1. Stella De Guzman
Nationality: Filipino Email: marstelij@yahoo.com Mobile: 0506389402 | 0505520036
1
Highly accomplished deeply driven sale and relation management professional, with 19 years experience in sales, marketing,
operations and relationship management. Performance oriented with an effective and proven delivery track record. Large
network of clients and business associates. Excellent negotiation skills, ability to build and adapt, understand different cultures,
develop and motivate as well as lead multi-national teams. Total working experience compiled throughout United Arab
Emirates, Mediterranean Sea and Philippines.
Personal DetailsPersonal Details
Age : 42 years old
Marital Status : Married
Spoken Languages : English / Tagalog
Visa Status (UAE) : Employment
U.A.E. Driving License : 406579 valid until May 12, 2017
Visa Category : UAE: Residence Visa (Free Zone) | USA: R, Class: B1/B2, 13 April 2024 | UK: C-Visit, Expiry: 09 July 2018
Educational AttainmentEducational Attainment
1991 – 1994 Bachelor of Science in Computer Science Olivarez University Major: Computer Technology
1990 -1991 AOS – (Automated Operating System) Tolentino Technical Institute Major: AOS
Summary of Work Experience and SkillsSummary of Work Experience and Skills
* Import and Export of Petroleum products & blending facility * Business Development
* Oil Storage and Transportation Arrangement * Contracts and Negotiation
* Trading of Oil Field supply * Business and Management Consultancy
* Product Development * HR and Staff Management
* Operations * General Accounting
* Port and Customs Clearance * Market Research
* Knowledgeable in Contracts/Project/Shipping/Crewing * Corporate bank opening
* Proficient in Personnel and Office Management *Exposure in bank instruments LC/BG/TT/SWIFT
* Knowledge in Microsoft Office Applications * Well-versed in obtaining Trading License & Business Set-Up
Seminars & Trainings AttendedSeminars & Trainings Attended
April 18, 2014 Office Management Pragnya Meter
January 29, 2013 Sage 50 Premium Accounting Software 2013 Rockford Computer LLC
December 24, 2012 ISO 9001:2008 (Internal Audit ) Sanbook Quality Consultancy, Dubai, U.A.E.
June 17, 2009 English Proficiency Sunhill International College, Batangas City, Philippines
February 9, 2009 ISO 9001:2008 (Internal Audit Training Course) Sanbook Quality Consultancy, Dubai, U.A.E.
March 5, 2005 Microsoft Word/Excel & Mail Merge Procedures Avery Products Company, Sharjah U.A.E.
September 14, 1998 Safety and Training Programme – Videos Louis Cruise Lines, Limassol, Cyprus
November 18, 1997 Personal Safety and Social Responsibilities ADMIRAL – Maritime Services Inc., Malate, Philippines
April 5, 1997 Personal Survival, Search and Rescue Asia Pacific Maritime Services Inc., Malate, Philippines
AchievementsAchievements
§ WAFCO, Company Registration to ENOC, PETRONAS, BAPCO related to Supply of Petroleum Products, 2012-2014.
§ Ernst & Jones JLT, Certificate of Registration for ISO 9001:2008 on January 21, 2013.
§ WAFCO, Certificate of Registration for ISO 9001:2008 on January 21, 2013.
§ National Ajman Petroleum Company, Certificate of Registration for ISO 9001:2008 on June 26, 2009.
§ Completed Internal Audit Training Course for ISO 9001:2008 on February 9, 2009.
§ Fal Group of Companies, Comprehensive Report of Organization structure, as per the management’s ideas and approval, Year 2006 for Mohammed Bin Rashid
Al Maktoum Business Award 2006 – (Re-Export Category).
Work ExperienceWork Experience
Ernst & Jones DMCC, Dubai, U.A.E. (October 1, 2013 to present)
Parent: WAFCO INVESTMENT COMPANY LTD.
Business Activities: Business & Management Consultancy Services including Accounting, Business Advisory Services, Facility Management HR, Risk
Management, Marketing and Project Management.
Position: Sales & Operations Manager
Detailed Job Description:Detailed Job Description:
§ Throughout board meeting, generating a profit to and exceeding sales targets set by the company.
