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Implicit Consumer Animosity: Pitfalls and Possibilities Kelli Hewison, Steven Ward, Paul Bain and Ngaire Donaghue
Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Measuring Consumer Attitudes ,[object Object],[object Object],[object Object],[object Object]
Measuring Implicit Attitudes ,[object Object],[object Object],[object Object],[object Object],[object Object]
IAT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Rose Daisy Bug Beetle
IAT 1. Practice Task 2. Practice Task 3. Critical Task 4.  Practice Task 5. Critical Task A shorter reaction time when “flower + good”  infers a positive implicit attitude towards flowers over insects. COMPARE 3 & 5 Flower Insect Good Bad Evil Flower and Good Insect and Bad Insect Flower Insect and Good Flower and Bad
Problems with the IAT ,[object Object],[object Object]
Go/No-Go Association Task (GNAT)   ,[object Object],[object Object],[object Object]
A Comparison of Methods Pros and Cons   Measurement (e.g. Assessing animosity toward China)   Predicts actual behaviour when it involves little conscious deliberation. Is able to assess implicit attitude towards one category (e.g. China), with out the need of an opposing category (e.g. USA).  No problem with response bias.   Predicts actual behaviour when it involves little conscious deliberation.  Can only assess implicit attitude towards one category (e.g., China) relative to another (e.g. USA).  No problem with response bias.   Predicts intent. A moderate predictor of actual behaviour when it involves conscious deliberation.  Not a strong predictor of actual behaviour when it involves little conscious deliberation. Problem with response bias.   Associate either ‘Good’ or ‘Bad’ with China, avoiding the distracters (other), by pressing the response key when you are presented with the correct pairings (e.g. Good + China).  The number of "correct" responses when the target (e.g. China) is paired with each attribute (Good or Bad) is a measure of implicit attitude.  Response times can also be used.  Associate either ‘Good’ or ‘Bad’ with either China or the USA, by pressing the response key that matches the correct pairings (e.g. Good + USA/ Bad + China).  Response time provides an indication of implicit attitude; the shorter the time, the closer the attribute (pleasant or unpleasant) is linked with the target (China or USA).  Provide a rating on the extent to which you agree/disagree with the following statements. -I like China. -I do not like China's actions in Tibet. Implicit GNAT   Implicit IAT   Explicit Attitude
Using Implicit Measures to assess Consumer Animosity ,[object Object],[object Object],[object Object]
Outline of the research study ,[object Object],[object Object],[object Object],[object Object]
Study 1:  Can the GNAT be used to measure consumer animosity?   ,[object Object],[object Object],Complete explicit measure Complete GNAT Positive Correlation  No Correlation ,[object Object]
Study 2:  Can the  GNAT predict purchasing behaviour of high or low involvement products, example, tourism? Is there a difference in the extent to which the GNAT predicts behaviour  depending on the involvement level of products? Holiday  Chosen GNAT scores Explicit  scores Which one Matches? ,[object Object],[object Object]
Contribution ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Implicit Consumer Animosity

  • 1. Implicit Consumer Animosity: Pitfalls and Possibilities Kelli Hewison, Steven Ward, Paul Bain and Ngaire Donaghue
  • 2.
  • 3.
  • 4.
  • 5.
  • 6. IAT 1. Practice Task 2. Practice Task 3. Critical Task 4. Practice Task 5. Critical Task A shorter reaction time when “flower + good” infers a positive implicit attitude towards flowers over insects. COMPARE 3 & 5 Flower Insect Good Bad Evil Flower and Good Insect and Bad Insect Flower Insect and Good Flower and Bad
  • 7.
  • 8.
  • 9. A Comparison of Methods Pros and Cons Measurement (e.g. Assessing animosity toward China) Predicts actual behaviour when it involves little conscious deliberation. Is able to assess implicit attitude towards one category (e.g. China), with out the need of an opposing category (e.g. USA). No problem with response bias. Predicts actual behaviour when it involves little conscious deliberation. Can only assess implicit attitude towards one category (e.g., China) relative to another (e.g. USA). No problem with response bias. Predicts intent. A moderate predictor of actual behaviour when it involves conscious deliberation. Not a strong predictor of actual behaviour when it involves little conscious deliberation. Problem with response bias. Associate either ‘Good’ or ‘Bad’ with China, avoiding the distracters (other), by pressing the response key when you are presented with the correct pairings (e.g. Good + China). The number of "correct" responses when the target (e.g. China) is paired with each attribute (Good or Bad) is a measure of implicit attitude. Response times can also be used. Associate either ‘Good’ or ‘Bad’ with either China or the USA, by pressing the response key that matches the correct pairings (e.g. Good + USA/ Bad + China). Response time provides an indication of implicit attitude; the shorter the time, the closer the attribute (pleasant or unpleasant) is linked with the target (China or USA). Provide a rating on the extent to which you agree/disagree with the following statements. -I like China. -I do not like China's actions in Tibet. Implicit GNAT Implicit IAT Explicit Attitude
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.