their
peers and contribute to the delivery of services
Student
Leaders

21. Governance
Training
Training students to confidently and productively contribute to
academic governance.

22. Working with students to solve the wicked problems facing the
university.
Staff-Student
CoLab

23. Employability

24. https://youtu.be/af909m0hw48
Professional Learning
– Access to professional learning through our partnership
with LinkedIn
– Embedded employability support in the curriculum
Practical Experiences
– International Study Tours
– Study Abroad exchange or short programs
– Paid employment
– Volunteering
– Innovation Challenges
– Club participation and leadership
Career Portfolio
– Showcase experience and skills, and collate the
information required to write a high impact job application.

25. Lifetime Career Support
Careers support and workshops
LinkedIn Learning
 All students and alumni have access to the LinkedIn
Learning that houses more than 6500 professional
learning resources.
Industry Mentoring
 Flexible opportunities for students to connect and
be mentored by industry.
 All students and alumni have access to the LinkedIn
Learning that houses more than 6500 professional
learning resources.
 Career development in the curriculum
 Career Options workshops
 Industry Panels
 Online and in-person support
 Part Time jobs and Unitemps

27. Our students will have opportunities to gain practical skills across
all operational areas of the university.
Internal
Placements

28. Internships
Community
Aligned to commitment to our communities, students will have
extended opportunities to volunteer for credit.

30. Services
• Course Specific Advising
• Multifunctional help zone
• Collaboration between
• Library
• Client Services
• Timetabling
• Fees
• IT
• Peer Support
• Academics
Advising

31.  Key Statistics
 Improved Retention
• 7.85% increase in retention for those students contacted.
 Improved Weighted Average Marks
• 3.8 points higher overall
• 8.5 points higher in core Health Science first year.
 Succeed @ La Trobe provides first line, proactive outreach to
students identified as at risk of failure.
Succeed@LaTrobe

32. Learning
Support

33. Pilot implementation with evaluation (Studiosity data + in house evaluation)
• Semester 2, 2018 - 314 students
• Semester 1, 2019 – 638 students
Demographics
• 33% mature
• 78% female
• 61% regional
• 14% international
Service engagement predominately first year
• 47.5% writing feedback
• 42% connect live
njl
Interactions by Time of Day % (n)
Writing Connect Live
Business hours (9am-6pm) 56% (1180) 29% (135)
After hours (6pm-9pm) 19.7% (409) 32.5% (150)
Late night (9pm-3am) 19% (396) 38.5% (178)
Early morning (3am-9am) 4.3% (88) -

34. • 70% - felt they would get a higher grade because of the feedback
• 81% - confident in ability to learn after using the service
• 44% - service may make them more likely to stay enrolled
• 58% - service was more helpful than other forms of study support.
Key findings

36. La Trobe University
CRICOS Provider Code Number 00115M © Copyright La Trobe University 2017
latrobe.edu.au
Thank you