§ To develop the existing, new business, explore potential markets and future projects.
§ To understand and engage with key markets, clients, industry and identify potential business opportunities in all types of consultancy including HR services.
§ To build and manage long term relationships with major industry players including principals.
§ Coordinate closely working with Subcon, Architects, Consultants to ensure Pre-Qualification
§ Participation in Tenders to build strong MEP of projects.
§ Selling to Projects through Main Contractors, Promoters and Direct clients.
§ To negotiate best rates for ensuring profitable acquisition of the business.
§ Co-ordination with the Estimation, Design Contracts, Projects and Manpower teams to ensure promptness of service to the key accounts.
§ Commercial and Residential Plots, Floors and Buildings (Off plan and Ready Properties).
§ Selling and negotiating prices and payment terms with high net worth clients by qualifying needs.
§ Finding properties and preparing market research reports by conducting feasibility studies, analysis, comparative studies and formulating power point
presentations to recommend appropriate areas to clients.
§ Generating leads and maintaining relationships with investors and developer.
§ Organizing company events, with strict budgets and timelines.
§ Preparing advertising material for the website, news papers and email shots.

2. Stella De Guzman
Nationality: Filipino Email: marstelij@yahoo.com Mobile: 0506389402 | 0505520036
2
WAFCO Petroleum DMCC, Dubai, U.A.E. (October 1, 2010 till September 30, 2013)
Parent: WAFCO INVESTMENT COMPANY LTD.
Business Activities: Oil & Commodity Trading, Finance & Investment, Property Management, Real Estate, Manufacturing, General Trading, Business
Advisor & Consultancy, Facility Management, Marketing Management, Business Management & Developer, Marine Engineering & Ship Maintenance.
Position: Operations Manager
Detailed Job Description:Detailed Job Description:
§ Responsible for developing operation plans, selecting, evaluating operation personnel, documenting, reporting operation performance to management.
§ Read and understand technical and non-technical documents as relate to the operation of and contracts for the company’s products.
§ Responsible for lab test control and stock control management
§ Resolve customer complaints regarding operation - sales delivery, discharging and service.
§ Monitor customer preferences to determine focus of sales efforts.
§ Direct and coordinate activities involving sales of oil products and services.
§ Determine price schedules and discount rates.
§ Review operational records and reports to project sales and determine profitability.
§ Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
§ Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
§ Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
§ Prepare budgets and approve budget expenditures.
§ Represent company at trade association meetings to promote products.
§ Plan and direct staffing, training, and performance evaluation to develop and control sales and service programs.
§ Partner with Sales Channels, Forecasting and Distribution in evaluating sales information and forecasts to ensure inventory represents true demand.
§ Build a direct marketing strategy specific to each product line, working closely with the France Marketing Team.
§ Oversee and drive data analysis to support marketing budget decisions as they relate to all beauty products, promotions and events.
§ Spearhead refinement of store concepts for new product developments.
§ Create and manage marketing calendar for the sales channels.
§ Coordinate visual merchandizing communication between Creative, Merchandising and Retail sales teams to ensure effectiveness and efficiency.
§ Communicate with all levels of organization – corporate, field and vendors- concerning product knowledge and brand vision.
§ Plan and execute marketing product placement to optimize sales.
§ Develop and implement trainings for senior staff.
§ Prepare reports periodically and as required.
National Ajman Petroleum Company L.L.C., Ajman, U.A.E. (April 1, 2008 till September 30, 2010)
Business Activities: Oil trading, bunkering and marine shipping, shipping agent
Position: Sales Manager cum HR Manager
Detailed Job Description:Detailed Job Description:
§ Act as company’s representative in oil business transaction.
§ Monitoring of daily stocks report and product supplied.
§ Distributing Summary Arab Gulf Platts Marketscan for Middle East Pricing Assessment.
§ Designing & implementing sales plans to generate increased sales for achievement of revenue targets per month.
§ Developing & executing effective marketing plans to assure achievement of agreed-to volume, market share and profit objectives.
