1. Steven A. Furletti
19648 North 8th
Place  Phoenix, AZ 85024-1746  (480) 540-6557  ste2120831@maricopa.edu
Objective
Seeking a position that will benefit from my work and school experience, positive interaction skills and
industry contacts while assisting a progressive company to advance successfully towards the future.
Skills
o Mentoring New
Employees
o Installation of Multiple
Media Types.
o Staying with-in a Set
Budget
o Microsoft Word ,
Excel, Access,
PowerPoint
o Customer Service
o Scheduling
o Marketing & Sales
o Insurance Billing
o Sage MAS 500
o Front-Office Operations
o General Office Skills
Professional Experience
SALES
o Building effective relationships with customers aimed at developing a trusting rapport.
o Successfully represents the business’s position and uncovers customers’ negotiation objectives to come to
an agreeable result.
o Leverages internal resources to increase AV & CE knowledge; stays on top of industry trends that impact
retail customer’s business needs.
o Answers incoming customer calls or emails to fulfill requests for information, complete appropriate
transactional order requests, and resolve customer issues with complete accuracy and appropriate urgency.
O LEAD INSTALLER / FIELD TECH
o Installation of Audio-Visual equipment including Home Theatre Systems including Universal Remote
Programing, Projectors, Satellites, and control systems.
o Experienced in pulling and labeling CAT3, CAT5, CAT6, and Fiber Optic.
o Ability to terminate cables (audio/video/control), audio and video equipment, and closet equipment.
o Job site inspection (pre and post installation) with bidding of jobs.
o Understanding and ability to read CAD and Blue Prints.
o Sales of store of all store products.
O ASSISTANT MANAGER
o Oversee customer problems and solutions.
o Schedule jobs for technical support and installation crews.
o Maintain a specific budget through scheduling and sales.
o Balancing of daily books.
o Daily management of up to 10 employees by scheduling, quality control, time editing, and incident reports.
o Training new employees in technical skills related to audio-visual equipment.
o Construct and present meetings to accomplish company goals.
O SYSTEM DESIGN / PROJECT MANAGE
o Design and implement Audio Video soluttions for residential and commercial enviornments.
o Manage projects through completion and service cleints as needed.
o Facilitate change orders during installation.
o Quality control of installations performed by technicians and technician guidance during instaltion.
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2. Steven A. Furletti
19648 North 8th
Place  Phoenix, AZ 85024-1746  (480) 540-6557  ste2120831@maricopa.edu
Employment History
o DESERT VALLY AUDIO VIDEO- Phoenix AZ
System designer/Sales- November 2015- Present
o AVAD- Phoenix AZ
Senior Sales Associate - May 2011-November 2015
o DTT Surveillance – Phoenix AZ
Installer/Field Tech, September 2009 – May 2011
o BEST BUY – Phoenix, AZ
Lead Installer, June 2008 – June 2009
o LEVEL 3 AUDIO VISUAL – Mesa, AZ
Installer / Field Tech, April 2008 – June 2008
o CCS PRESENTATION SYSTEMS – Scottsdale, AZ
Installer / Field Tech, October 2007 – April 2008
o DEFINITIVE ENTERTAINMENT– Phoenix, AZ
Lead Installer / Trainer, October 2006 – October 2007
o ULTIMATE ELECTRONICS – Phoenix, AZ
Assistant Manager / Lead Installer, February 2001 – August 2006
Certificates and Awards
o Choice T.V. & Online Installation Certification
o MECP Certification (License # 27653) – Basic Installer
o Ustec Certification (registration code # ONM244545)
o CEDIA Certification – Professional Installer I
o Golden Circle Awards, Top 10 Installer Nationwide – Ultimate Electronics 2002 & 2003
o The ULTY Award, Top 10 Installer Nationwide – Ultimate Electronics 2005
Education
Paradise Valley Community College- Phoenix AZ 2011- 2015 GPA 3.87
Graduated Fall of 2015
Associates in Computer Science
MESA COMMUNITY COLLEGE – MESA, AZ 1998
EMT Basic
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