1. Stephen McLaughlin
107 Oak Meadow Terrace
Warner Robins, GA 31088
(904) 312-3574
mclaughlinstephenc@yahoo.com
SUMMARY
Well rounded technician and leader with over 11 years of experience in training
others in the use of highly complicated electronic equipment and computers.
Currently attending ITT-Technical Institute online for BS in Project Management.
AREAS OF EXPERTISE
Secret Clearance Leadership Training
Troubleshooting Computer Repair Network Systems
Auditing Test Equipment Process Improvement
EXPERIENCE
Leadership
- Supervised 72 Technicians to the completion of 8,580 maintenance actions which
yielded a 93% Ready for Issue rate while lowering Time to Reliably Replenish by
10% using process improvement and lean techniques.
- Reallocated six divisional spaces for maximum efficiency and ensured the proper
disposition of $14.6M of obsolete Avionics test equipment, and expedited the
introduction of 88 new test program sets in order to modernize testing procedures.
Training
- Instructor for A+ Certification and Microsoft Office courses at Virginia Beach
Adult Learning Center.
- Provided indoctrination training to over 1300 personnel. Primary focus was Equal
Opportunity, rights and responsibilities, and leadership.
- Conducted on the job training qualifying 42 technicians, Collateral Duty
Inspectors, and Quality Assurance Representatives.
Troubleshooting
- 15 years’ experience troubleshooting and repair Home Computer Systems and
networks.
- 6 months experience performing remote support on the HP service desk for the
Navy Marine Corps Intranet.
- Tested troubleshot and repaired over 500 pieces of avionics equipment. Areas of
expertise are fire control radar, navigation equipment, data link systems, and
various types of circuit cards.
Networking
- Designed and installed a Windows Server 2007 Active Directory server with
Windows 8 Workstations in a small business setting.

2. EMPLOYMENT HISTORY
2015- Tier 1 Agent HP Service Desk, Yoh Services
2015-2015 Instructor, Virginia Beach Adult Learning Center
2014-2015 Technician/Instructor, Computer Tutor
2002- 2013 Aviation Electronics, Technician U. S. Navy
2000- 2002 Computer Technician, Early Childhood Services
EDUCATION
2015 Associates in Science in Network System Administration, ITT Technical Institute,
Norfolk, VA
2010 Bachelors of Science in Professional Aeronautics, Embry Riddle Aeronautical
University, Daytona, FL
2000 Associates in Arts, Gulf Coast Community College, Panama City
FL
1994 High School Diploma, Shaw Adult Center, Springfield, FL
TRAINING
2014 CompTIA Network+ Certification
2013 CompTIA A+ Certification
2008 Six Sigma Green belt, Naval Station Jacksonville, Jacksonville, FL
2008 Command Training team indoctrination, Naval Station Mayport, Jacksonville, FL
2007 Hybrid Test Station (“C” School) Naval Air Maintenance Training Unit, Oceana,
VA
2005 Consolidated Automated Support System (“C” School) Naval Air Maintenance
Training Unit, Oceana, VA
2003 AWM/23 Controls and Display Doppler Filter Test Station (“C” School), Naval
Air Maintenance Training Unit, Oceana, VA
2002 Basic Electronics/ Intermediate Level Avionics (“A” School), Naval Air
Technical Training Center, Pensacola, FL