§ Interaction with customers for effective resolution of customer requirements, grievances and obtain feedback.
§ Maximizing customer satisfaction by providing sale assistance and achieving prompt delivery and quality service.
§ Building strong and profitable relationships with customers & the decision making influencers within the sales process.
§ Interfacing with suppliers for sourcing of products including analysis of pricing parameters & profit margins, to secure the best interests of the organization.
§ Planning and monitoring storage operations, return of unsold stock and inventory control.
§ Leading, training & monitoring the performance of team members to ensure efficiency in sales & service operations and meeting of individual & group targets.
§ Monitors whereabouts of the sales team and conduct sales meetings on weekly basis.
§ Review monthly sales target and prepares sales commission report to invidual team.
§ Review monthly accounts receivables positions and initiate offsets of long outstanding dues.
§ Support the Technical Manager in tasks engaged in verifying and keeping records on incoming and outgoing vessels, and preparing items required for
shipment work assignments, and shipping methods required to meet shipping and receiving schedules, utilizing knowledge of shipping procedures & routes.
§ Determines space requirements, position and lays out position in the destination port.
§ Responsible for the ships’ article and vessels correspondence.
§ Fill-up Pratique forms, update ship’s and crew contracts and licenses.
§ Coordinate with PRO in obtaining clearance of vessel from the port authorities and immigration office.
§ Prepares bill of lading, shore passes, cargo manifest and crew list.
§ Determines oil load limits of vessels, storage tanks, trucks within the schedules and weight limits.
§ Ensure ship's articles and certificates are up to date.
§ Direct dealing with insurance agenices in obtaining P&I and H&M policies.
§ Arranged surveyor related to P & I and Hull and Machineries.
§ Initially approves provision request of Technical department as requested by the onboard master.
Position: HR & Admin Manager
Detailed Job Description:Detailed Job Description:
§ Reporting to the Managing Director.
§ Oversees the implementation of policies relating to personnel, crew, shipping and operations.
§ Maintains adequate manpower resource for manpower placement; selection; and appoints key personnel and crew.
§ Administers company wage, salary program, benefit scheme and compensation program.
§ Liaise with insurance provider to provide all types of insurance for personnel, crew and Napco properties.
§ Formulates, recommendends, evaluates policies/activities to employee welfare, motivation and work.
§ Conduct training courses and evaluates the results and counseling.
§ Participates in organization/corporate planning.
§ Delegates functions to subordinates and follows them up.
§ Represents management in negotiating labor contracts and government regulations are observed.
§ Liaise with the external auditors during interim review and annual audit.
§ Act as a MR - Management Representative for all types of ISO applications.

3. Stella De Guzman
Nationality: Filipino Email: marstelij@yahoo.com Mobile: 0506389402 | 0505520036
3
Fal Oil Company Ltd. – Sharjah, U.A.E. (September 4, 1998 to May 22, 2008)
Business Activities: Export/import of petroleum products, oil trading, bunkering and marine shipping.
Position: Sales Secretary, was promoted to Accounts Assistant
Detailed Job DescriptionDetailed Job Description::
§ Provide full range of administrative support including meeting scheduling, screening calls, travel arrangements, opening mails, maitaining files and supplies.
§ Prepare presentations, proposals and sales contracts.
§ Liaise with the external auditors during interim review and annual audit.
§ Systematic filing system of in/out storage tanks, flow meters and other accessories.
§ Coordinate with Control Department in receiving delivery notes on daily basis for invoicing.
§ Review monthly sales target and prepares sales commission report to invidual team.
§ Arrange yearly compliments for major and minor clients.
§ Perform due diligence and assess the credit worthiness of current and potential customers.
§ Propose and obtain approval from the management of the credit limits to customers.
§ Arrange documents required by the customers for processing bank guarantees, L/C, proforma and commercial invoice, delivery and goods return notes.
§ Manage and fully responsible of the accounts receivables portfolio of Fal Oil Company Ltd.
