This document provides a summary and work history for Steven Pulcher, who has over 25 years of experience in manufacturing management, production supervision, quality assurance, and aircraft maintenance. He has a track record of improving production efficiency, reducing defects and non-conformances, and implementing lean manufacturing practices. His most recent roles involved managing overhaul operations and production schedules for aircraft engine parts at American Airlines.

1. Steven Pulcher
13033 E 45th Street, Tulsa OK 74134
Home: (918) 254-8375 - Cell: (918) 671-6718 - spulcher@cox.net
Summary
Performance driven Production Manager with 25+years ofmanufacturing management experience,including cross-
training and scheduling employees, ordering parts,record-keeping and meeting all production deadlines.
Highlights
Adept in production scheduling. Commitment to product quality.
Skilled in SPC. Proficient in SixSigma.
Proficient in Value Stream Mapping. Expertise in chemical processing.
Practiced in 5S methodology. Knowledge ofTotal Quality Management(TQM).
Experienced with qualitycontrol standards. Compliance with GeneralProcedure Manual
Champion of Lean Manufacturing and Continuous (GPM's).
Improvements. Accomplished in RootCause Analysis.
Experience conducting Kaizen event.
Accomplishments
Supervised a two-shift operation consisting of as many as 10 shops and 130 mechanics,inspectors,machinists,welders
and parts washers.
Planned, directed, coordinated workforce to efficientlymet production needs.
Reduced average turn time by 33% in the JT8 Stator Shop and 80% in the Plating Shop through improvementsin
operations, quality, and tooling.
Reduced process & product non-conformance in the plating shop from 30% to lessthe 1%.
Developed and implemented an FAA mandated Platers BasicTraining course.
Established a newrevenue stream from third partyworkexpanding to $2M annuallyin a five-year period.
Experience
Production Supervisor Engine Overhaul
November 2011 to October 2014
American Airlines - Tulsa,OK
Managed overhaul operations on P&W JT8 N2 Stators, Burner Cansand FuelControls.
Managed production schedules, product and processquality, and on time delivery.
Assessed and trained personnel for promotion to cross-functionaloperations.
Promoted a culture of Lean Manufacturing and Continuous Improvementwhile providing operational leadership.
Improved efficiency and productivity byeliminating waste and production constraints.
Instilled dedication to product quality. Enforced compliance with GPM's.
Production Supervisor Plating Shop and Heat Treat
August 1998toJanuary 2010
American Airlines - Tulsa,OK
Managed operations in plating, heat-treat, paint and shotpeen of landing gear,P&W and GE engines and
miscellaneousairframe parts.
Developed and maintained strong and clear communications along with camaraderie with plant personnel.
Combined with union involvement, set up and managed third party work in plating and heat treatincluding quoting,
creating planning, processing and shipping of products.
Implemented Root Cause Analysisand Corrective Actionsto remove production constraintsand improve product
quality.
Developed and counseled employees to develop a high performing team.
Fostered culture of Lean Manufacturing.
Led regular stand-up meetings, events and Continuous Improvement projects with measurable goals.
Enforced and maintained a safe and clean working environment at all times.

2. Aircraft Fueler
September 1997 to August 1998
AMR Services - Ft Worth,TX
Managed daily function associated with fuel farm operations.
Performed aircraft fueling for the FedExfleetat AFW.
Maintained a safe and clean working environmentat all times.
Chief Quality Assurance
April 1993 to March 1997
Lockheed Martin - Ft Worth,TX
Developmentand implementation of the ProcessImprovementorganization for the F-16 production line.
Established ADHOC teams to resolve systemic and long-term problems within the F-16 manufacturing process.
Development and transition to ISO 9000.
Oversawoperationsand performed audits of outside vendorsboth stateside and outside the US.
Set-up and implementation of F-16 Manufacturing and AssemblyCorrective Actions operation with Samsung
Industries in South Korea.
Final Assembly / Field Operation Supervisor
December 1987 to April 1993
General Dynamics - Ft Worth,TX
Managed operation associated with Major Mate through Final Assemblyand DOD acceptance ofaircraft prior to Flight
Test operations.
Managed inspection, maintenance, servicing operations, launch and recovery and repairsassociated with flight
operation of F-16 aircraft.
Managed production schedules, production quality and on time delivery.
Coordinated closely with quality control regarding products awaiting dispositions.
Enforced a clean as you go environment atalltimes.
Established and adjusted workproceduresto meetproduction schedules.
Structures Mechanic
December 1986 to December 1987
General Dynamics - Ft Worth,TX
Performed field operation duties and in-factorybuild-up,operational checksand inspection tasks.
Aircraft servicing.
Egress systems maintenance.
Fuel system maintenance.
Structural repair tasks.
Parts assembly.
Crew Chief / Weapons System Controller
June 1977 to December 1986
United States Air Force - Ft Worth,TX
Performed inspections, servicing, operationalchecks and engine runs on B-52 aircraft.
Planned and coordinated repairs and servicing on B-52 and KC-135 aircraft with more than 500 mechanicsand
expediters.
Education
Non-Degreed: Aviation Maintenance Technology,Sept.1977toOct. 1986
Community Collage of the Air Force - Montgomery,AL, USA
33.5 Semester hours towards Associate’s Degree in AircraftMaintenance Technologies.
Completed A&P testing requirements.
High School Diploma:General,Sept1974toMay 1977
Cambridge High School - Cambridge, MN, US
General Studies