Read the report to know why corporations need Telecom Expense Management.

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Stu-Tel Inc.
Telecommunication Consulting
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Why do corporations need
Telecom Expense
Management?
Stu-Tel Inc.Telecommunication Consulting

2. Copyright © 2013, Stu-Tel Inc. All rights reserved.
Stu-Tel Inc.
Telecommunication Consulting
www.stu-tel.com – We Pay for Our Services
On average, corporations spend 20
percent of their IT budgets on telecommunication
services.
With the advent of smartphones, tablets, data
sticks and other new devices and technologies,
the telecom expenses have doubled and tripled
in last 5 years.
Trends such as BYOD, Social Networking, LBS
have added more to the complexity and cost of
telecommunication services.
Telecom Expenses are a big
chunk of a corporation’s IT
Budget.
So now more than ever, organizations need tools and practices to keep
telecom costs under control.
A properTelecom Expense Management practice helps corporations
make sure that there is no wastage in their telecommunication spending. It
helps corporations make sure that they are paying for right services and as per
the contracts signed with service providers.

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Stu-Tel Inc.
Telecommunication Consulting
www.stu-tel.com – We Pay for Our Services
51%
28%
19%
2%
Telecom Complaints 2011-12
Billing Errors Contract Dispute
Service Delivery Credit Management
Industry experts have
found that almost every phone
invoice has some or the other type
of billing errors. Your corporation
may be paying as per the rates not
mentioned in your contracts or
may be for services that are not at
all in use.
This happens because the
telecom industry is changing too
fast. The billing system of all big
telecom companies has become
very complex and so more prone to
errors than ever before.
The number of Telecom complaints accepted by CCTS has been increasing
every year. And the top two categories are Billing Errors and Contract Disputes.
That means we should review our monthly cell phone, internet, tablet and other
telecom service invoices every month to make sure that there are no billing errors
and all the charges are as per contracts signed with service providers.
1 Click here to know why there are so many cell phone billing errors.
Cell Phone Billing Errors1.
0
2000
4000
6000
8000
10000
12000
2009-10 2010-11 2011-12
Number of Complaints
accepted
8,007
10,838
3,747

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Stu-Tel Inc.
Telecommunication Consulting
www.stu-tel.com – We Pay for Our Services
Corporations are even more prone to billing errors because:
1.The invoices are not sent to the end users i.e. the employees of the
corporation. It’s the job of the IT Manager/Telecom Asset Manager to make
sure that the bills are accurate. Unless they review each and every bill at the
end of the month, your corporation may be losing a lot of money.
2.Your corporate service plan is sold to you only. So in case of an
error, there are less pairs of eyes looking at the bills in comparison to
consumer bills. And the corporate invoice errors go unnoticed for months
and years. So it becomes even more important to review your corporation’s
invoices every month.
2 Click here to know more.
Corporations are more prone
to Billing errors2.

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Stu-Tel Inc.
Telecommunication Consulting
www.stu-tel.com – We Pay for Our Services
Your cell phone invoice is not like your electricity bill where the
charge is rate times the usage. There are hundreds of things on a cell phone
invoice that only a telecom billing expert can understand. This is another reason
why so many errors on the invoices get unnoticed for months and years.
Telecom Invoices are very
difficult to understand.

6. Copyright © 2013, Stu-Tel Inc. All rights reserved.
Stu-Tel Inc.
Telecommunication Consulting
www.stu-tel.com – We Pay for Our Services
1. Understand your contract with your services provider. TODAY.
2. Review your corporation’s invoices and make sure that you are getting
charged as per your contract. EVERY MONTH.
3. Preparean inventory of your telecom assets.
4. Make sure that you are using all your assets and not paying for
unnecessary services such as phone lines, pagers etc.
5. Outsourcing may be an option if you do not have an expertise in
house. Firms like Stu-Tel Inc. may help you save a lot of money – EVERY
MONTH.
What can you do for your
Telecom Expense
Management?
Stu-Tel Inc.
Telecommunication Consulting
We Pay for Our Services!!!

7. Copyright © 2013, Stu-Tel Inc. All rights reserved.
Stu-Tel Inc.
Telecommunication Consulting
www.stu-tel.com – We Pay for Our Services
Stu-Tel Inc.is a Montreal based Telecommunication Expense Management,
Asset Management and Consulting Company. We help corporations manage their
Telecom Assets and optimize their Telecommunication Expenses.
Stu-Tel Inc. is an independent company and does not get any support or any
commission from any telecom service provider.
Know moreabout Stu-Tel Inc. at:
www.stu-tel.com
info@stu-tel.com
http://twitter.com/StuTelInc
We Pay for Our Services!!!
About Stu-Tel Inc.