§ Responsible for accounting, bank reconciliation, GL, finalization of accounts in major and minor clients account within domestic sales namely Sharjah Electriity
& Water Department, Ras Al Khaimah Cement, National Cement, Gulf Cement, Al Khaleej Sugar, Union Paper Mills, Emirates Lube Oil, Sharjah Oil Refinery,
Gulf Prefab, Golf Scaffolding Factory, Al Hamad Contracting etc.
§ Ensure correctness, completeness and integrity of accounts receivables/billing information.
§ Review monthly accounts receivables positions and initiate offsets of dues against open credits.
§ Provide to the external auditors and audit requirements related to accounts receivables.
§ Responsible of processing of the DLC to the bank, amendments, waiver of discrepancy, documentary instruction and cargo and derivatives transaction.
§ Worked with the program specially designed for accounts process, (APPX Software).
§ Posting of cash receivables and post-dated-cheques both in the APPX system and MS Excel.
§ Responsible in the issuance of official receipt and ensure it is tally with the cash book and filed numerically.
Royal Crown Hotel, – Sharjah, U.A.E. (June 2, 1999 to September 2, 1999)
Business Activities: Business Centre, Hotel Facilities, Services, Banqueting & Conference
Position: Executive Secretary
Detailed Job DescriptionDetailed Job Description::
§ Daily reporting to the Managing Director and Sales Manager about hotel’s daily activities.
§ Arrange meetings and book travel, accommodation and hospitality arrangements as required.
§ Attending customers online, providing them information about room rates, facilities and services.
§ Worked with the program designed for the process, Hotel’s fidelio system.
§ Do business correspondence, taking dictations, audio typing - letters, memos and reports.
§ Generate, send and reply e-mails inquiries, quotations to the travel agencies, airlines, companies, sports club etc.
§ Follow-up the arrival and departure of incoming groups, teams and staff.
§ Maintaining records of guest’s suggestions, complaints and taking necessary action.
§ Generate group instructions and banquet function list.
§ Check and prepare employees’ time cards and payslip.
§ Generate and submit payroll reports to the Accounts department.
Al Basaier Building Materials, - Sharjah, U.A.E. (January 14, 1999 to May 20, 1999)
Business Activities: Building Materials & Real Estate
Position: Real Estate Sales Secretary
Detailed Job DescriptionDetailed Job Description::
§ Commercial and Residential Plots, Floors and Building (Off plan and ready properties)
§ Selling and negotiating prices and payments.
§ Prepare and submit tenancy contracts, municipality license, labour contracts.
§ Do business correspondence, arrange file tenancy contracts and other confirdential files.
§ Arrange trip scheduling and flat viewing.
§ Generating leads and maintaning relations with the current and potential investors and tenants.
§ Responsible for reconciliation and balancing of tenant loan account with the consolidated report.
§ Verify the supporting documents of the un-reconciled items and investigatethe reason of discrepancy.
§ Recommend the necessary adjusting entries of verified reconciling items.
§ Payroll master (Processing payroll of the employee) handling all statement of accounts, issuing checks & cash, petty cash custodian, monitoring petty cash for
the miscellaneous expenses and suppliers payment, auditing & monitoring.
Louise Cruise Lines – M/S Princessa Marissa/Emerald/Cypria (SeptSept 6, 196, 199696 –– OctOct 14, 1914, 19998)8)
Business Activities: Luxurious/Passengers ships
Position: Asst. Purser
Detailed Job DescriptionDetailed Job Description
§ Reporting to the Master and Chief Purser of the vessel.
§ Prepare all ship’s certificates for the Master’s signature and stamp.
§ Dealt with the authorities, immigration and customs officers.
§ Managed all correpondences for vessels – (M/S Marissa/Cypria/Emerald).
§ Responsible for the ship’s article.
§ Fill-up Pratique forms and update ship’s and crew contracts.
§ Checked and confirmed pax and crew booking reservation.
§ Prepares invoices for tickers purchased
§ Checked in and off passengers, staff and crews.
§ Monitors and prepares billing statements for all dis-embarking pax and crew.
§ Passports and seamans’ book custodian.
§ Payroll arrangement and bank deposits.
§§ Arrange and submit requesition form of stationeries and office equipments required to head office.
§ Perform any task as required by the Chief Purser.